Resume
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Resume




• Motivated quick learning individual focused on fostering positive relationships with guests to promote customer satisfaction and loyalty.
• Efficient and well established in administrative environments that are fast paced.
• Always looking forward to new challenges and able to multi-task.
• Responsible and responsive with the ability to quickly adapt.
• An inspiring leader and a collaborator who motivates others and puts extra effort to accomplish goals.
Highlights

• Fluent in English, Russian, Ukrainian, Nepalese and Hindi.
• Experience providing exceptional customer service including VIP Guest in Fairmont Pacific Rim
• Comfortable in taking leadership roles.
• Excellent communication skills • Have successfully completed Serve It Right and Food Safe Courses
• Culturally diverse
• Google ad words certified
Experience

Sales Representative June 2019 to Aug 2019
-The Acquisition Group- Nanaimo, BC

Promote TELUS’s products and services by helping customers in the selection and coordination of the products and services to fit their specific needs. This was done by Interacting and engaging with customers, responding to their inquiries, and following-up on any issues to ensure long term satisfaction and loyalty.

Cabana Pool Bartender/Server May 2016 to Sep 2016
- Fairmont Pacific Rim - Vancouver, BC
Provided exceptional service to guest and VIP guests, assuring their satisfaction and generating higher revenue compared to previous year’s summer through upselling, taking proactive action and collaboration with the Cabana team.

Room Attendant Fairmont Chateau Whistler - Whistler, BC May 2015 to Sep 2015
- Fairmont Chateau Whistler - Whistler, BC

Responsible for keeping rooms to the high standards of Fairmont and providing service excellence. Collaborated diligently with the housekeeping team during peak season to complete goals, leading to satisfied guests.

Manager/Server/ Bartender/ Busser Oct 2014 to Apr 2016
- Vancouver Island University - Nanaimo, BC

Managed the VIU discovery fine dining room. Helped new students learn, grow and improve fine dining skills through leadership and teamwork. Budgeted, marketed, promoted the dining room - exceeding the targeted results.
Education

Bachelor of Hospitality Management
Vancouver Island University - Nanaimo, BC, Canada
September 2014 – February 2020

Focus on Leadership roles, Marketing, Consumer Behavior, Revenue Management, Beverage Theory, Accounting, Property management, Tourism, Lodging operations, Financial control etc.

Bachelor of Business Management
Ajman University of Science and Technology - Ajman, U.A. E
September 2013 - July 2014
Focus on Economics, Human Resources, Small Business Management etc.