Resume
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Resume

Johanna Brown
124 Pineland Drive SE Smyrna, GA 30082 ¨------------ ¨ ------------

Skills Summary

Charismatic and reliable customer service agent with superb interpersonal skills, excellent customer service, and effective communication to excel as a receptionist.
Experienced in relationship building and leadership, highlighted by experience in room sales, client satisfaction, and teamwork.

Experience
Sales
• Lucratively upselling customers to room suites including presidential status by creating dialogue that includes key words used to appeal to each individual customer and the reason for their stay via phone and in person communication.
• Profitably named top 3 in room sales multiple months based on revenue.
• Efficiently serves clients by greeting guests, assigning rooms, accepting payments, assisting with luggage, and providing amenity overviews that leave a lasting impression.
• Productively answers calls and assists customers with questions, reservations, and other unique needs.
• Organizing and creating exclusive amenities for guests’ special occasions, in addition to, welcome text messages and dinner reservations.
• Successfully sold voluntary and supplemental life and health insurance to small business employees by presenting numerous insurance plans that aided in covering gaps that major medical does not cover.
• Trained by professionals in sales etiquette and how to effectively create lasting relationships with prospective and current customers via phone and in person contact.
Communications and Presentation
• Dynamic communication skills and interpersonal qualities that include multimedia presentations, round table discussions, and one-on-one advising.
• Switchboard telephone experience with multiple incoming calls for all hotel departments with responsibilities in transferring calls, reporting messages, and making reservations.
Technical Proficiencies
• OnQ, HotSoS, Alice App, Kipsu, Microsoft Office Word, Excel, PowerPoint, Switchboard telephone, as well as Salesforce, and Applied TAM for insurance documentation and customer information portal. Licensed Life and Health Insurance Agent.

Work History
Guest Services Agent, The Waldorf Astoria, Buckhead, Atlanta, GA October 2019 – August 2020
Private Branch Exchange (PBX) Operator, The Waldorf Astoria, Buckhead, Atlanta, GA June 2019 – October 2019
Insurance Sales Agent, aflac insurance, Marietta, GA & Panama City, FL August 2018- February 2019
Insurance, Payroll & Accounting Services Sales Agent, brad burns insurance, Panama City, FL, August 2018- October 2018

Education
Bachelor of Arts, Terry College of Business- Risk Management and Insurance 2017 university of georgia - Athens, GA
• Hope Scholarship recipient, Dean’s List
• Sigma Alpha Lambda, National Leadership and Honors Organization, Gamma Iota Sigma Risk Management Society, Insurance Society

division 1 ncaa equestrian team– Bishop, GA 2017
• SEC Academic Honor Roll, Presidential Honor Roll, Letterman Recipient, Leadership Grant Recipient
• Team Captain of Team United Committee within Fellowship of Christian Athletes and Relay for Life

study abroad- arts & gardens tour 2016
• Earned 6 credit hours experiencing European culture in Italy, France, England, Scotland, and Ireland

Volunteer Experience
• Athens Area Homeless Shelter
• Relay for Life
• Butterfly Dreams Farm Therapeutic Riding Center
• Team United Athletic Christian Leadership Group Leader