Resume Demet Kale
Business Administration
Location: Boca Raton, FL, USA
School: Anadolu University External Education
Major: Business Administration

Resume Demet Kale

Demet Kale




Date of birth: 09/30/1978

Mailing address: 6161 NW 2ND Ave Apt 214 Boca Raton, 33487 Florida


Mobile phone .: 954 – 955 2585

E-mail : ------------


Academic resume

Anadolu University External Education, İzmir / Turkey
1996 - 1999
Johannes Kepler Realschule, Lübeck / Germany
1988 – 1995

Albert Schweitzer Grundschule, Lübeck / Germany
1984 – 1988

Languages

English – German - Turkish


Computer Skills Microsoft Office
Word, Excel, Power point, Outlook



Professional Resumé



2017 – 2018 Canyon Ranch Wellness Resort Kaplankaya
Position :Regional Retail Sales Director Turkey

Duties:
- Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
- Implements national sales programs by developing field sales action plans.
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
- Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
- Maintains national sales staff by recruiting, selecting, orienting, and training employees.
- Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.

2016 – 2017 Maris Collective LLC (U.S Company located in CA)
Position :Regional Retail Sales Director Turkey Duties:
- Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
- Implements national sales programs by developing field sales action plans.
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
- Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
- Maintains national sales staff by recruiting, selecting, orienting, and training employees.
- Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.

2014 – 2016 Ramada Resort Bodrum (Franchise)
Position : Hotel Manager
Duties:
- Recruiting, training and supervising staff.
- Managing budgets.
- Maintaining statistical and financial records.
- Planning maintenance work, events and room bookings.
- Handling customer complaints and queries.
- Promoting and marketing the business.
- Ensuring compliance with health and safety legislation and licensing laws.



2013 - 2014 Sign By Ersan Boutique Hotel
Position : Hotel Manager

Duties:
- Recruiting, training and supervising staff.
- Managing budgets.
- Maintaining statistical and financial records.
- Planning maintenance work, events and room bookings.
- Handling customer complaints and queries.
- Promoting and marketing the business.
- Ensuring compliance with health and safety legislation and licensing laws.


2010 - 2013 Schulz Boya (Schulz International Holding Partner)
Position : Regional Sales Director Turkey & Bulgaria

Duties:
- Business Development for two countries within Europe.
- Key role in providing excellent forcast and budget to Vise President.
- Coordinating a team of 30 Sales Associates
- Primarily responsible for identifying, developing and managing new/existing business opportunities.
- Develop a trusted advisor relationship with primary accounts, key stakeholders and critical decision makers.
- Communicate effectively with technical staff and senior management on the status of priority accounts and ongoing projects.
- Maintain a deep understanding of customers’ operations and determine technical needs.
- Ensure the timely and successful delivering of our solutions to the customer.
- Document and track the progress of all accounts, opportunities, lab projects, samples and account communication using the company’s CRM.
- Negotiate pricing agreements and contracts in accordance with internal guidelines.
- Respond quickly to customer requests and maintain a professional demeanor when handling all matters.
- Forecast and track key business metrics to develop individual business plan.
- Assist and collaborate with other sales team members on opportunities related to your specific technical experience and knowledge.


2007 - 2010 Schulz Boya (Schulz International Holding Partner)
Position : District Sales Manager Turkey
Duties:
- Primarily responsible for identifying, developing and managing new/existing business opportunities.
- Develop a trusted advisor relationship with primary accounts, key stakeholders and critical decision makers.
- Communicate effectively with technical staff and senior management on the status of priority accounts and ongoing projects.
- Maintain a deep understanding of customers’ operations and determine technical needs.
- Ensure the timely and successful delivering of our solutions to the customer.
- Document and track the progress of all accounts, opportunities, lab projects, samples and account communication using the company’s CRM.
- Negotiate pricing agreements and contracts in accordance with internal guidelines.
- Respond quickly to customer requests and maintain a professional demeanor when handling all matters.
- Forecast and track key business metrics to develop individual business plan.
- Assist and collaborate with other sales team members on opportunities related to your specific technical experience and knowledge.
- Coordinating a team of 15 Sales Associates










2006 - 2007 Emona Import Export Izmir / Turkey
Position : Sales & Marketing Manager
Duties:
- Primarily responsible for identifying, developing and managing new/existing business opportunities.
- Develop a trusted advisor relationship with primary accounts, key stakeholders and critical decision makers.
- Communicate effectively with technical staff and senior management on the status of priority accounts and ongoing projects.
- Maintain a deep understanding of customers’ operations and determine technical needs.
- Ensure the timely and successful delivering of our solutions to the customer.
- Document and track the progress of all accounts, opportunities, lab projects, samples and account communication using the company’s CRM.
- Negotiate pricing agreements and contracts in accordance with internal guidelines.
- Respond quickly to customer requests and maintain a professional demeanor when handling all matters.
- Forecast and track key business metrics to develop individual business plan.
- Assist and collaborate with other sales team members on opportunities related to your specific technical experience and knowledge.

2004 – 2006 Robinson Club Nobilis, Belek / Antalya
Position: Incentive & Guest Service Manager

Duties:
● Trains new Guest services department employees.
● Answers letters of inquiry regarding rates and availability.
● Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
● Welcoming, check-in of group event guest
● Follow up on Incentive Events
● Maintains a detailed knowledge about the hotel's services and hours of operations.
● Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
● Report anything considered a health and safety hazard
● To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
● Flexible at all times in order to cover the unexpected needs of the Hotel and outlets.










1998 – 2002 Club Ali Bey, Manavgat / Antalya
Position : Events & Guest Service Manager

Duties:
● Trains new Guest services department personnel.
● Answers letters of inquiry regarding rates and availability.
● Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
● Welcoming, check-in of group event guest
● Follow up on Incentive Events
● Maintains a detailed knowledge about the hotel's services and hours of operations.
● Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
● Report anything considered a health and safety hazard
● To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.


1997 – 1998 Moda Ilmek, Izmir
Position: Executive Assistant
Duties:
● Calendar Management
● Client Relations
● Design and maintain a filing system
● Organizing Meetings
● Travel planning
● Event planning
● Daıly reports to CEO
● Processing expense reports

1997 – 1997 Inkim Otel, Cesme / Izmir
Position: Receptionist (seasonal)


Courses and Seminars

● Tuyup Green Star Project of the Ministry of Turkey and the European Union
- Green Woman Leader Bodrum Peninsula (TUYUP European Union Project)
- Responsible for the Green Star projects in Bodrum Peninsula
- Green Star Speaker for Bodrum Peninsula

● Executive Leadership Orientation (ELO) Wyndham Hotel Group International
● CRM – Customer Relationship Management
● Power Point – Windows – Word – Excel
● Social Behavior Seminar
● ISO Quality Management Seminar
● Seminar for Leadership and Communication
● Seminar for Reclamation and Guest Service











Skills :

• Presentation Skills
• Client Relationships
• Emphasizing Excellence
• Negotiation
• Prospecting Skills
• Creativity
• Sales Planning
• Independence
• Motivation
• Leadership
• Highly Organized
• Outgoing and always a smile on
• Communication skills
• Problem solver
• Staff management (hiring)
• HR knowledge
• Staff training and Presentation
• Hands on job



References :

Eric Nur, Brickell Estate, Founder
Phone :------------

Jillian Argun, Universal Music Group, VP of HR
Phone : 646 – 295-4898

David Miller, Retail Manager
Phone :------------

Michael Schulz, Schulz GmbH, Founder
Phone : +49 6704 9388 202



Sincerely,

Demet KALE

Native german speaker