Resume
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Resume

JAZZLYN HURSTON
711 Willow Brook Rd, Chesapeake, VA 23320
Contact: ------------ | ------------
OBJECTIVE
Customer Service Specialist with 5+ years of experience in customer service, seeking an Administrative/Office position. Preferably in a medical/health setting.
EDUCATION
Old Dominion University, Norfolk, VA – Present
Bachelor of Science Degree
Psychology Major
Oscar Smith High School, Chesapeake, VA
High School Diploma

EXPERIENCE
QVC, CHESAPEAKE, VA
2019-PRESENT
Customer Service Specialist
• Provide order updates and order services if necessary
• Provide online ordering assistance
• Promote auto-delivery, protection and payment plans
• Promote and assist with credit applications
• Process returns, refunds, and replacement orders
• Collect in-advance and over-due payments
LOWES, CHESAPEAKE, VA
2018- 2019
Customer Service Associate
• Process returns/refunds and organize department returns
• Answer customer questions either in-person or over the phone
• Provide cashier services if necessary
• Promote protection/replacement plans if appropriate

HOME DEPOT, CHESAPEAKE, VA
2017-2018
Customer Service Specialist
• Promote and assist with credit applications
• Create delivery, will-call, and carry-out orders for PRO and DIY customers
• Provide Rental Services for Penske, Rug Doctor, and Home Depot Tools
• Provide cashier and return service
• Direct customers to appropriate department
• Answer customer questions in-person or over the phone

AMERICAN EAGLE, CHESAPEAKE, VA
2015-2015
Seasonal Sales Associate
• Promote Credit Promotions
• Fitting Room Assistance
• Provide cashier and return service
• Store Maintenance and stocking

VOLUNTEER EXPERIENCE
CHKD (CHILDREN’S HOSPITAL OF KINGS DAUGHTERS), NORFOLK, VA
SUMMER 2015
Child Life Volunteer
• Create/Schedule productive activities for in-patients
• Play with patients either in the activity room or bedside (for patients with physical disabilities)
SUMMER 2014
Surgery Waiting Liaison
• Coordinate hospital referrals
• Document daily log sheets
• Report messages between staff and patients
• Escort patients to physician consolation rooms

SKILLS
• Problem-Solving
• Ability to Multi-task
• Interpersonal Skills
• Organization
• Data-Entry