Resume
D'Juan Poe
Operations Administrator
Decatur, GA 30032
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Work Experience
Port Terminal Operations Administrator
Hapag-Lloyd - Peachtree Corners, GA
May 2019 to Present
• Validate purchase orders created by other employees to ensure accuracy
• Create purchase orders as invoices are received from vendors
• Communicate with vendors whenever an issue or error occur
• Track operations of vessels in transit and validate number of containers aboard
• Dispute any charges that are not valid or that may have been a mistake
Superintendent
MBEC Atlanta Inc - Atlanta, GA
January 2019 to October 2019
• Managing construction project while remaining within budget
• Performing preconstruction audit
• Assuring safety and quality policies at all times
• Scheduling adequate manpower throughout construction project
• Negotiating vendor contracts for future projects
• Maintaining reports and data entry as construction moves forward
• Ability to analyze and understand blueprints
Brand Ambassador
HomeAdvisor - Work at Home
January 2018 to December 2018
-Greet customers ready and willing to assist their every need
-Schedule appointments for customers and contractors
-Ensure that I meet all sales metrics
-Answer any and all questions regarding customer complaints and concerns
-Attempt to make a cross sell on every call
-Leave customers completely satisfied
Technical Advisor
Apple
April 2017 to December 2017
-Greet customers with a "hear to help" mentality
-Assist customers with technical issues with IOS devices
-Schedule appointments within Apple Genius Bar
-Ensure an high rate of great customer service
-Work with customer until issue is resolved
Concierge
Hampton Inn
January 2016 to April 2017
• Greet guests as the enter/exit the building
• Checking in/checking out guests
• Spend a lot of time explaining things over the phone for guests and booking reservations
• Resolve any issues amongst guests present at the hotel
• Handling cash/making deposits
Night Auditor/Gallery Host
Hyatt of Auburn Hills - Auburn Hills, MI
May 2015 to December 2015
• Count cash drawer and review all transactions daily to ensure accuracy
• Depositing cash into safe
• Performing audit and rolling the day over for the hotel
• Checking in/checking out guests
• Spend a lot of time explaining things over the phone for guests and booking reservations
• Cooking/cleaning
Service Agent
Enterprise Rent-a-Car - Albany, GA
October 2012 to May 2015
• Detail cars for customers
• Pick up/drop off customers without access to transportation
• Drive cars to get serviced when needed
• Deposit cash (banking)
• Track inventory
Cashier/Bagger
Harveys Supermarket - Albany, GA
August 2011 to April 2015
• Provided excellent customer service
• Priced grocery items
• Balanced till accurately at the end of the shift
• Bagged groceries and loading them into customer's vehicles
• Retrieved karts in a timely manner to present a clean/tidy parking lot
Human Resources' Office Secretary
Albany State University - Albany, GA
October 2009 to May 2013
• Managed Microsoft applications to organize documents and employee information
• Answered multi-telephone lines to assist employees and students
• Filed paperwork in a timely manner
• Secured important information regarding the students and staff
• Directed individuals to the proper departments when necessary
Cook
Lil Caesars - Rochester, MI
December 2008 to July 2009
• Handled pizza dough with patience and delicacy
• Sanitized and cleaned cookware
• Made sure the pizza was always "hot-n-ready"
• Tracked inventory
Cashier/Cook
McDonalds - Waterford, MI
June 2006 to October 2008
• Greeted customers
• Prepared food orders
• Washed dishes
• Kept front area clean and sanitized
• Took out trash
• Balanced till at the end of shift
Cashier/Cook
Wendy's - Waterford, MI
August 2005 to June 2006
• Greeted customers
• Prepared food orders
• Tracked inventory
• Balanced till at the end of shift
Education
Master's of Public Administration in Human Resources in Public
Administration
Albany State University - Albany, GA
January 2016 to December 2018
Bachelor of Science in Accounting in Accounting
Albany State University - Albany, GA
2015
High school diploma
Pontiac Northern High School - Pontiac, MI
2009
Skills
• customer service (4 years)
• RECEPTIONIST (4 years)
• RETAIL SALES (4 years)
D'Juan Poe
Operations Administrator
Decatur, GA 30032
------------
------------
Work Experience
Port Terminal Operations Administrator
Hapag-Lloyd - Peachtree Corners, GA
May 2019 to Present
• Validate purchase orders created by other employees to ensure accuracy
• Create purchase orders as invoices are received from vendors
• Communicate with vendors whenever an issue or error occur
• Track operations of vessels in transit and validate number of containers aboard
• Dispute any charges that are not valid or that may have been a mistake
Superintendent
MBEC Atlanta Inc - Atlanta, GA
January 2019 to October 2019
• Managing construction project while remaining within budget
• Performing preconstruction audit
• Assuring safety and quality policies at all times
• Scheduling adequate manpower throughout construction project
• Negotiating vendor contracts for future projects
• Maintaining reports and data entry as construction moves forward
• Ability to analyze and understand blueprints
Brand Ambassador
HomeAdvisor - Work at Home
January 2018 to December 2018
-Greet customers ready and willing to assist their every need
-Schedule appointments for customers and contractors
-Ensure that I meet all sales metrics
-Answer any and all questions regarding customer complaints and concerns
-Attempt to make a cross sell on every call
-Leave customers completely satisfied
Technical Advisor
Apple
April 2017 to December 2017
-Greet customers with a "hear to help" mentality
-Assist customers with technical issues with IOS devices
-Schedule appointments within Apple Genius Bar
-Ensure an high rate of great customer service
-Work with customer until issue is resolved
Concierge
Hampton Inn
January 2016 to April 2017
• Greet guests as the enter/exit the building
• Checking in/checking out guests
• Spend a lot of time explaining things over the phone for guests and booking reservations
• Resolve any issues amongst guests present at the hotel
• Handling cash/making deposits
Night Auditor/Gallery Host
Hyatt of Auburn Hills - Auburn Hills, MI
May 2015 to December 2015
• Count cash drawer and review all transactions daily to ensure accuracy
• Depositing cash into safe
• Performing audit and rolling the day over for the hotel
• Checking in/checking out guests
• Spend a lot of time explaining things over the phone for guests and booking reservations
• Cooking/cleaning
Service Agent
Enterprise Rent-a-Car - Albany, GA
October 2012 to May 2015
• Detail cars for customers
• Pick up/drop off customers without access to transportation
• Drive cars to get serviced when needed
• Deposit cash (banking)
• Track inventory
Cashier/Bagger
Harveys Supermarket - Albany, GA
August 2011 to April 2015
• Provided excellent customer service
• Priced grocery items
• Balanced till accurately at the end of the shift
• Bagged groceries and loading them into customer's vehicles
• Retrieved karts in a timely manner to present a clean/tidy parking lot
Human Resources' Office Secretary
Albany State University - Albany, GA
October 2009 to May 2013
• Managed Microsoft applications to organize documents and employee information
• Answered multi-telephone lines to assist employees and students
• Filed paperwork in a timely manner
• Secured important information regarding the students and staff
• Directed individuals to the proper departments when necessary
Cook
Lil Caesars - Rochester, MI
December 2008 to July 2009
• Handled pizza dough with patience and delicacy
• Sanitized and cleaned cookware
• Made sure the pizza was always "hot-n-ready"
• Tracked inventory
Cashier/Cook
McDonalds - Waterford, MI
June 2006 to October 2008
• Greeted customers
• Prepared food orders
• Washed dishes
• Kept front area clean and sanitized
• Took out trash
• Balanced till at the end of shift
Cashier/Cook
Wendy's - Waterford, MI
August 2005 to June 2006
• Greeted customers
• Prepared food orders
• Tracked inventory
• Balanced till at the end of shift
Education
Master's of Public Administration in Human Resources in Public
Administration
Albany State University - Albany, GA
January 2016 to December 2018
Bachelor of Science in Accounting in Accounting
Albany State University - Albany, GA
2015
High school diploma
Pontiac Northern High School - Pontiac, MI
2009
Skills
• customer service (4 years)
• RECEPTIONIST (4 years)
• RETAIL SALES (4 years)