Resume
SUMMARY
Undergraduate student majoring in Psychology with a minor in Sociology at Brooklyn College. Pursuing a degree in developmental psychology. Adapt naturally to assigned roles, whether a leader or team member. Accurate about all parts of tasks. Strong problem-solving aptitude and database management. Fair with, and earn respect of, colleagues and team members. Decisive, organized, and get things done. Can concentrate deeply, and can work alone for long periods of time. Knowledge of MS Office (Word, PowerPoint, Excel, and Access). Bi-lingual in Spanish; Mastery of clerical knowledge.
EDUCATION
BA, Psychology (Minor: Sociology), Brooklyn College/CUNY??? Graduation Expected: May 2022
High School Diploma
The High School for Enterprise, Business, and Technology, Brooklyn, NY? Graduated June 2018
EXPERIENCE
Call Center Representative??????? August 2019 – December 2019
NYC 311 Call Center- New York, NY
? Managed customer calls effectively in a complex, fast-paced, and challenging call center environment.
? Mastery of customer service management systems and databases.
? Gathered, verified, and entered all required customer information into a computerized tracking system.
? Maintained a superior customer satisfaction rate, ensuring an accurate delivery of information.
? Excellent telephone ettuqette and communication skills.
? Collaborated with DoITT and CUNY program staff to ensure higher satisfaction.
?
Direct Support Professional 1 August 2020 - Current
YAI - Seeing is beyond disability - New York, NY
? Supported people of all ages with intellectual and developmental disabilities (I/DD).
? Maintained regular contact with patients and engaged in psychotherapy.
? Participated in assessments of the individual needs of the patients, and directly providing assistence tailored to their individual needs.
? Achieved proficiency in directly engaging with patients with a proactive attitude in the work environment.
The High School for Enterprise, Business, and Technology, Brooklyn, NY? September 2015 – June 2016
Representative Group Leader, Stock Market Club
? Extensively researched and analyzed financial stocks and investments.
? Presented PowerPoint presentations to the club on currently growing stocks.
? Maintained organized portfolio documentation of the club’s work.
? Managed meetings, schedules, and listings of necessary projects.
AWARDS AND ACTIVITIES
Brooklyn College Biology Club, Brooklyn, NY?????? September 2018 - Current
? Student advocate for the Bio Club, Researching interesting topics about the world and change.
Brooklyn College (Percy Ellis Sutton) SEEK Summer Course Completion Award June 2018 - July 2018
? Completed a one-month course composed of two classes with a 3.8 GPA.
? Placement into the Fall 2018 semester at Brooklyn College.
SUMMARY
Undergraduate student majoring in Psychology with a minor in Sociology at Brooklyn College. Pursuing a degree in developmental psychology. Adapt naturally to assigned roles, whether a leader or team member. Accurate about all parts of tasks. Strong problem-solving aptitude and database management. Fair with, and earn respect of, colleagues and team members. Decisive, organized, and get things done. Can concentrate deeply, and can work alone for long periods of time. Knowledge of MS Office (Word, PowerPoint, Excel, and Access). Bi-lingual in Spanish; Mastery of clerical knowledge.
EDUCATION
BA, Psychology (Minor: Sociology), Brooklyn College/CUNY??? Graduation Expected: May 2022
High School Diploma
The High School for Enterprise, Business, and Technology, Brooklyn, NY? Graduated June 2018
EXPERIENCE
Call Center Representative??????? August 2019 – December 2019
NYC 311 Call Center- New York, NY
? Managed customer calls effectively in a complex, fast-paced, and challenging call center environment.
? Mastery of customer service management systems and databases.
? Gathered, verified, and entered all required customer information into a computerized tracking system.
? Maintained a superior customer satisfaction rate, ensuring an accurate delivery of information.
? Excellent telephone ettuqette and communication skills.
? Collaborated with DoITT and CUNY program staff to ensure higher satisfaction.
?
Direct Support Professional 1 August 2020 - Current
YAI - Seeing is beyond disability - New York, NY
? Supported people of all ages with intellectual and developmental disabilities (I/DD).
? Maintained regular contact with patients and engaged in psychotherapy.
? Participated in assessments of the individual needs of the patients, and directly providing assistence tailored to their individual needs.
? Achieved proficiency in directly engaging with patients with a proactive attitude in the work environment.
The High School for Enterprise, Business, and Technology, Brooklyn, NY? September 2015 – June 2016
Representative Group Leader, Stock Market Club
? Extensively researched and analyzed financial stocks and investments.
? Presented PowerPoint presentations to the club on currently growing stocks.
? Maintained organized portfolio documentation of the club’s work.
? Managed meetings, schedules, and listings of necessary projects.
AWARDS AND ACTIVITIES
Brooklyn College Biology Club, Brooklyn, NY?????? September 2018 - Current
? Student advocate for the Bio Club, Researching interesting topics about the world and change.
Brooklyn College (Percy Ellis Sutton) SEEK Summer Course Completion Award June 2018 - July 2018
? Completed a one-month course composed of two classes with a 3.8 GPA.
? Placement into the Fall 2018 semester at Brooklyn College.