Resume
G R A C E A. T W I C H E L L
3640 Aberdeen Ave, Alton, IL 62002
------------ • ------------
EDUCATION
_______________________________________________________________________________________
ST. MARY’S UNIVERSITY OF MINNESOTA, 2018 - 2020
· Master of Arts in International Community Development
ILLINOIS STATE UNIVERSITY, Class of 2017
· Bachelor of Science in International Business and Marketing, Graduated with distinction
LA UNIVERSIDAD ANTONIO DE NEBRIJA, 2015
· Intensive Spanish Program & Business Program, Study abroad in Madrid, Spain
WORK EXPERIENCE
_______________________________________________________________________________________
FAST EDDIES BONAIRE, Alton, IL
SERVER
November 2019- March 2020
· Built a loyal clientele of regulars in addition to tourist business via excellent customer service and attention to detail.
· Prioritized, communicated, and executed front of house responsibilities while collaborating with team on the floor.
· Acted as a sales representative by promoting and upselling products to increase nightly sales averages.
LONG BRIDGE GOLF COURSE, Springfield, IL
EVENTS & WEDDING BARTENDER
June 2019- November 2019
· Assessed customers’ needs and preferences and made qualifying recommendations.
· Trained in business strategies and implemented most effective strategy based on client’s needs.
· Marketed company products to prospective clients in region to secure more sales.
THE LOADING DOCK, Grafton, IL
BARTENDER & SERVER,
June 2019- October 2019
· Responsible for handling a high volume of customers’ requests per day.
· Managed day-to-day activities while successfully attending customers.
· Successfully handled money and inventory for daily operations.
THE FIREHOUSE, Alton, IL
BARTENDER
September 2018- June 2019
· Organized and stocked inventory for daily operation.
· Gained relationship building skills from customer and supervisor interactions.
· Achieved a high volume of sales during high traffic operations.
LINCOLN MEMORIAL UNIVERSITY, Harrogate, TN
ADMISSONS COUNSELOR
June 2017- April 2018
· Recorded, organized, and filed confidential data according to strict guidelines and regulations.
· Scheduled travel, appointments, and accommodations in designated regions in order to conduct college events.
· Effectively coordinated enrollment using multiple means of communication resulting in well-tuned, flexible operation skills.
INTERNATIONAL SERVICES, INC., Barbourville, KY
SENIOR AREA MANAGER
May 2017- June 2017
· Arranged travel and appointments in designated region in order to conduct product discussions with business owners.
· Trained in International Sales business strategies and implemented most effective strategy based on client’s needs.
· Marketed company products to prospective clients in a variety of regions to secure more sales for the area.
FRANCESCA’S COLLECTIONS, Normal, IL
SALES LEAD
September 2016- April 2017
· Collaborated with management to implement successful wall creatives and product placement.
· Managed scheduling, inventory, team member conflict resolution, and front of house efficiency.
· Enthusiastically built strong relationship with guests and district representatives.
THE BUCKLE, INC., Normal, IL
MARKETING & MANAGEMENT INTERN, Internship
May 2016- September 2016
· Created and developed social media, posters, and promotions to target customers to increase sales.
· Marketed problem-solving capabilities with district managers monitoring sales.
· Organized brand sponsorship meetings with the team to improve organizational technique across the organization.
CHILD CARE PROVIDER, St. Louis, MO
PRIVATE NANNY
May 2015- August 2015
• Cared for a child acquiring an abundance of creativity.
• Communicated with supervisors to finish any projects requested.
• Obtained a better view of supervising with great responsibility.
RITENOUR SCHOOL DISTRICT, St. Louis, MO
SPANISH SECRETARY
May 2014- August 2014
· Recorded important data strengthening my listening ability.
· Prepared materials for families developing category specialty.
· Coordinated enrolling for students improving operation skills.
FOXES GROVE SUPPORTED LIVING COMMUNITY, Woodriver, IL
DIETARY ASSISTANT
September 2012- August 2013
· Responded to needs of guest and family learning excellent customer service.
· Resolved conflict gaining knowledge to resolve complaints efficiently.
· Collaborated with team members and supervisors on the procedures and responsibilities.
ROSEWOOD CARE CENTER, Godfrey, IL
RECEPTIONIST
February 2013- August 2013
· Verified guest reassuring security was accurate.
· Communicated with residence accommodating them keeping a positive attitude.
· Organized confidential paperwork retaining better organizational technique.
PROFICIENCIES
_______________________________________________________________________________________
· Spanish language, reading and writing (professional)
· Microsoft Suite including Word, Excel, Access, and PowerPoint (advanced)
· Adobe Photoshop, InDesign, and Illustrator (advanced)
· ImageNow and CRM Systems (intermediate)
VOLUNTEERISM & COMMUNITY INVOLVEMENT
______________________________________________________________________________________
OPERATION FOOD SEARCH, St. Louis, MO, 2015 – present
· Warehouse & center volunteer
ENCOUNTER, Alton, IL, 2010 – present
· Community service advocate
G R A C E A. T W I C H E L L
3640 Aberdeen Ave, Alton, IL 62002
------------ • ------------
EDUCATION
_______________________________________________________________________________________
ST. MARY’S UNIVERSITY OF MINNESOTA, 2018 - 2020
· Master of Arts in International Community Development
ILLINOIS STATE UNIVERSITY, Class of 2017
· Bachelor of Science in International Business and Marketing, Graduated with distinction
LA UNIVERSIDAD ANTONIO DE NEBRIJA, 2015
· Intensive Spanish Program & Business Program, Study abroad in Madrid, Spain
WORK EXPERIENCE
_______________________________________________________________________________________
FAST EDDIES BONAIRE, Alton, IL
SERVER
November 2019- March 2020
· Built a loyal clientele of regulars in addition to tourist business via excellent customer service and attention to detail.
· Prioritized, communicated, and executed front of house responsibilities while collaborating with team on the floor.
· Acted as a sales representative by promoting and upselling products to increase nightly sales averages.
LONG BRIDGE GOLF COURSE, Springfield, IL
EVENTS & WEDDING BARTENDER
June 2019- November 2019
· Assessed customers’ needs and preferences and made qualifying recommendations.
· Trained in business strategies and implemented most effective strategy based on client’s needs.
· Marketed company products to prospective clients in region to secure more sales.
THE LOADING DOCK, Grafton, IL
BARTENDER & SERVER,
June 2019- October 2019
· Responsible for handling a high volume of customers’ requests per day.
· Managed day-to-day activities while successfully attending customers.
· Successfully handled money and inventory for daily operations.
THE FIREHOUSE, Alton, IL
BARTENDER
September 2018- June 2019
· Organized and stocked inventory for daily operation.
· Gained relationship building skills from customer and supervisor interactions.
· Achieved a high volume of sales during high traffic operations.
LINCOLN MEMORIAL UNIVERSITY, Harrogate, TN
ADMISSONS COUNSELOR
June 2017- April 2018
· Recorded, organized, and filed confidential data according to strict guidelines and regulations.
· Scheduled travel, appointments, and accommodations in designated regions in order to conduct college events.
· Effectively coordinated enrollment using multiple means of communication resulting in well-tuned, flexible operation skills.
INTERNATIONAL SERVICES, INC., Barbourville, KY
SENIOR AREA MANAGER
May 2017- June 2017
· Arranged travel and appointments in designated region in order to conduct product discussions with business owners.
· Trained in International Sales business strategies and implemented most effective strategy based on client’s needs.
· Marketed company products to prospective clients in a variety of regions to secure more sales for the area.
FRANCESCA’S COLLECTIONS, Normal, IL
SALES LEAD
September 2016- April 2017
· Collaborated with management to implement successful wall creatives and product placement.
· Managed scheduling, inventory, team member conflict resolution, and front of house efficiency.
· Enthusiastically built strong relationship with guests and district representatives.
THE BUCKLE, INC., Normal, IL
MARKETING & MANAGEMENT INTERN, Internship
May 2016- September 2016
· Created and developed social media, posters, and promotions to target customers to increase sales.
· Marketed problem-solving capabilities with district managers monitoring sales.
· Organized brand sponsorship meetings with the team to improve organizational technique across the organization.
CHILD CARE PROVIDER, St. Louis, MO
PRIVATE NANNY
May 2015- August 2015
• Cared for a child acquiring an abundance of creativity.
• Communicated with supervisors to finish any projects requested.
• Obtained a better view of supervising with great responsibility.
RITENOUR SCHOOL DISTRICT, St. Louis, MO
SPANISH SECRETARY
May 2014- August 2014
· Recorded important data strengthening my listening ability.
· Prepared materials for families developing category specialty.
· Coordinated enrolling for students improving operation skills.
FOXES GROVE SUPPORTED LIVING COMMUNITY, Woodriver, IL
DIETARY ASSISTANT
September 2012- August 2013
· Responded to needs of guest and family learning excellent customer service.
· Resolved conflict gaining knowledge to resolve complaints efficiently.
· Collaborated with team members and supervisors on the procedures and responsibilities.
ROSEWOOD CARE CENTER, Godfrey, IL
RECEPTIONIST
February 2013- August 2013
· Verified guest reassuring security was accurate.
· Communicated with residence accommodating them keeping a positive attitude.
· Organized confidential paperwork retaining better organizational technique.
PROFICIENCIES
_______________________________________________________________________________________
· Spanish language, reading and writing (professional)
· Microsoft Suite including Word, Excel, Access, and PowerPoint (advanced)
· Adobe Photoshop, InDesign, and Illustrator (advanced)
· ImageNow and CRM Systems (intermediate)
VOLUNTEERISM & COMMUNITY INVOLVEMENT
______________________________________________________________________________________
OPERATION FOOD SEARCH, St. Louis, MO, 2015 – present
· Warehouse & center volunteer
ENCOUNTER, Alton, IL, 2010 – present
· Community service advocate