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Location: San Diego, CA, USA
School: University of Redlands
Field of study: BA Psychology


Assistant Studio Manager
Red Effect Infrared Fitness June 2019-March 2020
Conducted telephone inquiries/follow up calls/customer care calls.
Established and maintained an effective referral program.
Maintained accurate records using Zenoti sales system.
Created social media posts for studio events and updates.
Ordered and maintained studio inventory. 
Generated new membership sales and retained existing members.
Maintained cleanliness and organization of the fitness studio. 
Conducted the new member on-boarding, failed auto pays, renewals, refund requests, cancellations, freezes, and membership changes.

Program Educator
ICES Education September 2017-January 2018
Developed engaging lesson plans.
Provided homework assistance, academic enrichment and physical activity.
Created an inviting environment that fosters a sense of belonging.
Supported students in making positive behavioral choices.
Identified student needs and communicated to Site Director, school authority and parents
Ensured student safety by assisting in set up, break down and ongoing site maintenance in an effort to keep the school or community clean and orderly for the students.
Performed other duties as assigned.

Behavior Interventionist ACES July 2017-September 2017
Directed intervention 1:1 or small group within the home, school, community, clinic and military based environments.
Followed Supervisors’ direction when implementing the ABA program.
Implemented creative programs to ensure the client was learning in a fun and effective environment.
Created program stimuli per supervisors’ request.
Collected data daily for each program.
Created graphs of the data daily.

Lead Sales Ambassador Orangetheory Fitness July 2016-June 2019
Maintained accurate records using established OTF sales system.
Conducted telephone inquiries, follow up calls and customer care calls.
Greeted members and responded to member requests, inquiries and concerns.
Conducted studio previews for guests and new members.
On-boarded all clients properly through accurate digital and paper documentation.
Processed member freezes, cancellations and change of memberships.
Called members about billing declines.
Ordered studio inventory.

Data Entry Clerk University of Redlands Admissions Office January 2014-May 2016
Entered data entry for admitted students using Datatel colleague.
Checked entries already in the system
Maintained database by entering new and updated customer and account information.
Prepared source data for computer entry by compiling and sorting information.

Sales Associate
Pac Sun August 2013-January 2014
Operated cash register.
Assisted customers with questions about products, services, and store merchandise.

E-mail: ------------
Address: 1858 Chalcedony St, San Diego, CA 92109
University of Redlands, Redlands, CA
Bachelor of Arts Psychology Degree

Customer Service
Inventory Management
Direct Sales
Data Entry
Microsoft Office
Microsoft Excel
Leadership and Teamwork
Effective Time Management
Initiative and Problem-solving Abilities
Highly Organized