Resume
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Resume

Brittany G. Ezelle
Jacksonville, FL 32256
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EXPERIENCE & QUALIFICATIONS

CUSTOMER SERVICE/INTERPERSONAL
• Advanced negotiator, comfortable making critical decisions and resolutions.
• Responded to client inquiries, complaints and disputes to reach a satisfactory outcome.
• Peer-to-peer training of new employees in all aspects and functions of the position.
• Able to work independently with little or no supervision.
• Adept at handling multiple tasks and accounts within deadlines.
• Beginner/Intermediate fluency in Spanish language

RESEARCH & INVESTIGATION
• Innovative information gathering and applied research techniques.
• Credit term analysis - evaluated policies and errors to improve customer relations and prevent loss.
• Cross-trained in collection functions (dispute resolution) and credit department (order releasing, credit review, term approval).

TECHNICAL
• Proficient in MS Office Suite, Outlook, IE/Firefox/Chrome, intuitive web-based applications.
• Credit analysis applications Dunn & Bradstreet, Equifax, Experian and manual reviewing of business financial statements
• Professional writing MLA writing style, as well as AP stylebook

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EMPLOYMENT

ITEL Laboratories Order Entry 2015-2019
• Enters and tracks essential customer data including customer ID and shipping information.
• Performs quality verification and transmits reports to customers via fax or e-mail.
• Follows up with internal as well as external customers for clarification of information on assessment forms.
• Maintains and updates customer database.

Interline Brands Senior Credit Associate 2013-2014
In addition to Credit Associate I/II duties:
• Credit line reviews for customers in excess of $50,000.
• Review consignment and vendor managed programs for existing customers.
• Evaluate job accounts for existing customers pertaining to time-limited needs to complete assignments.

Interline Brands Credit Associate I/II 2007-2013
• Review credit line for new and existing customer in excess of $10,000.
• Evaluate online credit reporting for businesses using Experian, Dunn & Bradstreet, and Equifax.
• Process payments to accounts and answer general financial questions regarding the business relationship.
• Answer e-mail and phone queues exceeding 50+ calls per day.
• Assess orders placed on credit hold for over credit line and needing to be review for extension or payments.
• Maintain customer service relationships with external and internal clients.

Interline Brands Data Entry Temp 2006
• Entered credit applications.
• Contact trade references to obtain information on potential customers via e-mail and phone.
• Responded to credit reference requests via fax and e-mail.

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EDUCATION

University of North Florida – Jacksonville, FL
Bachelor’s Degree majoring in English, minor in Mass Communications
Graduated January 2018

Florida State College at Jacksonville – Jacksonville, FL
Associates Degree in Liberal Arts
Graduated December 2014

First Coast High School – Jacksonville, FL
Graduated May 2004