Resume 4.0
Kevin Smith
Santa Cruz, CA 95062
------------
------------
EXPERIENCE
PlayOn! Sports (NFHS), California — Producer
September 2012 - PRESENT
Coordinated with venue, school, and league officials to ensure best broadcast results
Managed live streaming internet link for national online live broadcast
Troubleshooting technical and personnel issues to assure a seamless broadcast
Directed talent and camera operators
Managed live streaming internet link for national online live broadcast
Sony (VUE), San Mateo, CA — Operations Specialist Lead
December 2014 - June 2019
Responsible for directing, organizing & controlling project activities with cross functional teams.
Utilized JIRA and ServiceNow to track, escalate, and address issues, and maintenances
Used analytical tools (Conviva, Kirbana, DFP) to monitor the health of the service
Used Social Media including Twitter and Facebook to track engagement and customer satisfaction
Managed multiple projects pertaining to video distribution, from linear broadcast to planning of delivery/distribution infrastructure
Responsible for coordinating, executing, and troubleshooting the PlayStation Vue Live Event Blackouts and Market Protects for various regional & national networks in a 24X7 environment
Provided operational support for Live, DVR and On Demand content and systems
Led the Operations team for channel, device, software and commerce releases
San Mateo Daily Journal, San Mateo, CA — Office Manager
June 2011 - December 2014
Maintained highest level of Customer service as the first point of contact and face of the company
Maintained hard copy files and archives
Optimized Workflow and time management in the office
Optimized and managed Accounts Receivable
Optimizing and managed Daily operations
Prepared daily and monthly reports for management
EDUCATION
San Francisco State University, San Francisco, CA Bachelor of Arts; Broadcasting and Communication Arts
August 2010 - January 2012
College of San Mateo, San Mateo, CA Associates of Arts; Liberal Arts
August 2004 - June 2007
SKILLS
Google Applications
ServiceNow
JIRA
Confluence
Process Improvements
Project Management
Operations
Quality control
Kevin Smith
Santa Cruz, CA 95062
------------
------------
EXPERIENCE
PlayOn! Sports (NFHS), California — Producer
September 2012 - PRESENT
Coordinated with venue, school, and league officials to ensure best broadcast results
Managed live streaming internet link for national online live broadcast
Troubleshooting technical and personnel issues to assure a seamless broadcast
Directed talent and camera operators
Managed live streaming internet link for national online live broadcast
Sony (VUE), San Mateo, CA — Operations Specialist Lead
December 2014 - June 2019
Responsible for directing, organizing & controlling project activities with cross functional teams.
Utilized JIRA and ServiceNow to track, escalate, and address issues, and maintenances
Used analytical tools (Conviva, Kirbana, DFP) to monitor the health of the service
Used Social Media including Twitter and Facebook to track engagement and customer satisfaction
Managed multiple projects pertaining to video distribution, from linear broadcast to planning of delivery/distribution infrastructure
Responsible for coordinating, executing, and troubleshooting the PlayStation Vue Live Event Blackouts and Market Protects for various regional & national networks in a 24X7 environment
Provided operational support for Live, DVR and On Demand content and systems
Led the Operations team for channel, device, software and commerce releases
San Mateo Daily Journal, San Mateo, CA — Office Manager
June 2011 - December 2014
Maintained highest level of Customer service as the first point of contact and face of the company
Maintained hard copy files and archives
Optimized Workflow and time management in the office
Optimized and managed Accounts Receivable
Optimizing and managed Daily operations
Prepared daily and monthly reports for management
EDUCATION
San Francisco State University, San Francisco, CA Bachelor of Arts; Broadcasting and Communication Arts
August 2010 - January 2012
College of San Mateo, San Mateo, CA Associates of Arts; Liberal Arts
August 2004 - June 2007
SKILLS
Google Applications
ServiceNow
JIRA
Confluence
Process Improvements
Project Management
Operations
Quality control