Resume
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Resume

MALINDA DELEON ?(maiden name: Wells)


COMPUTER SKILLS
?Microsoft Word | Excel | PowerPoint | WPM 60+ | KPH 8,000+ | PDF XChange Editor | Adobe Photoshop/After Effects |
Sony Vegas
EXPERIENCE
B------------?— Customer Service Representative
August 2018 - Present
?Programs/systems used: CSC, Avaya, Gotham, Admin Tool, and Confluence
?Issued refunds and reships | Dealing with customers on the phone and email | Familiar with shipping policies,
fitness/product/nutrition information | Filling out various forms for trends/data | Focusing on three different
scores for QA, Tracking, and Adherence
Medicaid Estate Recovery? (ProPeople)? ?— Technical Records Specialist II
October 2017 - August 2018
?Programs/systems used: Time Matters, QNXT, IBES, eCase, eVerifi, iCare, and Molina
?Handled mail | Generated letters | Built contacts and cases in Time Matters | Simultaneously used multiple
databases | Dealt with confidential data | Dual monitors | Spoke often with accounts payable | Worked
alongside with Estate Recovery Officers and the Attorney General’s Office
Adecco and ProPeople? — Rewinder/Shipper, Bead Picker/Shipper, Office Specialist II
April 2017 - October 2017 ? (Had many jobs during this ?easonal?period from both Adecco and ProPeople )
?Rewound labels for Scentsy and other companies | Operated machinery that cut and rewound labels |
Shipped packages | Handled inventory | Self sufficient | Dealt with confidential material | Scanning files |
Printing barcodes | Importing files | Organization | Attention to detail
Scentsy Inc? — Manufacturing Operator
August 2014 - February 2017
?Focused on quality assurance | Maintained a clean work area | Operated machinery | Stayed efficient under
pressure | Self-motivated | Team oriented
EDUCATION
Boise State University, Boise, ID? — Bachelor of Arts
2010 - Graduated May 2014 with 3.584 CUM GPA
?Mass Communications/Journalism Major, with Emphasis in Media Production
?Certificates obtained: P.A.T.S. Seminar Training and Cinema/Digital Media Studies