Resume
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Resume

JAMIE MIERSMA
212 East Nakoma, Round Rock, TX 78664 | C:------------ | ------------
HIGHLIGHTS
Meticulous attention to detail
Training and development
Persuasive
Client relations specialist
Focused on customer satisfaction
Skilled multi-tasker
Team management
Scheduling

EXPERIENCE

03/2015 to 10/2015 Activities and Birthday Manager, Hawaiian Falls ? Pflugerville, TX
I started out as a birthday attendant and worked my way up to become the manager overseeing all the parties and activities that went on every day. I made sure not only the children but, the parents as well, were happy and satisfied with their service. I coordinated all of the kids activities at the park. I handled scheduling and approving of time cards of my team.

11/2015 to 04/2016 Retail Associate, Nautica ? Round Rock, TX
I worked closely with the customers and helped them with anything they needed. I worked the register and dealt with balancing the register every night. I made sure that all the customers were happy and satisfied with their service and shopping experience.

03/2016 to 09/2016 Birthday/Activities Manager/Admin Assistant, Hawaiian Falls ?Pflugerville, TX
Guest Satisfaction is and was my number one priority. I oversaw interviewing and hiring employees, doing all the on boarding of employees, filing paperwork for employees, and scheduling employees. I booked and coordinated all of the birthday parties, including scheduling the party, setting up the
party areas, coordinating the food and party entertainment. I oversaw balancing the safe after the park closed, checking out tills to the associates, balancing the deposit, and making sure the tills were ready for the next morning. I made sure that the party left happier than they were when they came in.
10/2016 to 07/2017 General/Operations Manager, Austin Sports Arena – Round Rock, TX
I oversaw all aspects of what happens in a day’s work, I made sure the facility was well taken care of as well as the customers. I booked and coordinated birthday parties. I oversaw handling money at the end of the night and made sure the deposits were balanced. Customer satisfaction was my primary responsibility.

12/2017 to Current Hostess, Fleming’s Steakhouse - Austin,TX
I currently greet guests and seat them as they arrive. I use Guestbridge and make reservations for guests as they call. Always greeting guests with a smile, I attend to them and help to ensure their happiness throughout their experience.


EDUCATION

2017 High School Diploma, Cedar Ridge High School ? Round Rock, TX

2017- Current Austin Community College- I am currently pursuing a degree in Biology and Chemistry