Resume
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Location: Houston, TX, USA
School: Oakton Community College
Major: A.A.S-Marketing Management

Resume

SHILPA SINGH
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Houston (TX), USA.
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PROFESSIONAL PROFILE

 Realtor for 5 years with expertise in commercial and residential sales experience.
 Initiating contact with potential customers for developing leads, sales and cross selling across real estate products.
 Excellent interpersonal communications.
 Conducting competitor analysis as per latest market trends.
 Coordinating for resolution of grievances and queries of individual and corporate clients.
 Interfacing with clients for understanding their requirements and suggesting the most viable solutions / products and cultivating relations with them for customer retention and securing repeat business.
 Assessing customer feedback, evaluating areas of improvements and providing feedback on improvements.
 Ensuring client satisfaction through process implementation as well as coordinating with the client with an objective to maintain fruitful relationship and reach business goals
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AREAS OF EXPERTISE

 Office leasing
 Advertising
 Making presentations
 Analyzing market trends  Conducting meetings with developers, brokers & clients
 Market survey for new projects
 Drafting lease agreements  Negotiating for landlords
 Negotiating for clients
 Identifying and acquiring new clients
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PROFESSIONAL EXPERIENCE

Universal Buildwell Pvt. Ltd., Gurugram, India December 2011- December 2014
Deputy Manager (Sales & Marketing)
 Initiated & developed relationships with key decision makers in corporate to understand to suggest them the optimum solutions for their office space requirement.
 Relationship management with corporate clients of that area.
 Evolving market segmentation and segmentation strategies to achieve desired targets.
 Conducted market analysis by keeping abreast of market trends and competitor moves and accessed the clients through different means.
 Managed the customer centric operations and ensured customer satisfaction by achieving the delivery and service quality norms.
 Attended to clients’ concerns and specifications and undertook steps accordingly.
 Interacted with the customers to gather their feedback regarding the service satisfaction
 Advertising real estate property on different media platforms.
 Assessing the correct form of media required for advertising.
 Drafted lease agreements with the legal team.
 Negotiated for landlords/clients.



Realistic Realtors Pvt. Ltd. November 2009- October 2011
Assistant Manager (Sales & Marketing)
 Instrumental in handling activities related to any organization’s office space requirements whether expansion/consolidation planning, identifying the location, locating the right property, satisfactory negotiation of lease rentals, documentation procedures till the final acquisition of property.
 Played a major role in providing investment advisory to clients with specialized and efficient service encompassing reports and analysis on markets, details of developers, pros and cons of particular sites, future trends and investment security.
 Dexterously procured mandates for buildings and acted as the exclusive transaction manager to sell the project.
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EDUCATION & CERTIFICATIONS
Associate in Applied Sciences – (Marketing Management) Oakton Community College – Des Plaines, Illionis, USA. 2016
Master in Business Administration – (Planning & Entrepreneurship) IIPM – Gurugram, IMI (Belgium, Delhi, India. 2010
Honors in Bachelors of Commerce – Daulat Ram College, Delhi University – Delhi, India. 2007
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