Resume
John P.
Rumburg 6545 Floyd Hwy N,
Check, VA 24072
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J------------
Adaptable and dependable, goal-focused individual seeking a role with a thriving, growing company to apply my unique skillset. Experienced across multiple fields of work with strong organizational, communication, and technological knowledge.
Skills
• Customer Oriented
• Initiative-taking
• Meticulous • Flexible Thinker
• Organized
• Talented multi-tasker
Experience
2019 – 2020
Financial Crimes Spec Ops III/ Wells Fargo, Roanoke, VA
• Familiarized with relevant federal regulations and laws as well as VISA policies and procedures.
• Analyzed ATM Card fraud and non-fraud cases below a predefined dollar amount by evaluating statements for unusual transaction activity, patterns of spending, cardholder account history, and contacted the cardholder when necessary information was needed.
• Conducted thorough investigative interviews with cardholder, extracted all necessary data from current case, prepared and submitted response with complete documentation including the actions taken, conclusion, and valid logic for the actions taken.
2019 – 2020
Assistant Store Manager / Starbucks, Radford, VA
• Planned, Identified, communicated, and delegated appropriate responsibilities and practices to 50+ store partners.
• Oversaw ordering and cash management of the fifth largest Starbucks on the East Coast.
• Improved efficiency by reallocating supplies to appropriate locations in Front of House.
• Provided coaching and direction utilizing labor relations to help achieve store goals, successfully increasing revenue as compared to previous years.
• Ensured adherence to wage and hour laws, attendance policies, and all other applicable store polices to guarantee operational excellence.
• Maintained employee training records, accurately documented required trainings, and inspired partners during training as to achieve organizational objectives.
• Created an atmosphere of excitement and dedication for partners while promoting the ‘Customer First’ attitude.
2016 – 2018
Blood Collection Specialist / Virginia Blood Services, Roanoke, VA
• Ensured safety and well-being of donors.
• Interviewed donors to obtain medical information, weight and height measurements and vital signs under strict time constraints.
• Took and recorded donors' temperature, pulse and blood pressure.
• Assessed donors and documented their medical histories.
• Evaluated donor care needs, prioritized reactions, and maintained donor flow.
• Accurately verified all donor information prior to phlebotomizing.
2015 – 2016
Retail Banker / Woodforest National Bank
• Processed a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
• Performed opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
• Enhanced customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
2012 – 2015
Advanced Broadband Support / DISH Network
• Provided first call resolution while making the customer feel valued through acknowledgement and active listening.
• Managed 40+ customer accounts daily, performing monetary transactions, answering balance inquiries, and imitating payment extensions in compliance with business rules.
• Left detailed documentation on each account.
• Diagnosed equipment issues with modems and routers.
• Scheduled service call and installation work orders, created return authorization orders, and resolved a myriad of technical issues over the phone.
• Resolved customer disputes and queries in broadband account cancellation.
• Earned outstanding Quality Assurance and Customer Satisfaction evaluations on a consistent basis.
Education
OCT 2020 – OCT 2021
B.S. in Computer Science / WGU, Utah
John P.
Rumburg 6545 Floyd Hwy N,
Check, VA 24072
------------
J------------
Adaptable and dependable, goal-focused individual seeking a role with a thriving, growing company to apply my unique skillset. Experienced across multiple fields of work with strong organizational, communication, and technological knowledge.
Skills
• Customer Oriented
• Initiative-taking
• Meticulous • Flexible Thinker
• Organized
• Talented multi-tasker
Experience
2019 – 2020
Financial Crimes Spec Ops III/ Wells Fargo, Roanoke, VA
• Familiarized with relevant federal regulations and laws as well as VISA policies and procedures.
• Analyzed ATM Card fraud and non-fraud cases below a predefined dollar amount by evaluating statements for unusual transaction activity, patterns of spending, cardholder account history, and contacted the cardholder when necessary information was needed.
• Conducted thorough investigative interviews with cardholder, extracted all necessary data from current case, prepared and submitted response with complete documentation including the actions taken, conclusion, and valid logic for the actions taken.
2019 – 2020
Assistant Store Manager / Starbucks, Radford, VA
• Planned, Identified, communicated, and delegated appropriate responsibilities and practices to 50+ store partners.
• Oversaw ordering and cash management of the fifth largest Starbucks on the East Coast.
• Improved efficiency by reallocating supplies to appropriate locations in Front of House.
• Provided coaching and direction utilizing labor relations to help achieve store goals, successfully increasing revenue as compared to previous years.
• Ensured adherence to wage and hour laws, attendance policies, and all other applicable store polices to guarantee operational excellence.
• Maintained employee training records, accurately documented required trainings, and inspired partners during training as to achieve organizational objectives.
• Created an atmosphere of excitement and dedication for partners while promoting the ‘Customer First’ attitude.
2016 – 2018
Blood Collection Specialist / Virginia Blood Services, Roanoke, VA
• Ensured safety and well-being of donors.
• Interviewed donors to obtain medical information, weight and height measurements and vital signs under strict time constraints.
• Took and recorded donors' temperature, pulse and blood pressure.
• Assessed donors and documented their medical histories.
• Evaluated donor care needs, prioritized reactions, and maintained donor flow.
• Accurately verified all donor information prior to phlebotomizing.
2015 – 2016
Retail Banker / Woodforest National Bank
• Processed a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments.
• Performed opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
• Enhanced customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
2012 – 2015
Advanced Broadband Support / DISH Network
• Provided first call resolution while making the customer feel valued through acknowledgement and active listening.
• Managed 40+ customer accounts daily, performing monetary transactions, answering balance inquiries, and imitating payment extensions in compliance with business rules.
• Left detailed documentation on each account.
• Diagnosed equipment issues with modems and routers.
• Scheduled service call and installation work orders, created return authorization orders, and resolved a myriad of technical issues over the phone.
• Resolved customer disputes and queries in broadband account cancellation.
• Earned outstanding Quality Assurance and Customer Satisfaction evaluations on a consistent basis.
Education
OCT 2020 – OCT 2021
B.S. in Computer Science / WGU, Utah