Resume
JESSICA USI
3155 Glenmanor Place, Los Angeles, CA, 90039 | ------------ | ------------
Professional Summary Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile, with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly employee.
Skills
Quick Learner
Customer Service
People-oriented
Skilled Problem Solver
Excellent Work Ethic
-FOOD MANAGEMENT CERTIFICATION
Work History
Nanny March 2018- January 2020 Bissette Family Los Angeles, CA
Excelled at providing in-home care for children ranging from toddler to age 9.
Accommodated last-minute schedule changes and adhered to parent guidelines and cultural mores governing the care, safety, education and enrichment of their children.
Ensured client privacy in handling confidential family matters.
Praised for creating safe environments for children in alignment with parent goals and expectations.
Manager March 2016- February 2019 Wanderlust Creamery Los Angeles, CA
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license agreements, and top service standards.
Demonstrated continues knowledge of menu and service offering, including promotional products and flavors.
Trained incoming staff regarding restaurant’s practices, culture and procedures.
Produced documentation and reports regarding payroll actives.
Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
Key Holder April 2015- July 2016 Larchmont Juicery Los Angeles, CA
Ensured customer satisfaction by responding quickly to orders and entertainment requests.
Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Collected credit card and cash payments from customers and made proper change for cash transactions.
Trained incoming staff regarding practice, culture and procedures.
Restaurant Server July 2013- November 2016 Kabuki Japanese Restaurant Burbank, CA
Maintained complete knowledge of restaurant menu, including daily specials.
Prepared for large parties and reservations, anticipating planning and staffing needs.
Maintained an atmosphere of enthusiastic customer service.
Upheld standards of cleanliness, food handling and safety.
Education
High School Diploma 2013 John Marshall Senior High School Los Angeles, CA
JESSICA USI
3155 Glenmanor Place, Los Angeles, CA, 90039 | ------------ | ------------
Professional Summary Problem-solving professional trained in customer service methods and sales techniques. Adaptable and versatile, with willingness to learn new techniques and processes. Looking to bring further success as an energetic, friendly employee.
Skills
Quick Learner
Customer Service
People-oriented
Skilled Problem Solver
Excellent Work Ethic
-FOOD MANAGEMENT CERTIFICATION
Work History
Nanny March 2018- January 2020 Bissette Family Los Angeles, CA
Excelled at providing in-home care for children ranging from toddler to age 9.
Accommodated last-minute schedule changes and adhered to parent guidelines and cultural mores governing the care, safety, education and enrichment of their children.
Ensured client privacy in handling confidential family matters.
Praised for creating safe environments for children in alignment with parent goals and expectations.
Manager March 2016- February 2019 Wanderlust Creamery Los Angeles, CA
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license agreements, and top service standards.
Demonstrated continues knowledge of menu and service offering, including promotional products and flavors.
Trained incoming staff regarding restaurant’s practices, culture and procedures.
Produced documentation and reports regarding payroll actives.
Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
Key Holder April 2015- July 2016 Larchmont Juicery Los Angeles, CA
Ensured customer satisfaction by responding quickly to orders and entertainment requests.
Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Collected credit card and cash payments from customers and made proper change for cash transactions.
Trained incoming staff regarding practice, culture and procedures.
Restaurant Server July 2013- November 2016 Kabuki Japanese Restaurant Burbank, CA
Maintained complete knowledge of restaurant menu, including daily specials.
Prepared for large parties and reservations, anticipating planning and staffing needs.
Maintained an atmosphere of enthusiastic customer service.
Upheld standards of cleanliness, food handling and safety.
Education
High School Diploma 2013 John Marshall Senior High School Los Angeles, CA