Resume
Connor DeLee
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10169 Park Meadows Drive, Lone Tree, CO.
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Work History
ASF Payment Solutions
Training & Development Specialist
Feb. 2020 – Present
• Facilitate bi-weekly up-training sessions to bring ASF staff up to date with the latest new features of the software.
• Manage the ASF reference page used by clients. Upload new documents and training videos, manage an FAQ section, write release notes, and provide clients with news and information for each software update.
• Work with my direct manager in order to develop a strategy for completely overhauling all reference materials to provide clients with better training documentation.
• Work directly with the VP of Sales to develop marketing videos used to inform clients about new products and features of the software. Videos involve screen recordings, voice over, and 2D animations.
• Create, manage, and update all user guides for clients to increase their effectiveness in assisting clients and keep them up to date following bi-weekly software updates.
Product Specialist
Apr. 2019 – Feb. 2020
• Provided clients with professional and in-depth training over ASF software in order to help them run their business.
• Managed new client on-boarding and framework. Worked with owners and staff to assist with getting new clients trained on ASF software. Handled importing the clients existing information to get their site ready for use.
• Assisted management with creation of training and marketing videos in order to assist with marketing efforts and provide clients with additional training resources.
ITaP (Information Technology at Purdue) Student Software Trainers
Training Coordinator
Feb. 2016 – May 2018
• Trained newly hired students on how to be a software trainer.
• Worked alone and with other software trainers to develop new training workshops from the ground up.
• Re-wrote training documentation for all workshops in order to improve usability and to bring the workshops up to date with current standards.
• Created professional videos used for social media and marketing to improve the team’s online presence and attract more business.
• Held one-on-one consultations with students to train on specific software topics.
• Coordinated with the Administrative coordinator and the faculty supervisor to discuss the best ways to improve the services our team offered.
Software Trainer
Jun. 2015 – Feb. 2016
• Conducted workshops for medium to large classes of individuals and trained on various software packages.
• Held one-on-one consultations with students to train on specific software topics.
Skills
Software
• Photoshop
• InDesign
• Illustrator
• Affter Effects
• Premiere
• Audacity
• Blender 2.8+
• Camtasia
• Microsoft Office
• Zoho
• Zoom
• YouTube
• Command-line Interface (CLI, Linux terminal, AS/400, Microsoft Shell)
Experience
Proficient with technical writing and writing for training purposes
Works well independently and with a team
Skilled in creating videos for both marketing and training purposes
Experienced in a fast-paced work environment
Experienced with teaching in both a classroom environment and a 1-on-1 setting
Public speaking
Working knowledge of HTML and CSS programming
References
Adam Barragato
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Esteban Garcia
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Cynthia Kelly
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Connor DeLee
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------------/in/connor-delee
10169 Park Meadows Drive, Lone Tree, CO.
------------
Work History
ASF Payment Solutions
Training & Development Specialist
Feb. 2020 – Present
• Facilitate bi-weekly up-training sessions to bring ASF staff up to date with the latest new features of the software.
• Manage the ASF reference page used by clients. Upload new documents and training videos, manage an FAQ section, write release notes, and provide clients with news and information for each software update.
• Work with my direct manager in order to develop a strategy for completely overhauling all reference materials to provide clients with better training documentation.
• Work directly with the VP of Sales to develop marketing videos used to inform clients about new products and features of the software. Videos involve screen recordings, voice over, and 2D animations.
• Create, manage, and update all user guides for clients to increase their effectiveness in assisting clients and keep them up to date following bi-weekly software updates.
Product Specialist
Apr. 2019 – Feb. 2020
• Provided clients with professional and in-depth training over ASF software in order to help them run their business.
• Managed new client on-boarding and framework. Worked with owners and staff to assist with getting new clients trained on ASF software. Handled importing the clients existing information to get their site ready for use.
• Assisted management with creation of training and marketing videos in order to assist with marketing efforts and provide clients with additional training resources.
ITaP (Information Technology at Purdue) Student Software Trainers
Training Coordinator
Feb. 2016 – May 2018
• Trained newly hired students on how to be a software trainer.
• Worked alone and with other software trainers to develop new training workshops from the ground up.
• Re-wrote training documentation for all workshops in order to improve usability and to bring the workshops up to date with current standards.
• Created professional videos used for social media and marketing to improve the team’s online presence and attract more business.
• Held one-on-one consultations with students to train on specific software topics.
• Coordinated with the Administrative coordinator and the faculty supervisor to discuss the best ways to improve the services our team offered.
Software Trainer
Jun. 2015 – Feb. 2016
• Conducted workshops for medium to large classes of individuals and trained on various software packages.
• Held one-on-one consultations with students to train on specific software topics.
Skills
Software
• Photoshop
• InDesign
• Illustrator
• Affter Effects
• Premiere
• Audacity
• Blender 2.8+
• Camtasia
• Microsoft Office
• Zoho
• Zoom
• YouTube
• Command-line Interface (CLI, Linux terminal, AS/400, Microsoft Shell)
Experience
Proficient with technical writing and writing for training purposes
Works well independently and with a team
Skilled in creating videos for both marketing and training purposes
Experienced in a fast-paced work environment
Experienced with teaching in both a classroom environment and a 1-on-1 setting
Public speaking
Working knowledge of HTML and CSS programming
References
Adam Barragato
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------------
Esteban Garcia
------------
------------
Cynthia Kelly
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