Resume
Bror Hanson
702 Pleasant St, Walla Walla, WA 99362
------------ - ------------
SKILLS and ABILITIES
Expert knowledge in providing top rated customer service.
Ability to communicate with diverse group of individuals.
Excellent telephone skills.
Maintaining a professional manner in all faucets of work and personal dealing.
Firm understanding of Microsoft Office Suite, various computer technologies, programs and operations.
WORK EXPERIENCE
Medical Systems Analyst
Jonathan M. Wainwright Memorial VA Medical Center - Walla Walla, WA June 2017 to Present
Performing various administrative duties between the clinics and pharmacies.
Knowledge of medical terminology and safety procedures
Relaying patient requests to the clinics and pharmacy, submitting refill requests, scheduling appointments, updating contact information
Recognized during performance reviews for professionalism and exceeding performance expectations.
Working in fast paced environment switching between queues as needed, keeping up to date with current procedures and training.
Wireless Consultant
GoWireless Verizon Premium Retailer - Walla Walla, WA May 2016 to June 2017
Working in a commission based setting; using excellent customer service skills to successfully sell cell phones, tech gadgets, and other related items
Working with a larger network of Verizon management, calling to headquarters to confirm orders, inquire about charges, and make necessary changes to individual cellphone plans.
Bank Teller
U.S. Bank - Milton-Freewater, OR August 2015 to March 2016
Handling of everyday deposits, withdrawals, cash advances, money orders, payments.
Responsibly accounting for large amounts of currency, processing multiple transactions, researching transactions for customers.
Referring appropriate products to fit individual customer needs.
Being efficient, precise and friendly under stressful periods of time.
Processing currency transaction reports daily.
Using Microsoft Office Suite, and other computer software.
Contractor, Customer Service Representative, Trainer
- Milton-Freewater, OR November 2007 to May 2015
Responsible for providing technical support, updating member information, product referrals, answering and transferring calls to appropriate departments, trouble shooting and problem solving.
Working as a team leader to train new employees and prepare them for work stations.
Coaching new employees in meeting job requirements and expectations.
Vast knowledge of computer software programming, typing and processing.
Processing credit card payments, explaining interest rates and annual fees, calculating payoff estimates for individual accounts.
Able to deal with customer issues in a pleasant manner.
Received numerous client expectation awards.
Frequently received outstanding customer service surveys.
Sales Associate/ Cashier
Best Buy - Union Gap, WA September 2004 to October 2005
Ability to understand the importance of sales and goals.
Successful sales to customers on a daily basis.
Maintained a high product referral acceptance rate, succeeded in selling in-store credit.
Ability to multi-task and handle large volumes of customers.
Technology knowledge, basic cash register knowledge, 10 key by touch, excellent phone etiquette.
Rental Agent
Avis Car Rental - Cheyenne, WY February 2004 to July 2004
Greeting customers, making and arranging reservations, handling of insurance claims, communicating with other branches.
Basic use of filing, faxing, computer usage, and data entry.
EDUCATION
Associates in Arts Walla Walla Community College January 2009 to June 2012
Moore Norman Technology Center March 2010
Bror Hanson
702 Pleasant St, Walla Walla, WA 99362
------------ - ------------
SKILLS and ABILITIES
Expert knowledge in providing top rated customer service.
Ability to communicate with diverse group of individuals.
Excellent telephone skills.
Maintaining a professional manner in all faucets of work and personal dealing.
Firm understanding of Microsoft Office Suite, various computer technologies, programs and operations.
WORK EXPERIENCE
Medical Systems Analyst
Jonathan M. Wainwright Memorial VA Medical Center - Walla Walla, WA June 2017 to Present
Performing various administrative duties between the clinics and pharmacies.
Knowledge of medical terminology and safety procedures
Relaying patient requests to the clinics and pharmacy, submitting refill requests, scheduling appointments, updating contact information
Recognized during performance reviews for professionalism and exceeding performance expectations.
Working in fast paced environment switching between queues as needed, keeping up to date with current procedures and training.
Wireless Consultant
GoWireless Verizon Premium Retailer - Walla Walla, WA May 2016 to June 2017
Working in a commission based setting; using excellent customer service skills to successfully sell cell phones, tech gadgets, and other related items
Working with a larger network of Verizon management, calling to headquarters to confirm orders, inquire about charges, and make necessary changes to individual cellphone plans.
Bank Teller
U.S. Bank - Milton-Freewater, OR August 2015 to March 2016
Handling of everyday deposits, withdrawals, cash advances, money orders, payments.
Responsibly accounting for large amounts of currency, processing multiple transactions, researching transactions for customers.
Referring appropriate products to fit individual customer needs.
Being efficient, precise and friendly under stressful periods of time.
Processing currency transaction reports daily.
Using Microsoft Office Suite, and other computer software.
Contractor, Customer Service Representative, Trainer
- Milton-Freewater, OR November 2007 to May 2015
Responsible for providing technical support, updating member information, product referrals, answering and transferring calls to appropriate departments, trouble shooting and problem solving.
Working as a team leader to train new employees and prepare them for work stations.
Coaching new employees in meeting job requirements and expectations.
Vast knowledge of computer software programming, typing and processing.
Processing credit card payments, explaining interest rates and annual fees, calculating payoff estimates for individual accounts.
Able to deal with customer issues in a pleasant manner.
Received numerous client expectation awards.
Frequently received outstanding customer service surveys.
Sales Associate/ Cashier
Best Buy - Union Gap, WA September 2004 to October 2005
Ability to understand the importance of sales and goals.
Successful sales to customers on a daily basis.
Maintained a high product referral acceptance rate, succeeded in selling in-store credit.
Ability to multi-task and handle large volumes of customers.
Technology knowledge, basic cash register knowledge, 10 key by touch, excellent phone etiquette.
Rental Agent
Avis Car Rental - Cheyenne, WY February 2004 to July 2004
Greeting customers, making and arranging reservations, handling of insurance claims, communicating with other branches.
Basic use of filing, faxing, computer usage, and data entry.
EDUCATION
Associates in Arts Walla Walla Community College January 2009 to June 2012
Moore Norman Technology Center March 2010