Resume Attached
CAREER PROFILE
Financial Business professional with 11 years’ experience for non-profit and Fortune 500 companies in retail and hospitality industries. Optimized business processes by improving company training, and selling both products and programs thus increasing sales revenue and overseeing division budgets.
Core competencies include Budgeting, Financial Management, Forecasting, Sales, Customer Service, Team Management, Payroll, Financial Education, Group Presentations, Loan Underwriting, and fluency in Spanish and English.
CAREER HIGHLIGHTS
? Increased the loan portfolio for Peninsula Family Service by 20% over annual goal.
? Elected for Leadership Program of my division at Peninsula Family Service.
? Eliminated outsourcing costs and time loss by personally editing and printing menus at
Rosewood Sandhill Hotel, leading to my assistance with other hotel documents.
? Revamped Rosewood Sandhill Hotel’s training of new employees by rewriting the training
and policy and procedural manuals.
PROFESSIONAL EXPERIENCE
PENINSULA FAMILY SERVICE San Jose, CA DEC 2017 to January 2020 Peninsula Family Service is a non-profit organization which provides comprehensive services to individuals and families of San Mateo and Santa Clara counties. PFS offers programs covering education and health, financial empowerment, and older adult services.
Credit Specialist (for Financial Empowerment Program)
? Worked with low-income individuals and families assessing eligibility and qualifications for available loan programs.
? Performed entire processes including application examinations, interviews, and in-depth analyses of credit reports and financial history.
? Administered personal one-on-one meetings, providing credit coaching and service referrals.
? Presented bi-weekly financial education workshops to groups from 5 to 30 participants
? Performed marketing initiatives via surveys, follow-ups, and community outreach events.
? Collaborated case management referrals with community partners, problem-solving for
specific needs and circumstances.
? Coordinated, attended, and presented applications at tri-weekly Loan Committee meetings.
? Authored credit approval packages, recommendations, and loan underwriting.
Aileen Ochoa
AILEEN OCHOA | Resume
ROSEWOOD SANDHILL HOTEL Menlo Park, CA JAN 2014 to DEC 2017
Part of The Rosewood Hotels and Resorts, Rosewood Sandhill is a 5 Star 121-room Hotel in the heart of Silicon Valley. Serving an average of 150 business and leisure travelers daily, Rosewood Sandhill provides luxury resort amenities including the Michelin Star Madera Restaurant.
Administrative Supervisor
? Managed the Food and Beverage Division consisting of 2 restaurants, a full service bar, room
service, and oversight of its 30 employees.
? Hired and trained new employees within division, including the development and authoring
of new policy and procedural manual to ensure employees focused on professionalism and
quality customer service.
? Calculated division finances of sales, labor, inventory, and occupancy expectations,
compiling a monthly financial report based on analysis; maintaining departmental budget.
? Maintained and created relationships with vendors, negotiating wholesale product costs.
? Eliminated outsourcing costs by personally editing, proofing, and printing menus;
subsequently leading to my assistance with documents in other divisions of the hotel.
? Demonstrated high level of customer service and guest management, handling 30-40
inbound calls daily, and allocating guests’ requests to various departments, including special requests and accommodations for high profile clientele.
NORDSTROM Pleasanton, CA April 2012 to JAN 2014
A Fortune 500 luxury department story with a commitment to fashion, including departments for clothing, footwear, accessories, jewelry, and cosmetics. Known for exceptional customer service, Nordstrom has worked for more than 100 years to deliver the best possible shopping experience for their customers.
Business Manager (Giorgio Armani Cosmetics)
? Achieved personal sales goals, while supporting the goals of a three-person team.
? Managed progress towards quotas, ensuring department met on weekly basis.
? Trained, coached, and developed associates based on brand standards and expectations.
? Provided professional and knowledgeable consultations to all clientele, driving repeat and loyal clientele.
? Built clientele and followed up on issues, maintaining guest satisfaction, and achieving positive survey responses.
EDUCATION
CALIFORNIA SATE UNIVERSITY EAST BAY, Hayward, CA 2018 B.S., Economics, minor in Marketing
VOLUNTEER ACTIVITIES
ELLA Committee Member - Latina Coalition of Silicon Valley,
Sep 2018 to Present
Page 2
• •
Assist in planning, coordinating and implement ELLA, a six-month leadership program for emerging Latina leaders ages 16-25
CAREER PROFILE
Financial Business professional with 11 years’ experience for non-profit and Fortune 500 companies in retail and hospitality industries. Optimized business processes by improving company training, and selling both products and programs thus increasing sales revenue and overseeing division budgets.
Core competencies include Budgeting, Financial Management, Forecasting, Sales, Customer Service, Team Management, Payroll, Financial Education, Group Presentations, Loan Underwriting, and fluency in Spanish and English.
CAREER HIGHLIGHTS
? Increased the loan portfolio for Peninsula Family Service by 20% over annual goal.
? Elected for Leadership Program of my division at Peninsula Family Service.
? Eliminated outsourcing costs and time loss by personally editing and printing menus at
Rosewood Sandhill Hotel, leading to my assistance with other hotel documents.
? Revamped Rosewood Sandhill Hotel’s training of new employees by rewriting the training
and policy and procedural manuals.
PROFESSIONAL EXPERIENCE
PENINSULA FAMILY SERVICE San Jose, CA DEC 2017 to January 2020 Peninsula Family Service is a non-profit organization which provides comprehensive services to individuals and families of San Mateo and Santa Clara counties. PFS offers programs covering education and health, financial empowerment, and older adult services.
Credit Specialist (for Financial Empowerment Program)
? Worked with low-income individuals and families assessing eligibility and qualifications for available loan programs.
? Performed entire processes including application examinations, interviews, and in-depth analyses of credit reports and financial history.
? Administered personal one-on-one meetings, providing credit coaching and service referrals.
? Presented bi-weekly financial education workshops to groups from 5 to 30 participants
? Performed marketing initiatives via surveys, follow-ups, and community outreach events.
? Collaborated case management referrals with community partners, problem-solving for
specific needs and circumstances.
? Coordinated, attended, and presented applications at tri-weekly Loan Committee meetings.
? Authored credit approval packages, recommendations, and loan underwriting.
Aileen Ochoa
AILEEN OCHOA | Resume
ROSEWOOD SANDHILL HOTEL Menlo Park, CA JAN 2014 to DEC 2017
Part of The Rosewood Hotels and Resorts, Rosewood Sandhill is a 5 Star 121-room Hotel in the heart of Silicon Valley. Serving an average of 150 business and leisure travelers daily, Rosewood Sandhill provides luxury resort amenities including the Michelin Star Madera Restaurant.
Administrative Supervisor
? Managed the Food and Beverage Division consisting of 2 restaurants, a full service bar, room
service, and oversight of its 30 employees.
? Hired and trained new employees within division, including the development and authoring
of new policy and procedural manual to ensure employees focused on professionalism and
quality customer service.
? Calculated division finances of sales, labor, inventory, and occupancy expectations,
compiling a monthly financial report based on analysis; maintaining departmental budget.
? Maintained and created relationships with vendors, negotiating wholesale product costs.
? Eliminated outsourcing costs by personally editing, proofing, and printing menus;
subsequently leading to my assistance with documents in other divisions of the hotel.
? Demonstrated high level of customer service and guest management, handling 30-40
inbound calls daily, and allocating guests’ requests to various departments, including special requests and accommodations for high profile clientele.
NORDSTROM Pleasanton, CA April 2012 to JAN 2014
A Fortune 500 luxury department story with a commitment to fashion, including departments for clothing, footwear, accessories, jewelry, and cosmetics. Known for exceptional customer service, Nordstrom has worked for more than 100 years to deliver the best possible shopping experience for their customers.
Business Manager (Giorgio Armani Cosmetics)
? Achieved personal sales goals, while supporting the goals of a three-person team.
? Managed progress towards quotas, ensuring department met on weekly basis.
? Trained, coached, and developed associates based on brand standards and expectations.
? Provided professional and knowledgeable consultations to all clientele, driving repeat and loyal clientele.
? Built clientele and followed up on issues, maintaining guest satisfaction, and achieving positive survey responses.
EDUCATION
CALIFORNIA SATE UNIVERSITY EAST BAY, Hayward, CA 2018 B.S., Economics, minor in Marketing
VOLUNTEER ACTIVITIES
ELLA Committee Member - Latina Coalition of Silicon Valley,
Sep 2018 to Present
Page 2
• •
Assist in planning, coordinating and implement ELLA, a six-month leadership program for emerging Latina leaders ages 16-25