Resume
P R O F E S S I O N A L E X P E R I E N C E
WARWICK JOURNEYS MEMBER RELATIONS MANAGER
Warwick Hotels and Resorts/ Denver, CO / May 2017 � Present
Member Relations Manager for the Warwick Hotels and Resorts exclusive guest
recognition and loyalty program, �Warwick Journeys� in the US, Caribbean and
Europe.
� Provide member support for exclusive and VIP guests
� Data collection & analysis, arrival reports and recaps
� Social Media & Campaign Management
� Loyalty reservation sales in Sabre/SYNXSIS and Opera systems
� Program troubleshooting and member profile maintenance in SERENATA
� Develop and implement program benefits and training material for all staff
across all properties (15 hotels total)
P R O F I L E
Member Relations Manager in the Hospitality sector looking to pursue a career in
the Travel Industry. With over 4 years of international professional and educational
experience and becoming fluent in three languages, I am looking for a position that
better suites my interests and skillsets while providing me with a challenge and an
opportunity for growth.
ENGLISH TEACHER / CULTURAL AMBASSADOR
CEIP Ciudades Unidas / Madrid, Spain / 2015 � 2016
English Teacher of all subjects at bilingual primary school, responsibilities included:
� Prepared second and fourth-year primary students for the National Trinity
Exam (resulting in a 100% passing rate)
� Aided bilingual teachers in developing new lesson plans
� Responsible for creating new training techniques for all national exams
ACCOUNTING AND ADMINISTRATIVE ASSISTANT
Inline Media / Denver, CO / 2013 � 2015
� Utilized problem-solving skills to improve company to client payment
� Facilitated AR/AP & client payment process
� Planned/coordinated company events with clients and local businesses
� Acted as the receptionist, personal assistant to the CEO, assistant to
accountant, and event planner.
� Experienced in training and working with QuickBooks, Advantage & SBMS
TOURISM MANAGEMENT
NYC & Company / New York, NY / 2013
� Exposed clients to the wide variety of hotel accommodations, tour
operators, restaurants, shopping, etc., that New York City has to offer.
� Reached out to, followed up with, and connected clients with members to
promote travel within New York City
� Developed a city guide tailored to tourists from India and the Middle East
� Worked within a team to improve the NYC > 30 tourism project; designed to
attract tourists under the age of 30 both domestically and internationally to
New York
Auxiliar de Conversaci�n
Junta de Andaluc�a / Malaga, Spain / 2011-2012
As an English Language and Cultural Assistant in a public high school in the southern
region of Spain, my responsibilities were the following:
� Assisted in the teaching of English in high-school level History, Natural
Sciences, Technology, English and Physical Education bilingual courses.
� Aided teachers in improving their ability to communicate with their
students in English.
� Constructed lesson plans to help bridge the language barrier between first
language Spanish and English speakers.
� Prepared and lead activities and presentations to facilitate student
comprehension of the social and political structures of the United States.
� Initiated and led extracurricular educational activities.
P R O F E S S I O N A L E X P E R I E N C E
WARWICK JOURNEYS MEMBER RELATIONS MANAGER
Warwick Hotels and Resorts/ Denver, CO / May 2017 � Present
Member Relations Manager for the Warwick Hotels and Resorts exclusive guest
recognition and loyalty program, �Warwick Journeys� in the US, Caribbean and
Europe.
� Provide member support for exclusive and VIP guests
� Data collection & analysis, arrival reports and recaps
� Social Media & Campaign Management
� Loyalty reservation sales in Sabre/SYNXSIS and Opera systems
� Program troubleshooting and member profile maintenance in SERENATA
� Develop and implement program benefits and training material for all staff
across all properties (15 hotels total)
P R O F I L E
Member Relations Manager in the Hospitality sector looking to pursue a career in
the Travel Industry. With over 4 years of international professional and educational
experience and becoming fluent in three languages, I am looking for a position that
better suites my interests and skillsets while providing me with a challenge and an
opportunity for growth.
ENGLISH TEACHER / CULTURAL AMBASSADOR
CEIP Ciudades Unidas / Madrid, Spain / 2015 � 2016
English Teacher of all subjects at bilingual primary school, responsibilities included:
� Prepared second and fourth-year primary students for the National Trinity
Exam (resulting in a 100% passing rate)
� Aided bilingual teachers in developing new lesson plans
� Responsible for creating new training techniques for all national exams
ACCOUNTING AND ADMINISTRATIVE ASSISTANT
Inline Media / Denver, CO / 2013 � 2015
� Utilized problem-solving skills to improve company to client payment
� Facilitated AR/AP & client payment process
� Planned/coordinated company events with clients and local businesses
� Acted as the receptionist, personal assistant to the CEO, assistant to
accountant, and event planner.
� Experienced in training and working with QuickBooks, Advantage & SBMS
TOURISM MANAGEMENT
NYC & Company / New York, NY / 2013
� Exposed clients to the wide variety of hotel accommodations, tour
operators, restaurants, shopping, etc., that New York City has to offer.
� Reached out to, followed up with, and connected clients with members to
promote travel within New York City
� Developed a city guide tailored to tourists from India and the Middle East
� Worked within a team to improve the NYC > 30 tourism project; designed to
attract tourists under the age of 30 both domestically and internationally to
New York
Auxiliar de Conversaci�n
Junta de Andaluc�a / Malaga, Spain / 2011-2012
As an English Language and Cultural Assistant in a public high school in the southern
region of Spain, my responsibilities were the following:
� Assisted in the teaching of English in high-school level History, Natural
Sciences, Technology, English and Physical Education bilingual courses.
� Aided teachers in improving their ability to communicate with their
students in English.
� Constructed lesson plans to help bridge the language barrier between first
language Spanish and English speakers.
� Prepared and lead activities and presentations to facilitate student
comprehension of the social and political structures of the United States.
� Initiated and led extracurricular educational activities.