Resume
NDIEME HANE
200 East Mosholu pkwy south, Bronx, New York 10458 • ------------
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EDUCATION
METROPOLITAN COLLEGE OF NEW YORK– New York, NY
MPA Emergency & Disaster Management Expected Graduation Date (12/2019)
MERCY COLLEGE – Dobbs Ferry, NY
Behavioral Science & Health Service Management (9/2012 to 5/2015)
PROFESSIONAL EXPERIENCE.
Brightpoint Health- Bronx, NY
Care Manager (6/2018- Present)
Works directly with patients and health professionals to ensure patients receive optimal care.
Refer and connect patients to available services within the community
Complete Hospitalizations visits and participate with discharge planning
Assess patients to better understand patient’s needs.
Harlem United – New York, NY
Care Navigator (4/2017- 06/2018)
Engage and build professional relationship with clients and family members.
Provide client support on navigating the health system.
Schedule patient appointments pertaining to depending on needs.
Gather necessary information for patient’s initial assessments
Regency Extended Care Center- Yonkers, NY
Unit Clerk (1/2017- 4/2017)
Center of communication in the nurse’s station. Perform clerical and receptionist duties.
Maintain and process patients requests to appropriate personnel.
Effectively communicate and relaying all information to all patients, families, staff and physicians.
Contact Insurance offices to ensure patients coverage.
Contact and make medical appointments and transportation arrangements to and from appointments.
WALGREENS – New York, NY
Assistant Manager (9/2014 to 6/2015)
WALGREENS – New York, NY
Community Health Management Intern (6/2014 to 8/2014)
Performed key leadership duties to effectively manage and coordinate operations in a fast-paced community health care environment. Worked closely with facility and pharmacy managers to implement process improvements and streamline workflows.
Successfully led and motivated staff to enhance customer service and productivity levels.
Spearheaded complex pharmacy projects, including Medicaid and Medicare Part D processes to ensure accuracy, efficiency and quality assurance.
CERTIFICATIONS
• CPR/AED, STANDARD FIRST AID, AND BLOOD BORNE PATHOGENS (BLS)
• MENTAL HEALTH FIRST AID
FEMA Courses
IS 200 ICS for Single Resources and Initial Action Incident, IS 235 Emergency Planning, IS 660 Public Private Partnership, IS 547 Introduction to Continuity of Operations, IS 120 Introduction to Exercise, IS 922 Application of GIS for Emergency Management, IS 042 Social Media in Emergency Management, IS 21.18 Civil Rights and FEMA Disaster Assistance, IS 240 Leadership and Influence, IS 20.18 Diversity Awareness Course 2018, IS 393.b Introduction to Hazzard Mitigation.
NDIEME HANE
200 East Mosholu pkwy south, Bronx, New York 10458 • ------------
------------
EDUCATION
METROPOLITAN COLLEGE OF NEW YORK– New York, NY
MPA Emergency & Disaster Management Expected Graduation Date (12/2019)
MERCY COLLEGE – Dobbs Ferry, NY
Behavioral Science & Health Service Management (9/2012 to 5/2015)
PROFESSIONAL EXPERIENCE.
Brightpoint Health- Bronx, NY
Care Manager (6/2018- Present)
Works directly with patients and health professionals to ensure patients receive optimal care.
Refer and connect patients to available services within the community
Complete Hospitalizations visits and participate with discharge planning
Assess patients to better understand patient’s needs.
Harlem United – New York, NY
Care Navigator (4/2017- 06/2018)
Engage and build professional relationship with clients and family members.
Provide client support on navigating the health system.
Schedule patient appointments pertaining to depending on needs.
Gather necessary information for patient’s initial assessments
Regency Extended Care Center- Yonkers, NY
Unit Clerk (1/2017- 4/2017)
Center of communication in the nurse’s station. Perform clerical and receptionist duties.
Maintain and process patients requests to appropriate personnel.
Effectively communicate and relaying all information to all patients, families, staff and physicians.
Contact Insurance offices to ensure patients coverage.
Contact and make medical appointments and transportation arrangements to and from appointments.
WALGREENS – New York, NY
Assistant Manager (9/2014 to 6/2015)
WALGREENS – New York, NY
Community Health Management Intern (6/2014 to 8/2014)
Performed key leadership duties to effectively manage and coordinate operations in a fast-paced community health care environment. Worked closely with facility and pharmacy managers to implement process improvements and streamline workflows.
Successfully led and motivated staff to enhance customer service and productivity levels.
Spearheaded complex pharmacy projects, including Medicaid and Medicare Part D processes to ensure accuracy, efficiency and quality assurance.
CERTIFICATIONS
• CPR/AED, STANDARD FIRST AID, AND BLOOD BORNE PATHOGENS (BLS)
• MENTAL HEALTH FIRST AID
FEMA Courses
IS 200 ICS for Single Resources and Initial Action Incident, IS 235 Emergency Planning, IS 660 Public Private Partnership, IS 547 Introduction to Continuity of Operations, IS 120 Introduction to Exercise, IS 922 Application of GIS for Emergency Management, IS 042 Social Media in Emergency Management, IS 21.18 Civil Rights and FEMA Disaster Assistance, IS 240 Leadership and Influence, IS 20.18 Diversity Awareness Course 2018, IS 393.b Introduction to Hazzard Mitigation.