Resume & Cover Letter
Thank you for the opportunity of applying to your company. I am a recent college graduate from California State University, Los Angeles with a degree in Mass Communications (Advertising & Public Relations). Throughout my academic journey I have acquired skills in copy writing, marketing, strategic planning, and public relations. I became proficient in Word, PowerPoint, MS Office, and photo/video editing throughout my time at Cal State La. For a capstone project in my marketing class my group and I successfully audited, researched, and created a strategic plan for a small business in the Los Angeles area named Leira Productions, that specialized in media for weddings and events. I was assigned the Account Manager, which handled all communication with Leira Productions, on top of taking over their Instagram account and social media in order to grow it and acquire new customers. The experience taught me time management skills, and further grew my interpersonal skills allowing efficient teamwork.
During the course of my academic career I have managed to accrue nearly 9 years of work experience in customer service/relations in order to pay for college. I have proven my leadership skills at more than one company, and have been rewarded with supervising positions, and responsibilities.
With the knowledge I have learned through the completion of my degree, and the skills I’ve acquired in the retail industry including: conflict resolution, customer satisfaction, and team playing, I hope to leverage these skills in order to be successful at your company.
Thank you for your consideration, and I look forward to hearing from you soon
Martin A. Castillo
Zara November 2017 – Present
-Provide excellent customer service and providing assistance to guests
-Overseeing fellow associates to ensure productivity
-Assist Visual Merchandiser’s in maintenance of sale’s floor
-Replenishment of sales floor
Michael’s Arts & Crafts October 2014 – October 2019
-Provide excellent customer service
-Help customers find products, and answer any crafting questions and troubleshooting
-Certified Custom Frame Expert
-Makes sales, design frames, production of frames, and recovery of frame department
Burlington Coat Factory August 2014 – Present
Kmart June 2013 – January 2014
-Supervisor (Customer Service) / Cashier
-Returns, Exchanges, and Purchases
-Assign employees to specific jobs
-Oversee cashiers and help if needed
-In charge of money and funds at the service desk
Target October 2010 – January 2011
• Ring up customers while providing excellent customer service
• Answer any questions about in store products
• Assist in miscellaneous jobs including re-stocking shelves and returning shopping carts
California State University Los Angeles August 2016 – May 2015
-Bachelors Degree in Mass Communications
Chaffey College June 2012 – June 2015
Fullerton College August 2011 – December 2011
Eleanor Roosevelt High School August 2006 – June 2010
Graduated with a diploma
Involved in the Spanish Club
Involved in Avid program; Advancement Via Individual Determination
Team player; work well with other individuals.
Bilingual. fluent in both Spanish and English.
Hard worker, finishes tasks on time and effectively.
Positive individual, friendly, and persistent.
Thalia Juarez – Current Manager – xxx-xxx-xxxx
Arlene Todd – Former Professor (Capstone) xxx-xxx-xxxx
Candice Hough-Knieppeff – Former Manager – xxx-xxx-xxxx
marketing, public relations, advertising, communications, social media, fashion