Resume
Janet G. Ramos
Fairfield, CA 94533 � ------------ � ------------
Senior-Level Administrative Professional
Motivated administrative professional with robust experience partnering with executives, cross-functional teams, and internal/external customers to execute daily operations and deliver outstanding service.
� Key Qualifications �
� Versatile self-starter highly skilled at completing clerical and administrative functions, coaching internal staff, responding to inquiries, completing special projects, and designing procedures to optimize process efficiency.
� Engaging, personable professional with extensive experience and training in providing high quality service to all customers, answering in-person and telephone inquiries, and fostering relationships to grow client satisfaction.
� Outstanding financial and accounting skills; proven record of partnering with firm executives to evaluate expenses, oversee department budgets, accurately perform accounting operations, and manage vendor accounts.
� Detail oriented, organized, and communicative professional with exceptional critical thinking, multi-tasking, project management, task prioritization, team collaboration, and problem solving skills.
Professional Experience
Epsilon Financial Group � Fairfield, CA?11/2019 to 3/2020
Office Administrator
Promoted financial accuracy by analyzing daily bank transactions, reconciling client portfolios, and conducting all client deposits within timely manner. Enhanced client portfolio performance by conducting periodic rebalancing, initiating withdrawal and discrepancy requests, and answering all calls with professionalism and expertise.
The Doctors Company � Napa, CA?6/2004 to 10/2019
Administrative Coordinator, Administrative Services Department (5/2012 to 10/2019)
Bolstered operational efficiency, financial management, and process accuracy across departments by overseeing daily accounts payable (A/P) processing, vendor payments, vendor records management, account set-up, and invoicing. Informed senior-level financial planning by creating expense reports with efficiency and consummate accuracy. Aided IT Procurement Administrator in purchasing technical equipment while adhering to set budget. Collaborated with senior managers to efficiently complete on-going projects within time, budget, and quality standards. Ensured legally compliant execution of all documents by notarizing department paperwork and corporate leases. Delivered exceptional client service during in-person and telephone interactions; answer calls for executives and direct general inquiries to appropriate department.
Selected Contributions:
� Facilitated hands-on employee training, which enriched staff functionality, performance, and work quality.
� Assisted as needed on HR duties such as on-boarding for new hires regarding new gym user orientation, mailroom functions and caf� use.
� Assisted Facilities Manager with reference checks for the hire of janitorial services contract.
Senior Mail and Imaging Specialist, Administrative Services Department (2/2007 to 4/2012)
Directed mailroom staff in executing daily workflows, including correspondence management and special projects, while maintaining confidentially and accuracy in fast-paced environment. Coached teams in providing all internal customers with high quality service. Led continued training for in-house teams across regional offices to enhance individual productivity and operational efficiency. Proactively identified and secured resources/tools for improved mailroom workflows and standard practices. Devised schedule and tracked progress to drive timely completion of weekly scanning projects. Partnered with specialists to complete mail and financial operations including daily postings, postage sales, check cashing, shipping preparations, and cash reconciliation. Guaranteed compliance with regulatory requirements, mail destruction policies, and corporate standards.
Selected Contributions:
� Ideated and established step-by-step procedure guide for end-to-end scanning projects, which streamlined operations for advanced accuracy and efficiency.
� Authored department operating procedures that increased corporate cohesion and uniform outputs.
Regulatory Compliance Assistant, Regulatory Compliance Department (7/2005 to 2/2007)
Advanced internal operations for senior departmental leaders by executing clerical duties, calculating rate uploads, maintaining department filing system, drafting letters and memorandums, creating spreadsheets, and communicating with staff to promote efficient completion of essential tasks. Partnered with internal teams to monitor expenditures against set budget and create annual expense report for reimbursement. Organized incoming/outgoing mail, scanned paperwork, and notarized documents for legally compliant execution.
Selected Contributions:
� Organized the filing system for regulatory compliance for sub companies for accuracy.
� Directed and fielded calls for the VP of Regulatory Compliance to increase productivity of department.
Statutory Filing Administrator, Finance Department (6/2004 to 6/2005)
Drove timely completion of financial and business operations by processing high volume paperwork for state filings, preparing large bank reconciliations, entering accounting data, posting journal entries, and orchestrating regulatory compliance submission of annual statement. Engaged with Controller to prepare General Ledger and completed cash processing operations that supported tax analyst functions.
Selected Contributions:
� Streamlined annual filing for required states for mailing and electronic submission.
� Answered phone calls for department and handled incoming and outgoing mail for department.
Additional experience as Administrative Assistant at Barrett Business Services, Bolt Staffing Services and Office Team, Napa, CA
Selected Contributions:
� Assisted Human Resources Director with Y2K project in 1998 updating spreadsheet with system requirements.
� Fielded phone calls for HR related inquiries and handled incoming and outgoing mail for department.
Educational Background
Bachelor of Science in Business Information Systems | University of Phoenix - Tempe, AZ (Remote)
Associate of Arts in Office Administration | Skyline College - San Bruno, CA
Certifications
Customer Service and Office Automation Certificate - Community Career Education Center
General Clerical Certificate - Skyline College
Notary Public - Napa County, CA
Professional Development
Providing Exceptional Customer Service | How to Communicate with Tact and Professionalism
Technical Proficiencies
MS Office Suite, advanced MS Excel, Jaggaer, Concur, Cisco WebEx, iManage, Epicor
Janet G. Ramos
Fairfield, CA 94533 � ------------ � ------------
Senior-Level Administrative Professional
Motivated administrative professional with robust experience partnering with executives, cross-functional teams, and internal/external customers to execute daily operations and deliver outstanding service.
� Key Qualifications �
� Versatile self-starter highly skilled at completing clerical and administrative functions, coaching internal staff, responding to inquiries, completing special projects, and designing procedures to optimize process efficiency.
� Engaging, personable professional with extensive experience and training in providing high quality service to all customers, answering in-person and telephone inquiries, and fostering relationships to grow client satisfaction.
� Outstanding financial and accounting skills; proven record of partnering with firm executives to evaluate expenses, oversee department budgets, accurately perform accounting operations, and manage vendor accounts.
� Detail oriented, organized, and communicative professional with exceptional critical thinking, multi-tasking, project management, task prioritization, team collaboration, and problem solving skills.
Professional Experience
Epsilon Financial Group � Fairfield, CA?11/2019 to 3/2020
Office Administrator
Promoted financial accuracy by analyzing daily bank transactions, reconciling client portfolios, and conducting all client deposits within timely manner. Enhanced client portfolio performance by conducting periodic rebalancing, initiating withdrawal and discrepancy requests, and answering all calls with professionalism and expertise.
The Doctors Company � Napa, CA?6/2004 to 10/2019
Administrative Coordinator, Administrative Services Department (5/2012 to 10/2019)
Bolstered operational efficiency, financial management, and process accuracy across departments by overseeing daily accounts payable (A/P) processing, vendor payments, vendor records management, account set-up, and invoicing. Informed senior-level financial planning by creating expense reports with efficiency and consummate accuracy. Aided IT Procurement Administrator in purchasing technical equipment while adhering to set budget. Collaborated with senior managers to efficiently complete on-going projects within time, budget, and quality standards. Ensured legally compliant execution of all documents by notarizing department paperwork and corporate leases. Delivered exceptional client service during in-person and telephone interactions; answer calls for executives and direct general inquiries to appropriate department.
Selected Contributions:
� Facilitated hands-on employee training, which enriched staff functionality, performance, and work quality.
� Assisted as needed on HR duties such as on-boarding for new hires regarding new gym user orientation, mailroom functions and caf� use.
� Assisted Facilities Manager with reference checks for the hire of janitorial services contract.
Senior Mail and Imaging Specialist, Administrative Services Department (2/2007 to 4/2012)
Directed mailroom staff in executing daily workflows, including correspondence management and special projects, while maintaining confidentially and accuracy in fast-paced environment. Coached teams in providing all internal customers with high quality service. Led continued training for in-house teams across regional offices to enhance individual productivity and operational efficiency. Proactively identified and secured resources/tools for improved mailroom workflows and standard practices. Devised schedule and tracked progress to drive timely completion of weekly scanning projects. Partnered with specialists to complete mail and financial operations including daily postings, postage sales, check cashing, shipping preparations, and cash reconciliation. Guaranteed compliance with regulatory requirements, mail destruction policies, and corporate standards.
Selected Contributions:
� Ideated and established step-by-step procedure guide for end-to-end scanning projects, which streamlined operations for advanced accuracy and efficiency.
� Authored department operating procedures that increased corporate cohesion and uniform outputs.
Regulatory Compliance Assistant, Regulatory Compliance Department (7/2005 to 2/2007)
Advanced internal operations for senior departmental leaders by executing clerical duties, calculating rate uploads, maintaining department filing system, drafting letters and memorandums, creating spreadsheets, and communicating with staff to promote efficient completion of essential tasks. Partnered with internal teams to monitor expenditures against set budget and create annual expense report for reimbursement. Organized incoming/outgoing mail, scanned paperwork, and notarized documents for legally compliant execution.
Selected Contributions:
� Organized the filing system for regulatory compliance for sub companies for accuracy.
� Directed and fielded calls for the VP of Regulatory Compliance to increase productivity of department.
Statutory Filing Administrator, Finance Department (6/2004 to 6/2005)
Drove timely completion of financial and business operations by processing high volume paperwork for state filings, preparing large bank reconciliations, entering accounting data, posting journal entries, and orchestrating regulatory compliance submission of annual statement. Engaged with Controller to prepare General Ledger and completed cash processing operations that supported tax analyst functions.
Selected Contributions:
� Streamlined annual filing for required states for mailing and electronic submission.
� Answered phone calls for department and handled incoming and outgoing mail for department.
Additional experience as Administrative Assistant at Barrett Business Services, Bolt Staffing Services and Office Team, Napa, CA
Selected Contributions:
� Assisted Human Resources Director with Y2K project in 1998 updating spreadsheet with system requirements.
� Fielded phone calls for HR related inquiries and handled incoming and outgoing mail for department.
Educational Background
Bachelor of Science in Business Information Systems | University of Phoenix - Tempe, AZ (Remote)
Associate of Arts in Office Administration | Skyline College - San Bruno, CA
Certifications
Customer Service and Office Automation Certificate - Community Career Education Center
General Clerical Certificate - Skyline College
Notary Public - Napa County, CA
Professional Development
Providing Exceptional Customer Service | How to Communicate with Tact and Professionalism
Technical Proficiencies
MS Office Suite, advanced MS Excel, Jaggaer, Concur, Cisco WebEx, iManage, Epicor