Resume
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Resume

Summary of Qualifications
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Hardworking yet easygoing individual with a proven track record of enthusiastically assisting customers, accomplishing tasks under tight deadlines, and working well in teams. Key strengths include providing a delightful customer experience, self- motivation, and resolving conflict.
Experience
Customer Service Representative (Seasonal), VidCon | Anaheim, CA | Jul. 2018 � Present
� Assist customers at the Info Desk at an annual convention attended by 25,000+ people.
� Resolve problems by clarifying the customer's complaint.
� Determine the cause of the problem.
� Select and explain the best solution to solve the problem.
� Expedite correction or adjustment.
� Follow up to ensure resolution.
� Answer questions about content locations and start times, who is participating in
each panel/Q&A/concert, and where the food/bathrooms/elevators are located.
Freelance Writer, BKA Content | Work Remotely from Salinas, CA | Jan. 2015 � Present

� Create high quality copy for websites, blogs, product descriptions, and social media posts.
� Produce content for top brands such as CVS, Taco Bell, AT&T, and Papa Johns.
� Meet hard deadlines and quick turnaround times.
� Adhere to strict formatting guidelines, including AP Style.
� Received multiple promotions to write higher quality and better-paying content.
Seasonal Sales Associate, The Disney Store | Salinas, CA | Oct. 2014 � Jan. 2015
� Engaged with Guests by asking open-ended questions and helped them by making appropriate suggestions.
� Conducted cashier transactions.
� Processed shipments and replenished sales floor.
� Drove sales goals by suggesting additional products to Guests.
� Upheld the cleanliness of the store.?
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Education
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California State University, Monterey Bay
B.A. Humanities and Communication
3.8 GPA - Magna Cum Laude - May 2014