Resume
LEXI MONROE
Customer service support & care
Albuquerque, NM 87109
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Meticulously dependable & detail-oriented customer service representative. Works well under pressure. Organized, focused & successful at meeting deadlines. Excellent communication & interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Consistent commitment to exceeding customer expectations that has resulted in improved business-client relationships.
Exceptional ability to handle high volume calls, negotiation & conflict resolution skills to handle complaints in a courteous professional manner
Customer Service Representative
Lowe's - Albuquerque, NM September 2019 to November 2019
WORK EXPERIENCE
• Answer incoming calls. Resolve customer complaints.
• Resolve customer complaints.
• Sell products & place customer orders in the computer system.
• Identify & escalate issues to supervisors.
• Provide product & service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software. • Process orders, forms, & application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
Stylist Assistant
TAMMY'S EDGE Salon - Albuquerque, NM February 2017 to October 2019
• Consulting with clients on stylistic options for their hair.
• Listening to client needs to determine their preferences.
• Describing different hair care products & their benefits.
• Shampooing, cutting, coloring & highlighting hair.
• Offering texturizing treatments either perms, protein treatments, & Straightening ethnic hair. • Performing scalp treatments & Massage.
• Acting as salespersons to sell clients hair care retail products.
• Building a personal relationship with clients to ensure return visits.
• Adhering to salon safety & cleanliness standards.
• Managing bookings & welcoming clients into the store.
• Keeping updated on hairstyle trends and styling methods.
• Ordering Products, Stocking products & supplies, Setting up & organizing displays.
• Cleaning supplies, Disinfecting, sanitizing & sterilizing tools & stations per client.
• Offering beverages & catering to guests wants & needs as well as entertaining & engaging in conversations as well as educating client on their hair & demoing the style for at home results.
• High school graduation or GED completion.
• Licensing from a cosmetology school.
• Previous experience as a Hair Stylist or colorist.
• A wide pallet of styling, cutting, & coloring techniques.
• Proficiency with hot irons, curlers, straighteners, other tools, & blow-dryers.
• Advertising, rebooking clients, promoting myself scheduling new clients, as well as walk in clients.
• Excellent interpersonal skills.
• Great verbal communication.
• Physical stamina.
• Creative mindset & a good eye for design.
Customer Service Representative
Circle K - Albuquerque, NM July 2019 to September 2019
• Greeting customers
• Servicing customers
• Promoted item sales to customers
• Answered questions guest asked
• Unloaded and stocked items on sales floor and back room • Processed cash and credit card transactions
• Did all end of day sales reports Open and closing store.
• Made Food items coffee, hot dogs, burritios, Doughnuts.
• Alcohol Certified.
• Back room inventory
• Loss Prevention
• Builiding rapport
• Cleaning
• record keeping
• safety and emergency situations
• grave shift
Caregiver/Personal Assistant
AtHome - Albuquerque, NM March 2014 to August 2019
• Basic food preparation: preparing meals, shopping, housekeeping, laundry, & other errands.
• Assisting with personal care: bathing & grooming, dressing, toileting, & exercise.
• General health care: Overseeing medication and prescriptions usage, appointment reminders & administering medicine. • Providing constant companionship and general supervision
• Personal supervision: being a stable companion & supporter in all matters personal, health-related & emotional.
• Care for the elderly: orienting or grounding someone with Dementia, relaying information from a doctor to other family members.
• Home organization: Processing medical & legal records of client.
• Health monitoring: following a care plan & noticing any changes in the individual’s health, recording & reporting any differences immediately.
• Transportation assistance: Arranging transportation for doctor appointments.
• End of life plan: knowing what the person wants or needs Incase of medical procedure or an event where the person does not make it & handling that information & giving that information to other specialists or family members.
Call Center Agent
Alorica - Albuquerque, NM November 2018 to July 2019
• Answer incoming calls. Resolve customer complaints.
• Resolve customer complaints.
• Sell products & place customer orders in the computer system.
• Identify & escalate issues to supervisors.
• Provide product & service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, & application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Upsell products & services by offering alliances.
• Complete call logs and reports.
• Other duties as assigned.
• Proficient in relevant computer applications.
• 1-3 years of experience in a call center environment.
• Knowledge of customer service practices & principles.
• Excellent data entry & typing skills toggling on two screens & multiple applications as well as handling of hard phone. • Superior listening, verbal, & written communication skills.
• Ability to handle stressful situation appropriately.
Student Hair Stylist • Hair Stylist
Central New Mexico Community College
January 2016 to April 2018
• High knowledge of all relevant OSHA rules & government regulations.
• Kept work station and styling equipment clean & sanitized at all times.
• Recommended specific hair treatments services & products to clients on a regular basis.
• Artistic & Creative.
• Can prep clients, can style clients, can keep in contact with clients, do promotions, make my own advertisements, book clients,
• Very good at personal & interpersonal communication, love to make people happy, very attention detail oriented.
• I also learn fast & like to get right into training learning new things then just getting into the zone coming in & doing my job without being told I always look for things to do.
• I also love a busy work place
• I don't break under stress or pressure I enjoy it.
Background Actress • Background Acting
Albuquerque Studios - Albuquerque, NM January 2016 to July 2017
• Attend auditions & casting calls in order to audition for roles.
• Collaborate with other actors as part of an ensemble.
• Perform humorous and serious interpretations of emotions, actions, and situations, using body movements, facial expressions, & gestures.
• Portray & interpret roles, using speech, gestures, & body movements in order to entertain, inform, or instruct radio, film, television, or live audiences.
• Study & rehearse roles from scripts in order to interpret, learn & memorize lines, stunts, & cues as directed.
• Work closely with directors, other actors, & playwrights to find the interpretation most suited to the role.
• Perform original & stock tricks of illusion to entertain & mystify audiences, occasionally including audience members as participants.
• Work with other crewmembers responsible for lighting, costumes, makeup, & props.
• Prepare & perform action stunts for motion picture, television, or stage productions.
A Background Actor is someone who performs in a nonspeaking role, usually in the background. Background Actors help make movies, TV shows, and other productions look & feel more authentic. After all, hospitals, concerts, and city streets would just look like movie sets without Background Actors to give them life. Basically show up to set get signed in fill out an I-9 form sit in holding till told what to do where to go.
EDUCATION
Associate in Cosmetology
Central New Mexico Community College South Valley - Albuquerque, NM August 2018 to August 2018
Certificate in Health
Central New Mexico Community College - Albuquerque, NM August 2016 to February 2017
Associate in Business in information technology
Central New Mexico Community College - Albuquerque, NM April 2013 to August 2016
SKILLS
• Understanding (10+ years)
• Clear and Effective Communication (9 years)
• Adaptability (8 years)
• Assertiveness (8 years)
• Confidence (10+ years)
• Attentiveness (10+ years)
• Conflict resolution / Excellent Problem Solving Skills (10+ years) • Creativity (10+ years)
• Dependability (8 years)
• Quick Decisions making skills (4 years)
• Empathy (10+ years)
• Friendliness (10+ years)
• Knowletable on products and sefirmmmmm guy bu (7 years)
• Open-mindedness (7 years)
• Attention to detail (8 years)
• Quick thinking / Adaptability (5 years)
• Ability to Work As Part of a Team (10+ years)
• Organizational Skills / management (10+ years)
• Attention to Detail / Detail Oriented (8 years)
• The Ability to Show Resilience (4 years)
• Ability to Learn New Software and Hardware (7 years)
• Assess Customer Wants complaints or Needs (10+ years)
• Reading physical and emotional cues (5 years)
• Responsiveness (6 years)
• Patients (10+ years)
• Solid Active Listening Skills (10+ years)
• Technical knowledge (9 years)
• Interpersonal communication (4 years)
• Building rapport (6 years)
• De Escalation (6 years)
• Deep Knowledge of a Company's Products or Services (10+ years)
• Time Management (10+ years)
• Owning responsibility (3 years)
• Explaining Technical Information Clearly (9 years)
• Troubleshooting (10+ years)
• Redirecting Problems or wrong department calls to Appropriate Resources (5 years) • Typing skills (10+ years)
• Web Application knowledge (8 years)
• Meeting deadlines (7 years)
• Writing Clear and Concise Emails, Memos, and Reports (4 years)
• Flexibility (10+ years)
• Stress management (1 year)
• Maintain Composure at work and on calls (4 years)
• Maintaining customers expectations. Going above and beyond. (10+ years)
• Soliciting Customer Feedback to Improve Service (Less than 1 year)
• Accuracy (6 years)
• Phone Etiquette (4 years)
• Reliability (10+ years)
• Working Independently (5 years)
• Determine persuasive selling (Less than 1 year)
• Microsoft Office (7 years)
• Microsoft Word (7 years)
• Microsoft Powerpoint (7 years)
• Microsoft Outlook (7 years)
• Excel (7 years)
• Chrome (5 years)
• Skype (5 years)
• SharePoint (2 years)
• Matrix (2 years)
• Avaya (2 years)
• Kronos (Less than 1 year)
• Verient (1 year)
• Info center (3 years)
• Help Desk (1 year)
• Analytics (3 years)
• Click to chat (2 years)
• Help Desk (3 years)
• PBX (4 years)
• Colorist
• Cosmetology
• Hairdresser
• Hairstylist LINKS ------------/lexina.pandora ------------/
lexi_christine_volak_monroe ASSESSMENTS Customer Focus & Orientation
• Proficient July 2019 Responding to customer situations with sensitivity. Full results: https://
------------/share_assignment/shp5mnxekyu0t01i Management & Leadership Skills:
Impact & Influence
• Familiar July 2019 Adapting leadership style to accomplish goals using rational or emotional appeal. Full
results: ------------/share_assignment/1vta-qe1uff-n6f8 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
LEXI MONROE
Customer service support & care
Albuquerque, NM 87109
------------
------------
Meticulously dependable & detail-oriented customer service representative. Works well under pressure. Organized, focused & successful at meeting deadlines. Excellent communication & interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Consistent commitment to exceeding customer expectations that has resulted in improved business-client relationships.
Exceptional ability to handle high volume calls, negotiation & conflict resolution skills to handle complaints in a courteous professional manner
Customer Service Representative
Lowe's - Albuquerque, NM September 2019 to November 2019
WORK EXPERIENCE
• Answer incoming calls. Resolve customer complaints.
• Resolve customer complaints.
• Sell products & place customer orders in the computer system.
• Identify & escalate issues to supervisors.
• Provide product & service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software. • Process orders, forms, & application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
Stylist Assistant
TAMMY'S EDGE Salon - Albuquerque, NM February 2017 to October 2019
• Consulting with clients on stylistic options for their hair.
• Listening to client needs to determine their preferences.
• Describing different hair care products & their benefits.
• Shampooing, cutting, coloring & highlighting hair.
• Offering texturizing treatments either perms, protein treatments, & Straightening ethnic hair. • Performing scalp treatments & Massage.
• Acting as salespersons to sell clients hair care retail products.
• Building a personal relationship with clients to ensure return visits.
• Adhering to salon safety & cleanliness standards.
• Managing bookings & welcoming clients into the store.
• Keeping updated on hairstyle trends and styling methods.
• Ordering Products, Stocking products & supplies, Setting up & organizing displays.
• Cleaning supplies, Disinfecting, sanitizing & sterilizing tools & stations per client.
• Offering beverages & catering to guests wants & needs as well as entertaining & engaging in conversations as well as educating client on their hair & demoing the style for at home results.
• High school graduation or GED completion.
• Licensing from a cosmetology school.
• Previous experience as a Hair Stylist or colorist.
• A wide pallet of styling, cutting, & coloring techniques.
• Proficiency with hot irons, curlers, straighteners, other tools, & blow-dryers.
• Advertising, rebooking clients, promoting myself scheduling new clients, as well as walk in clients.
• Excellent interpersonal skills.
• Great verbal communication.
• Physical stamina.
• Creative mindset & a good eye for design.
Customer Service Representative
Circle K - Albuquerque, NM July 2019 to September 2019
• Greeting customers
• Servicing customers
• Promoted item sales to customers
• Answered questions guest asked
• Unloaded and stocked items on sales floor and back room • Processed cash and credit card transactions
• Did all end of day sales reports Open and closing store.
• Made Food items coffee, hot dogs, burritios, Doughnuts.
• Alcohol Certified.
• Back room inventory
• Loss Prevention
• Builiding rapport
• Cleaning
• record keeping
• safety and emergency situations
• grave shift
Caregiver/Personal Assistant
AtHome - Albuquerque, NM March 2014 to August 2019
• Basic food preparation: preparing meals, shopping, housekeeping, laundry, & other errands.
• Assisting with personal care: bathing & grooming, dressing, toileting, & exercise.
• General health care: Overseeing medication and prescriptions usage, appointment reminders & administering medicine. • Providing constant companionship and general supervision
• Personal supervision: being a stable companion & supporter in all matters personal, health-related & emotional.
• Care for the elderly: orienting or grounding someone with Dementia, relaying information from a doctor to other family members.
• Home organization: Processing medical & legal records of client.
• Health monitoring: following a care plan & noticing any changes in the individual’s health, recording & reporting any differences immediately.
• Transportation assistance: Arranging transportation for doctor appointments.
• End of life plan: knowing what the person wants or needs Incase of medical procedure or an event where the person does not make it & handling that information & giving that information to other specialists or family members.
Call Center Agent
Alorica - Albuquerque, NM November 2018 to July 2019
• Answer incoming calls. Resolve customer complaints.
• Resolve customer complaints.
• Sell products & place customer orders in the computer system.
• Identify & escalate issues to supervisors.
• Provide product & service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, & application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Upsell products & services by offering alliances.
• Complete call logs and reports.
• Other duties as assigned.
• Proficient in relevant computer applications.
• 1-3 years of experience in a call center environment.
• Knowledge of customer service practices & principles.
• Excellent data entry & typing skills toggling on two screens & multiple applications as well as handling of hard phone. • Superior listening, verbal, & written communication skills.
• Ability to handle stressful situation appropriately.
Student Hair Stylist • Hair Stylist
Central New Mexico Community College
January 2016 to April 2018
• High knowledge of all relevant OSHA rules & government regulations.
• Kept work station and styling equipment clean & sanitized at all times.
• Recommended specific hair treatments services & products to clients on a regular basis.
• Artistic & Creative.
• Can prep clients, can style clients, can keep in contact with clients, do promotions, make my own advertisements, book clients,
• Very good at personal & interpersonal communication, love to make people happy, very attention detail oriented.
• I also learn fast & like to get right into training learning new things then just getting into the zone coming in & doing my job without being told I always look for things to do.
• I also love a busy work place
• I don't break under stress or pressure I enjoy it.
Background Actress • Background Acting
Albuquerque Studios - Albuquerque, NM January 2016 to July 2017
• Attend auditions & casting calls in order to audition for roles.
• Collaborate with other actors as part of an ensemble.
• Perform humorous and serious interpretations of emotions, actions, and situations, using body movements, facial expressions, & gestures.
• Portray & interpret roles, using speech, gestures, & body movements in order to entertain, inform, or instruct radio, film, television, or live audiences.
• Study & rehearse roles from scripts in order to interpret, learn & memorize lines, stunts, & cues as directed.
• Work closely with directors, other actors, & playwrights to find the interpretation most suited to the role.
• Perform original & stock tricks of illusion to entertain & mystify audiences, occasionally including audience members as participants.
• Work with other crewmembers responsible for lighting, costumes, makeup, & props.
• Prepare & perform action stunts for motion picture, television, or stage productions.
A Background Actor is someone who performs in a nonspeaking role, usually in the background. Background Actors help make movies, TV shows, and other productions look & feel more authentic. After all, hospitals, concerts, and city streets would just look like movie sets without Background Actors to give them life. Basically show up to set get signed in fill out an I-9 form sit in holding till told what to do where to go.
EDUCATION
Associate in Cosmetology
Central New Mexico Community College South Valley - Albuquerque, NM August 2018 to August 2018
Certificate in Health
Central New Mexico Community College - Albuquerque, NM August 2016 to February 2017
Associate in Business in information technology
Central New Mexico Community College - Albuquerque, NM April 2013 to August 2016
SKILLS
• Understanding (10+ years)
• Clear and Effective Communication (9 years)
• Adaptability (8 years)
• Assertiveness (8 years)
• Confidence (10+ years)
• Attentiveness (10+ years)
• Conflict resolution / Excellent Problem Solving Skills (10+ years) • Creativity (10+ years)
• Dependability (8 years)
• Quick Decisions making skills (4 years)
• Empathy (10+ years)
• Friendliness (10+ years)
• Knowletable on products and sefirmmmmm guy bu (7 years)
• Open-mindedness (7 years)
• Attention to detail (8 years)
• Quick thinking / Adaptability (5 years)
• Ability to Work As Part of a Team (10+ years)
• Organizational Skills / management (10+ years)
• Attention to Detail / Detail Oriented (8 years)
• The Ability to Show Resilience (4 years)
• Ability to Learn New Software and Hardware (7 years)
• Assess Customer Wants complaints or Needs (10+ years)
• Reading physical and emotional cues (5 years)
• Responsiveness (6 years)
• Patients (10+ years)
• Solid Active Listening Skills (10+ years)
• Technical knowledge (9 years)
• Interpersonal communication (4 years)
• Building rapport (6 years)
• De Escalation (6 years)
• Deep Knowledge of a Company's Products or Services (10+ years)
• Time Management (10+ years)
• Owning responsibility (3 years)
• Explaining Technical Information Clearly (9 years)
• Troubleshooting (10+ years)
• Redirecting Problems or wrong department calls to Appropriate Resources (5 years) • Typing skills (10+ years)
• Web Application knowledge (8 years)
• Meeting deadlines (7 years)
• Writing Clear and Concise Emails, Memos, and Reports (4 years)
• Flexibility (10+ years)
• Stress management (1 year)
• Maintain Composure at work and on calls (4 years)
• Maintaining customers expectations. Going above and beyond. (10+ years)
• Soliciting Customer Feedback to Improve Service (Less than 1 year)
• Accuracy (6 years)
• Phone Etiquette (4 years)
• Reliability (10+ years)
• Working Independently (5 years)
• Determine persuasive selling (Less than 1 year)
• Microsoft Office (7 years)
• Microsoft Word (7 years)
• Microsoft Powerpoint (7 years)
• Microsoft Outlook (7 years)
• Excel (7 years)
• Chrome (5 years)
• Skype (5 years)
• SharePoint (2 years)
• Matrix (2 years)
• Avaya (2 years)
• Kronos (Less than 1 year)
• Verient (1 year)
• Info center (3 years)
• Help Desk (1 year)
• Analytics (3 years)
• Click to chat (2 years)
• Help Desk (3 years)
• PBX (4 years)
• Colorist
• Cosmetology
• Hairdresser
• Hairstylist LINKS ------------/lexina.pandora ------------/
lexi_christine_volak_monroe ASSESSMENTS Customer Focus & Orientation
• Proficient July 2019 Responding to customer situations with sensitivity. Full results: https://
------------/share_assignment/shp5mnxekyu0t01i Management & Leadership Skills:
Impact & Influence
• Familiar July 2019 Adapting leadership style to accomplish goals using rational or emotional appeal. Full
results: ------------/share_assignment/1vta-qe1uff-n6f8 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support