Resume 2019
Jordan Collins
------------ | ------------ | Arlington, Texas
Summary
A greatly motivated professional with over 6 years of customer service experience seeking a position that will relate to their current skill set while enhancing their experience overall.
Service Experience:
• Worked with customers to solve their concerns or issues.
• Fulfilled customer needs through interaction by phone and in person.
• Improved patron experience with empathy and flexibility.
Technical Skills:
• Adept in the use of personal computers and various cash handling methods.
• Word, Excel, PowerPoint, AutoCad, Revit, Sage Timberline, and Primavera P6
Education and Certifications:
• BS in Construction Management, 2016-Present University of Texas at Arlington (Expected graduation date August 2020)
• 30-Hour Construction Health and Safety OSHA Certification (December 2018)
• BS in University Studies, 2009-2016, University of Texas at Arlington
Work History:
Maverick Activities Center, 2013-present Building Manager
• Provided a safe environment in a $34.5 million facility for which patrons can participate in a variety of recreational activities while coordinating with a team of staff members to complete necessary tasks.
• Responded to any medical emergencies and reported daily occurrences, maintenance issues, and other disturbances in the facility to the competent authority members.
• Evaluated the potential of current staff members to be considered for the promotion process to manager.
UTA Tickets, 2013-present Student Worker
• Assisted customers through phone and internet communications.
• Acquired and verified guest account information for troubleshooting access.
• Sold and scanned tickets during special events which housed up to 7,000 guests.
• Made over $1200 in sales during a single event.
Jordan Collins
------------ | ------------ | Arlington, Texas
Summary
A greatly motivated professional with over 6 years of customer service experience seeking a position that will relate to their current skill set while enhancing their experience overall.
Service Experience:
• Worked with customers to solve their concerns or issues.
• Fulfilled customer needs through interaction by phone and in person.
• Improved patron experience with empathy and flexibility.
Technical Skills:
• Adept in the use of personal computers and various cash handling methods.
• Word, Excel, PowerPoint, AutoCad, Revit, Sage Timberline, and Primavera P6
Education and Certifications:
• BS in Construction Management, 2016-Present University of Texas at Arlington (Expected graduation date August 2020)
• 30-Hour Construction Health and Safety OSHA Certification (December 2018)
• BS in University Studies, 2009-2016, University of Texas at Arlington
Work History:
Maverick Activities Center, 2013-present Building Manager
• Provided a safe environment in a $34.5 million facility for which patrons can participate in a variety of recreational activities while coordinating with a team of staff members to complete necessary tasks.
• Responded to any medical emergencies and reported daily occurrences, maintenance issues, and other disturbances in the facility to the competent authority members.
• Evaluated the potential of current staff members to be considered for the promotion process to manager.
UTA Tickets, 2013-present Student Worker
• Assisted customers through phone and internet communications.
• Acquired and verified guest account information for troubleshooting access.
• Sold and scanned tickets during special events which housed up to 7,000 guests.
• Made over $1200 in sales during a single event.