Resume
Experienced professional passionate about teamwork and helping individuals maximize their potential. Diverse leadership experience, communication skills, and program management. Fluent in oral and written Spanish.
Professional Experience
Client Services Operations December 2018 – Present
Southern Reconciliation Ministries Burnsville, North Carolina
? Manage client intake activity of ~60 clients on an ongoing basis by documenting services received, providing guidance
on difficult scenarios, and confirming client eligibility to receive assistance in times of economic crisis
? Conduct client surveys and data analysis to improve client services operations
? Support grant proposal efforts by preparing reports, cultivating and maintaining excellent relationships with
stakeholders and donors, and representing Southern Reconciliation Ministries at meetings and events
Case Manager August 2017 – September 2018
Valley Behavioral Health Salt Lake City, Utah
? Coach ~40 chronically mentally ill adults, including Spanish-speaking clients, on an ongoing basis to ensure compliance
with their care plan and connect them to community resources for treatment, including housing, medical care, etc.
? Build a curriculum on topics such as stress, relationships, and financial literacy to run group therapy sessions with
adults and seniors on a weekly basis
? Collaborate with APRNs, nurses, doctors, therapists and other case managers, both in the clinic and within community
to ensure client support
? Monitor case manager productivity to at least 28 hours a week of face-to-face client time as a Valley Ambassador
Lead Intern, President’s Office August 2013 – May 2015
University of Utah Salt Lake City, Utah
? Planned and conducted interviews for candidates chosen from top university students
? Represented my school at prestigious events with top university donors, such as The Ebony and Ivory Gala Event with
over 500 people to raise money for University of Utah Hospitals and Clinics
? Developed and implemented systems to improve the undergraduate experience, such as a shadow day and assemblies
for incoming university freshmen from Title IX schools
? Prepared employees for assignments by establishing and conducting orientation and training programs
Education
Bachelor of Arts, Psychology; Minor, Nutrition August 2011 – May 2015
University of Utah Salt Lake City, Utah
3.981 GPA; Honors Certificate; Spain Study Abroad Language Program; ASUU Assembly Representative; SPEAK (Students
Promoting Eating Disorder Awareness and Knowledge); LEAP Peer Advisor; Call for Art Gallery Artist; Research Assistant;
America Reads Tutor; Scholarships – Horatio Alger State Scholar, Coca-Cola Finalist, Youthlinc Finalist, Livastride, EMBA
Alumni Service, University of Utah Leadership and Alumni Association
Volunteer Experience
Volunteer Representative September 2015 – April 2017
The Church of Jesus Christ of Latter-Day Saints Retalhuleu, Guatemala
? Trained and oriented up to 50 female representatives at any given time while cultivating language and teaching skills
? Analyzed weekly performance reports for approximately 180 volunteers and established individual goals 1:1 to increase
productivity and efficiency within a measurable timeframe
? Organized and presented stress management and nutrition workshops with over 200 representatives in attendance
Community Engaged Scholar August 2011 – May 2015
University of Utah Salt Lake City, Utah
? Completed over 400 hours of community service through multiple organizations, including Arts Kids, Hser New
Moo, UFIT, Washington Elementary, and U.S. Dream Academy
? Mentored scholars to understand program requirements and carry out successful service projects in their fields of study
Volunteer Sites
Salt Lake City, Utah
? Volunteer/Mentor Dual Immersion Academy (Salt Lake City, Utah), August 2014 – April 2015
? Intern, Schools Environmental Education and Development (SEED) (Cape Town, South Africa), May 2014 – August 2014
? Member, Americorps Service Program (Salt Lake City, Utah), October 2012 – October 2013
? Volunteer, Hser Ner Moo (Salt Lake City, Utah), September 2011 – May 2012
Experienced professional passionate about teamwork and helping individuals maximize their potential. Diverse leadership experience, communication skills, and program management. Fluent in oral and written Spanish.
Professional Experience
Client Services Operations December 2018 – Present
Southern Reconciliation Ministries Burnsville, North Carolina
? Manage client intake activity of ~60 clients on an ongoing basis by documenting services received, providing guidance
on difficult scenarios, and confirming client eligibility to receive assistance in times of economic crisis
? Conduct client surveys and data analysis to improve client services operations
? Support grant proposal efforts by preparing reports, cultivating and maintaining excellent relationships with
stakeholders and donors, and representing Southern Reconciliation Ministries at meetings and events
Case Manager August 2017 – September 2018
Valley Behavioral Health Salt Lake City, Utah
? Coach ~40 chronically mentally ill adults, including Spanish-speaking clients, on an ongoing basis to ensure compliance
with their care plan and connect them to community resources for treatment, including housing, medical care, etc.
? Build a curriculum on topics such as stress, relationships, and financial literacy to run group therapy sessions with
adults and seniors on a weekly basis
? Collaborate with APRNs, nurses, doctors, therapists and other case managers, both in the clinic and within community
to ensure client support
? Monitor case manager productivity to at least 28 hours a week of face-to-face client time as a Valley Ambassador
Lead Intern, President’s Office August 2013 – May 2015
University of Utah Salt Lake City, Utah
? Planned and conducted interviews for candidates chosen from top university students
? Represented my school at prestigious events with top university donors, such as The Ebony and Ivory Gala Event with
over 500 people to raise money for University of Utah Hospitals and Clinics
? Developed and implemented systems to improve the undergraduate experience, such as a shadow day and assemblies
for incoming university freshmen from Title IX schools
? Prepared employees for assignments by establishing and conducting orientation and training programs
Education
Bachelor of Arts, Psychology; Minor, Nutrition August 2011 – May 2015
University of Utah Salt Lake City, Utah
3.981 GPA; Honors Certificate; Spain Study Abroad Language Program; ASUU Assembly Representative; SPEAK (Students
Promoting Eating Disorder Awareness and Knowledge); LEAP Peer Advisor; Call for Art Gallery Artist; Research Assistant;
America Reads Tutor; Scholarships – Horatio Alger State Scholar, Coca-Cola Finalist, Youthlinc Finalist, Livastride, EMBA
Alumni Service, University of Utah Leadership and Alumni Association
Volunteer Experience
Volunteer Representative September 2015 – April 2017
The Church of Jesus Christ of Latter-Day Saints Retalhuleu, Guatemala
? Trained and oriented up to 50 female representatives at any given time while cultivating language and teaching skills
? Analyzed weekly performance reports for approximately 180 volunteers and established individual goals 1:1 to increase
productivity and efficiency within a measurable timeframe
? Organized and presented stress management and nutrition workshops with over 200 representatives in attendance
Community Engaged Scholar August 2011 – May 2015
University of Utah Salt Lake City, Utah
? Completed over 400 hours of community service through multiple organizations, including Arts Kids, Hser New
Moo, UFIT, Washington Elementary, and U.S. Dream Academy
? Mentored scholars to understand program requirements and carry out successful service projects in their fields of study
Volunteer Sites
Salt Lake City, Utah
? Volunteer/Mentor Dual Immersion Academy (Salt Lake City, Utah), August 2014 – April 2015
? Intern, Schools Environmental Education and Development (SEED) (Cape Town, South Africa), May 2014 – August 2014
? Member, Americorps Service Program (Salt Lake City, Utah), October 2012 – October 2013
? Volunteer, Hser Ner Moo (Salt Lake City, Utah), September 2011 – May 2012