Resume
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Location: Detroit, MI, USA
School: Pathway Visions
Field of Study: GED

Resume

Latisha Jones
Customer Service
Highland Park, MI 48203
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Seasoned Customer Service representative with managerial experience seeking a permanent position that will allow professional growth
Work Experience
Contact Center Advocate
Henry Ford Medical Group - Detroit, MI April 2019 to Present
• Schedule medical appointments • Send messages to the clinic
• Refill prescriptions
Customer Service
DTE ENERGY
February 2017 to February 2018
• Taking inbound calls assisting customers billing issues and processing payments
• Consistently delivering quality customer service to ensure customer needs were addressed • Worked independently with minimal assistance
Housekeeper
PRIVATE CLEANING - Detroit, MI March 2016 to January 2017
• Vacuuming and cleaning carpets and rugs
• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
• Dusting and polishing furniture and fixtures
• Making beds and changing linens
• Using any cleaning equipment such as vacuums, mops, and other cleaning tools • Sorting, washing, loading, and unloading laundry
• Cleaning mirrors and other glass surfaces
GROUP HOME MANAGER
MICHIGAN HABILITATION & LEARNING CENTER July 2009 to September 2014
• Managed scheduling, payroll and assigned duties for 6 employees
• Assisted residents with feeding, bathing, grooming, and personal hygiene daily
• Prepared meals according to individual health needs and administered medications • Maintained a safe and comfortable environment for residents
• Encouraged healthy habits and independent living
CASHIER

SALVATION ARMY - Westland, MI February 2011 to February 2012
• Processed cash, debit, and credit purchases
• Greeted customers and addressed questions or concerns • Responsible for maintaining a clean work area
GROUP HOME MANAGER
QUEST INC - Westland, MI November 2008 to July 2009
• Managed scheduling, payroll and assigned duties for 4 employees
• Assisted residents with feeding, bathing, grooming, and personal hygiene
• Prepared meals according to individual health needs and administered medications
• Managed transportation schedules and locations (doctors' appointments, workshops, outdoor activities, etc.)
• Performed housekeeping tasks such as laundry, dishwashing, gathering and emptying trash • Kept environment safe and comfortable for residents
Education
G.E.D
Pathway Visions - Detroit, MI
September 2012 to September 2012
Skills
• • Managerial experience, Customer Service, Detail Oriented, Resourceful, Reliable, Flexible

Caregiver