RESUME
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Location: Hermosa Beach, CA, USA
School: CSULB
Field of Study: REC ADMIN

RESUME

Sascha-Lena Henckell
447 Herondo St #207
Hermosa Beach, CA 90254
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Summary
Accomplished and results-driven Executive Assistant and Sales Professional with 13+ years of experience

Skills
• Advanced proficiency with Microsoft Office Suite (Word, e-mail and the Outlook Calendar)
• Intermediate proficiency of PowerPoint
• Beginner knowledge of Excel
• Exceptional organizational skills to prioritize multiple tasks
• Expertise in time management, multi-tasking, resourcefulness, fine attention to detail and follow-through

Experience
AirlinePros, Executive Assistant/Sales Lead May 2010-March 2020
• Managed schedules for others, booked travel arrangements, prepared travel & expense reports
• Managed calendars and scheduled meetings and handled administrative details and routine issues independently, and take responsibility for completing these on time, to a high quality
• Effectively managed conflicting priorities. This involves organizing workflow, and teaming with colleagues to accomplish tasks and balance workloads
• Expertise with CRM Sales Management system as well as Data Analytics tool (led training)
• Served as Lead Copy Editor and Quality Control Monitor for Sales team of ten for monthly reporting
• Skilled negotiator for incentive commission contracts to maximize ROI for company
• Experienced in presenting to groups of 10-400 & capable to lead contemporary product seminars and webinars
• Attended many industry events and represented company at tradeshows
• Lead Sales Product Manager for seven accounts with over 14M in revenue, out of portfolio of 56 airlines
• Drove new business development by creating fresh partnerships and added 750 producing Travel agency accounts
• Liaised with Tourism Boards and Media Partners to implement successful Marketing Campaigns for airlines
• Created, developed, and maintained customer relationships on all levels
• Consistent delivery of results, produced increases in company sales annually for 10+ years

Long Beach Area Convention & Visitors Bureau, Executive Assistant October 2008-May 2010
• Supported Senior National Sales Directors and perfected administrative and organizational skills
• Responsible for daily Sales Operations and coordination of booking and confirming future groups to fill Convention Center space while increasing overall tourism revenue for the City of Long Beach
• Organized site visits, prepared leads to hotels from RFP’s, and put together proposals for Meeting Planners to bring groups to hotels and block Convention Center
• Efficiently navigated MICE market research and excelled at reporting
• Learned about Non-Profit Organization 501c operations

Visit Italy Tours, Executive Assistant September 2007-September 2008
• As a Senior Travel Consultant showed excellent customer service techniques by interfacing with customers daily
• Excelled at closing sales by booking travel for clients i.e. (hotels, airfare, train tickets, rental cars, transfers by car and tours)
• Designed unique customized itineraries for clients as well as group escorted tours and packages within Italy

Education
California State University, Long Beach, CA August 2004 - June 2007
Master of Science: Recreation Administration
Certificate of Administration, Travel and Tourism

Florida State University June 2000-May 2004
Bachelor of Fine Arts: Communication-Mass Media Studies
Minor Certificate in Italian Studies