RESUME
SUMMARY
Communications and Media professional with 4+ years in the sales and service industry. Skilled at creating and maintaining cooperative relationships for clients and their targeted audience. Expert technical abilities relating to web and social media content. Highly organized and able to manage multiple projects with a variety of platforms.
EDUCATION
Bachelor�s Degree, Communication | Saginaw Valley State University | 2018
Deans List: 3.0
EXPERIENCE
Waitress/Trainer July 2015 � Present
H.O.A, Saginaw, MI
? Develop highly empathetic client relationships and earned a reputation for exceeding service standard goals.
? Facilitate inter-departmental communication to effectively provide customer support to 70-80 individuals per shift or 200-300 per week.
? Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
? 2.5 years of training and teaching 20-30 new employees.
? Run social media accounts and increased social engagement in the past two years.
Sales Associate November 2014 � March 2015
Pacsun, Saginaw, MI
? Built relationships with customers to increase likelihood of repeat business.
? Effectively worked in stressful situations while upholding wonderful customer service
? Demonstrated a sincere and friendly manner when engaging with customers
Server September 2013 � August 2014
Atria Shorehaven Assisted Living, Sterling Heights, MI
? Assisted customers with food selection, inquiries and order customization requests.
? Acted as an effective liaison between customers and internal departments.
? Developed reputation as an efficient service provider with high levels of accuracy.
COMPUTER / TECHNICAL SKILLS
Microsoft Office: Word, Excel, PowerPoint, Outlook, Skype
Operating Systems: Windows, MacOS
VOLUNTEER WORK
Volunteer, Relay for Life, SVSU Seasonal: 2012 � 2014
SUMMARY
Communications and Media professional with 4+ years in the sales and service industry. Skilled at creating and maintaining cooperative relationships for clients and their targeted audience. Expert technical abilities relating to web and social media content. Highly organized and able to manage multiple projects with a variety of platforms.
EDUCATION
Bachelor�s Degree, Communication | Saginaw Valley State University | 2018
Deans List: 3.0
EXPERIENCE
Waitress/Trainer July 2015 � Present
H.O.A, Saginaw, MI
? Develop highly empathetic client relationships and earned a reputation for exceeding service standard goals.
? Facilitate inter-departmental communication to effectively provide customer support to 70-80 individuals per shift or 200-300 per week.
? Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
? 2.5 years of training and teaching 20-30 new employees.
? Run social media accounts and increased social engagement in the past two years.
Sales Associate November 2014 � March 2015
Pacsun, Saginaw, MI
? Built relationships with customers to increase likelihood of repeat business.
? Effectively worked in stressful situations while upholding wonderful customer service
? Demonstrated a sincere and friendly manner when engaging with customers
Server September 2013 � August 2014
Atria Shorehaven Assisted Living, Sterling Heights, MI
? Assisted customers with food selection, inquiries and order customization requests.
? Acted as an effective liaison between customers and internal departments.
? Developed reputation as an efficient service provider with high levels of accuracy.
COMPUTER / TECHNICAL SKILLS
Microsoft Office: Word, Excel, PowerPoint, Outlook, Skype
Operating Systems: Windows, MacOS
VOLUNTEER WORK
Volunteer, Relay for Life, SVSU Seasonal: 2012 � 2014