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EXPERIENCE
Newport Beach Memory Care, Newport Beach — Business Office Manager May 2018- Present
Perform bi-weekly billing and monthly invoice processing. Oversee the reception area and direct all inbound and outbound calls. Plan and organize weekly meetings and manage staff inventory. Tour potential residents and families. Update patient census as residents admit and discharge. Coordinate with other departments regarding future move-ins. Sign contracts and collect payment upon resident move-ins. Provide exceptional customer service to all family members, patients, and staff.
Crystal Cove Care Center, Newport Beach — Admissions Director
June 2016 - May 2018
Responsible for maintaining a full census, with an average of 96 patients in-house. Answer and review all patient referrals. Run all insurance verifications prior to admit. Track all referrals through Excel formula. Conduct facility tours for patients and families. Provide exceptional customer service to all family members, patients, and staff. Conduct facility satisfaction reviews and assisted with issues brought to attention.
Fletcher Jones Motorcars, Newport Beach — Airport Transportation Agent
October 2015 - May 2016
Provided direct support to company Preferred Owners, transporting guests cars, directing and receiving inbound and outbound calls, Checking in guests, performing vehicle walks around, inventory management of guests vehicle, closing and opening facility, providing guests with a world class experience.
EXPERIENCE
Newport Beach Memory Care, Newport Beach — Business Office Manager May 2018- Present
Perform bi-weekly billing and monthly invoice processing. Oversee the reception area and direct all inbound and outbound calls. Plan and organize weekly meetings and manage staff inventory. Tour potential residents and families. Update patient census as residents admit and discharge. Coordinate with other departments regarding future move-ins. Sign contracts and collect payment upon resident move-ins. Provide exceptional customer service to all family members, patients, and staff.
Crystal Cove Care Center, Newport Beach — Admissions Director
June 2016 - May 2018
Responsible for maintaining a full census, with an average of 96 patients in-house. Answer and review all patient referrals. Run all insurance verifications prior to admit. Track all referrals through Excel formula. Conduct facility tours for patients and families. Provide exceptional customer service to all family members, patients, and staff. Conduct facility satisfaction reviews and assisted with issues brought to attention.
Fletcher Jones Motorcars, Newport Beach — Airport Transportation Agent
October 2015 - May 2016
Provided direct support to company Preferred Owners, transporting guests cars, directing and receiving inbound and outbound calls, Checking in guests, performing vehicle walks around, inventory management of guests vehicle, closing and opening facility, providing guests with a world class experience.