Resume
Ian Standfield
------------ | | C:------------ | Washington, DC 20018
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Fantastic attention to detail and commitment to optimizing patient/client experiences through individualized care. Proficient in managing forms, coordinating appointments and processing payments.
Skills
Attention to detail
Customer service
Check processing
Inventory control procedures
Office equipment proficiency
Detail-oriented
Cash handling accuracy
Adaptive team player
Dependable and reliable
Effective team player
Experience
Vca Capital Area Veterinary Emergency And Specialty | Alexandria, VA
Client Service Coordinator
08/2019 - Current
Setup and maintained client management system used to compile client appointment information.
Answered customer requests with friendly, knowledgeable service and support including educating clients on pet care.
Update and manage medical records, charts, reports and correspondence.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Presenting and explaining fees, including processing payments.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Daily reconciling of financial transactions.
United States Army | Ft. Hood, TX
U.S. Army Infantryman
01/2016 - 06/2019
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Monitored multiple databases to keep track of all company inventory.
Maintained over $1,000,000 worth of equipment.
Certified in providing medical aid.
Maintaining workplace in accordance to government OSHA and EPA.
Certified in operation of large wheeled military equipment.
Performed various instructional classes on proper usage of military equipment.
Managed a three person team on day to day duties.
Education and Training
Montgomery College | Rockville, MD
Associate of Science in Biology
Washington Mathematics Science Technology Pchigh School | Washington, DC
High School Diploma
06/2013
Ian Standfield
------------ | | C:------------ | Washington, DC 20018
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Fantastic attention to detail and commitment to optimizing patient/client experiences through individualized care. Proficient in managing forms, coordinating appointments and processing payments.
Skills
Attention to detail
Customer service
Check processing
Inventory control procedures
Office equipment proficiency
Detail-oriented
Cash handling accuracy
Adaptive team player
Dependable and reliable
Effective team player
Experience
Vca Capital Area Veterinary Emergency And Specialty | Alexandria, VA
Client Service Coordinator
08/2019 - Current
Setup and maintained client management system used to compile client appointment information.
Answered customer requests with friendly, knowledgeable service and support including educating clients on pet care.
Update and manage medical records, charts, reports and correspondence.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Presenting and explaining fees, including processing payments.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Daily reconciling of financial transactions.
United States Army | Ft. Hood, TX
U.S. Army Infantryman
01/2016 - 06/2019
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Monitored multiple databases to keep track of all company inventory.
Maintained over $1,000,000 worth of equipment.
Certified in providing medical aid.
Maintaining workplace in accordance to government OSHA and EPA.
Certified in operation of large wheeled military equipment.
Performed various instructional classes on proper usage of military equipment.
Managed a three person team on day to day duties.
Education and Training
Montgomery College | Rockville, MD
Associate of Science in Biology
Washington Mathematics Science Technology Pchigh School | Washington, DC
High School Diploma
06/2013