Resume
Resume of
Zach Mills
1017 Flying M Court, Henderson, NV 89002
Phone: ------------ Email: ------------
Self motivating, “Go to Guy”, skilled public speaker, with a background in Communication Studies, hyper creative problem solver, with 7 years of retail experience selling, training, and leading, proven track record of doing what is right for customers and the company
Professional Experience
Customer Experience Leader
Banana Republic Grand Canal Shoppes, July 2018- Present
Leading Brand Ambassadors, driving sales & assisting where needed on the floor to facilitate a successful sales environment, coaching Brand Associates to perform better
Interviewing, Hiring, Onboarding, & overseeing from start to finish the entire training process for new Brand Associates.
Training experienced Brand Associates to facilitate the training of new hires, in Product Knowledge, Banana Republic Credit Card Policy and Procedures,& the various Apps used to create a seamless customer experience.
Performing closing and opening tasks; counting money, closing and opening registers & controller, door alarms, etc
Some visual merchandising, including installing window clings, and promotional signage
Performance Management of underperforming Brand Associates
Customer Experience Keyholder
Banana Republic Grand Canal Shoppes, June 2017-July 2018
Leading Brand Ambassadors, driving sales & assisting where needed on the floor to facilitate a successful sales environment, Coaching Brand Ambassadors to perform better
Creating competitions and rewards & recognition for Brand Ambassadors, motivating them to drive sales & propagate employee happiness
Performing closing and opening tasks; counting money, closing and opening registers & controller, door alarms, etc.
Some visual merchandising, including installing window clings, and promotional signage
Scheduling and zoning a team of 20+ to ensure success
Training new Brand Ambassadors in Product Knowledge, facilitating Fit Sessions, & standards training.
Mentoring seasoned Brand Ambassadors, & facilitating their learning and advancement.
Acting Customer Experience Leader
Banana Republic Scottsdale Fashion Square, Chandler Fashion Center, November 2014-June 2015
Leading Brand Ambassadors, driving sales and assisting where needed on the floor to facilitate a successful sales environment
Creating competitions and rewards for Brand Ambassadors, motivating them to drive sales and propagate employee happiness
Coaching Brand Ambassadors to perform better
Performing closing and opening tasks; counting money, closing and opening registers and controller, door alarms, etc.
Brand Associate
Banana Republic Scottsdale Fashion Square, & Grand Canal Shoppes, March 2012-June 2017
Technology Specialist; training employees on updates with technology, troubleshooting, updating technology
Store Non-Apparel Merchandiser; merchandising and maintaining purses, shoes, scarves, hats on the floor, and organizing backstock
Merchandising assistant; doing standards, roll out, and merchandising tasks for the Merchandising Manager
Social Media Specialist, updating instagram with posts about product with images of outfits styled by myself
Cash Wrap Specialist with manager override privileges
Adept Salesperson, with track record of achieving sales and credit card goals
Media Specialist and Lab Assistant
School of International Letters and Cultures Learning Support Services (SILC LSS) Arizona State University, August 2007-December 2011
Editing videos and audio tracks for use by Professors in SILC using various editing software (including Final Cut Pro)
Burning CDs for SILC students to use for language classes
Facilitating Professors and their classes in the Language Labs with technology
Maintaining and cleaning lab AV equipment
Assistant Speech Coach
Brophy College Prep Speech and Debate Team, Phoenix, August 2008-2009.
Helping to devise and edit scripts, both original and published for performance in High School Speech competitions
Coaching the performance of the speeches
Judging and ranking students in Speech competitions
Awards/Affiliations/Special Projects
Award winning Performer for ASU Competitive Speech Team
Volunteer Coach for ASU Competitive Speech Team
Featured Performer for Encyclopedia Show Tempe
Stylist for “cultivate” a music video for Anonymous Vox
Education
Attended Arizona State University from August 2007- December 2011, majoring in German, and Communication Performance Studies
Graduated from the Las Vegas Academy the Arts in 2007, majoring in Visual Design, Broadcast Journalism, and Theater
Resume of
Zach Mills
1017 Flying M Court, Henderson, NV 89002
Phone: ------------ Email: ------------
Self motivating, “Go to Guy”, skilled public speaker, with a background in Communication Studies, hyper creative problem solver, with 7 years of retail experience selling, training, and leading, proven track record of doing what is right for customers and the company
Professional Experience
Customer Experience Leader
Banana Republic Grand Canal Shoppes, July 2018- Present
Leading Brand Ambassadors, driving sales & assisting where needed on the floor to facilitate a successful sales environment, coaching Brand Associates to perform better
Interviewing, Hiring, Onboarding, & overseeing from start to finish the entire training process for new Brand Associates.
Training experienced Brand Associates to facilitate the training of new hires, in Product Knowledge, Banana Republic Credit Card Policy and Procedures,& the various Apps used to create a seamless customer experience.
Performing closing and opening tasks; counting money, closing and opening registers & controller, door alarms, etc
Some visual merchandising, including installing window clings, and promotional signage
Performance Management of underperforming Brand Associates
Customer Experience Keyholder
Banana Republic Grand Canal Shoppes, June 2017-July 2018
Leading Brand Ambassadors, driving sales & assisting where needed on the floor to facilitate a successful sales environment, Coaching Brand Ambassadors to perform better
Creating competitions and rewards & recognition for Brand Ambassadors, motivating them to drive sales & propagate employee happiness
Performing closing and opening tasks; counting money, closing and opening registers & controller, door alarms, etc.
Some visual merchandising, including installing window clings, and promotional signage
Scheduling and zoning a team of 20+ to ensure success
Training new Brand Ambassadors in Product Knowledge, facilitating Fit Sessions, & standards training.
Mentoring seasoned Brand Ambassadors, & facilitating their learning and advancement.
Acting Customer Experience Leader
Banana Republic Scottsdale Fashion Square, Chandler Fashion Center, November 2014-June 2015
Leading Brand Ambassadors, driving sales and assisting where needed on the floor to facilitate a successful sales environment
Creating competitions and rewards for Brand Ambassadors, motivating them to drive sales and propagate employee happiness
Coaching Brand Ambassadors to perform better
Performing closing and opening tasks; counting money, closing and opening registers and controller, door alarms, etc.
Brand Associate
Banana Republic Scottsdale Fashion Square, & Grand Canal Shoppes, March 2012-June 2017
Technology Specialist; training employees on updates with technology, troubleshooting, updating technology
Store Non-Apparel Merchandiser; merchandising and maintaining purses, shoes, scarves, hats on the floor, and organizing backstock
Merchandising assistant; doing standards, roll out, and merchandising tasks for the Merchandising Manager
Social Media Specialist, updating instagram with posts about product with images of outfits styled by myself
Cash Wrap Specialist with manager override privileges
Adept Salesperson, with track record of achieving sales and credit card goals
Media Specialist and Lab Assistant
School of International Letters and Cultures Learning Support Services (SILC LSS) Arizona State University, August 2007-December 2011
Editing videos and audio tracks for use by Professors in SILC using various editing software (including Final Cut Pro)
Burning CDs for SILC students to use for language classes
Facilitating Professors and their classes in the Language Labs with technology
Maintaining and cleaning lab AV equipment
Assistant Speech Coach
Brophy College Prep Speech and Debate Team, Phoenix, August 2008-2009.
Helping to devise and edit scripts, both original and published for performance in High School Speech competitions
Coaching the performance of the speeches
Judging and ranking students in Speech competitions
Awards/Affiliations/Special Projects
Award winning Performer for ASU Competitive Speech Team
Volunteer Coach for ASU Competitive Speech Team
Featured Performer for Encyclopedia Show Tempe
Stylist for “cultivate” a music video for Anonymous Vox
Education
Attended Arizona State University from August 2007- December 2011, majoring in German, and Communication Performance Studies
Graduated from the Las Vegas Academy the Arts in 2007, majoring in Visual Design, Broadcast Journalism, and Theater