Resume
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Resume

Fédia Jean-Claude
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Summary
Business analyst and marketing specialist looking to work in a positively challenging environment where I can contribute my research/analytical skills and creative outlook in developing corporate marketing plans and implementing strategies that effectively engage target markets and generate long-term growth.

Summary of Qualifications
? Experience in designing primary and secondary market research for data analysis, KPI measurement, and strategy implementation
? Experience in developing marketing plans/creative content for promotional and e-commerce purposes
? Supply chain or logistics planning
? Intermediary experience with Google Analytics
? Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, & Outlook) and G Suite
? Expertise in the following Excel functions: Formulas, PivotTable, Vlookup, and Conditional Formatting
? Fluency in English and French
? Ability to work in a fast-paced, cross-cultural environment and multitask
? Excellent record for meeting deadlines and exceeding expectations

Education
• Graduate Education: Methodist University, Fayetteville
Master of Business Administration (MBA) – Executive Management; GPA: 3.975
August 2017 - May 2019

• Undergraduate Education: Methodist University, Fayetteville Bachelor of Science - Majors: Business Administration & Marketing
Minor: Entrepreneurship; GPA: 3.96
August 2012 - May 2016

• High School: United World College (UWC) of the Atlantic, Wales, United Kingdom
International Baccalaureate
August 2010 - May 2012

Work Experience
Merchandise Coordinator March 2017 – July 2019 Churchill, Lumberton, NC
? Analyzed sales trends with senior managers to track fast-selling and underperforming items and to strategize adequately to meet sales quotas and forecast future stock needs.
? Developed new processes through CellSmart POS for data integrity and accuracy in determining each product’s life cycle, which resulted in a recorded 15% performance improvements.
? Controlled and strategically adjusted product prices based on sales level.
? Designed Facebook ads and applied Google Analytics in driving and monitoring online traffic.
? Nurtured effective business relationships with suppliers.
? Monitored contract fulfillment by suppliers and resolved discrepancies.

IT and HR Specialist August 2016 – January 2017
BNP Paribas, Jersey City NJ
? Conducted first-level interview of French-speaking job candidates.
? Coordinated onboarding and termination of staff.
? Fulfilled employees’ IT and telecommunication requests.
? Provided computer system maintenance and troubleshooting for thousands of employees vis-à-vis Microsoft Office, Outlook, Lotus Notes, Firefox, Chrome, and dozens of other software.
? Supported senior managers in the performance of daily operational functions.
? Acted as point of contact for BNP’s international and domestic divisions.

Administrative and Marketing Assistant October 2013 – May 2016
Methodist University Center for Community Engagement, Fayetteville NC
? Provided administrative support to the head of the Community Engagement Office.
? Led departmental projects and ascertained students’ eligibility for various academic clubs.
? Created content for social media accounts (Facebook and Instagram).
? Planned logistics for large-scale campus events for audience sizes of 350 and more.
? Created written content for digital and traditional promotional materials.
? Analyzed departmental documents for appropriate distribution and filing.
? Tracked program budgets and expenses for reconciliation purposes via Concur.

Phonathon Associate (Internship) Fall 2014; Spring 2015
Methodist University Office of Advancement, Fayetteville NC
? Developed the university’s relations with alumni, parents, and community members by publicizing university projects
? Solicited donations to fund students’ scholarships
? Created and processed reports detailing donations
? Entered details such as payments, account information and call logs into the computer system.
? Maintained an online database of alumni and current student profiles
Administrative Assistant (E-commerce Internship) Summer 2014
La Mode, Newark NJ
? Maintained merchandise UPCs for inventory control
? Managed orders and tracked order fulfillment
? Listed goods on e-commerce platforms such as Amazon, Ebay, and Zulily
? Handled returned merchandise and customer complaints
? Acted as liaison between Deals for Less and the United States Postal Service
Organizations
Delta Mu Delta, Member October 2014 – May 2019
American Marketing Association (MU Chapter), Vice President August 2013 – May 2019
Methodist University Leadership Fellows Program (LFP), Fellow Spring 2013 – May 2016

? President’s List December 2012 – May 2019
? Theresa P. Clark Legal Writing Award
November 2014
? American Marketing Association (MU chapter) Award of Honor December 2014 ? Delta MU Delta Regional Award September 2015
? LFP Distinguished Fellow April 2016
? The 7 Habits of Highly Effective People Certificate of Completion April 2016
Academic Awards & Achievements