resume
MARIANE ANON
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Offering over 10 years of expertise in bilingual customer service with strong analytical skills, creative problem solving, proactive leadership, and continually creating opportunities that benefit others
EDUCATION
AMERICAN INTERCONTINENTAL UNIVERSITY- Atlanta, Georgia, 2002
Bachelor of Fine Arts- Marketing
PERFORMANCE HIGHLIGHTS
Focused on customer satisfaction by listening to their needs and providing exceptional service
Created lasting relationships with other teams and worked collaboratively to achieve common goals
Had open communications- always willing to take new challenges or to adopt alternative approaches
Worked with different levels within the organization
Adapted easily in the face of constant changes in the industry
Routinely received awards for exceeding monthly organizational production goals
SKILLS
Bilingual- offer the most accurate translation between English and French
Exceptional listener and communicator who effectively conveys information verbally and in writing
Computer literate performer with extensive software proficiency covering a wide variety of applications
Ability to balance multiple priorities simultaneously with minimal supervision
Contribute to a positive team environment
PROFESSIONAL EXPERIENCE
InComm Customer Service Representative II Bilingual (English/French) Norcross, GA 02/2018-present
Answer inbound customer service phone inquiries related to InComm financial service cards (GPR, Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service Manual and related training material
Provide timely, accurate and courteous responses to the customers concerns or questions in accordance’s with Incomm’s regulations
Meet and exceed requirements; including but not limited to schedule adherence, average handle time, quality score, and attendance
Victory World Church Translator and Children’s Ministry Teacher Norcross, GA 10/2010-present
Translate week-end services from English to French
Help produce great classroom atmosphere to share learned knowledge of culture to children
Risk Management Services-IQOR Collector Atlanta, GA 08/2010-03/2012
Collected for Sprint, Verizon and Vonage past due bills
Managed an average of 250 accounts daily
Processed phone payments
LDG Financial Services Account Manager Norcross, GA 06/2007-07/2010
Collected on 1st and 3rd party automotive (past 20 to 45 days), bankcard and bank loan delinquent balances
Skip traced with Accurint and TLO systems
Made a combination of dialer and manual calls. Was focus on making calls that keep customer relationships
MARIANE ANON
------------ | ------------ |
Offering over 10 years of expertise in bilingual customer service with strong analytical skills, creative problem solving, proactive leadership, and continually creating opportunities that benefit others
EDUCATION
AMERICAN INTERCONTINENTAL UNIVERSITY- Atlanta, Georgia, 2002
Bachelor of Fine Arts- Marketing
PERFORMANCE HIGHLIGHTS
Focused on customer satisfaction by listening to their needs and providing exceptional service
Created lasting relationships with other teams and worked collaboratively to achieve common goals
Had open communications- always willing to take new challenges or to adopt alternative approaches
Worked with different levels within the organization
Adapted easily in the face of constant changes in the industry
Routinely received awards for exceeding monthly organizational production goals
SKILLS
Bilingual- offer the most accurate translation between English and French
Exceptional listener and communicator who effectively conveys information verbally and in writing
Computer literate performer with extensive software proficiency covering a wide variety of applications
Ability to balance multiple priorities simultaneously with minimal supervision
Contribute to a positive team environment
PROFESSIONAL EXPERIENCE
InComm Customer Service Representative II Bilingual (English/French) Norcross, GA 02/2018-present
Answer inbound customer service phone inquiries related to InComm financial service cards (GPR, Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service Manual and related training material
Provide timely, accurate and courteous responses to the customers concerns or questions in accordance’s with Incomm’s regulations
Meet and exceed requirements; including but not limited to schedule adherence, average handle time, quality score, and attendance
Victory World Church Translator and Children’s Ministry Teacher Norcross, GA 10/2010-present
Translate week-end services from English to French
Help produce great classroom atmosphere to share learned knowledge of culture to children
Risk Management Services-IQOR Collector Atlanta, GA 08/2010-03/2012
Collected for Sprint, Verizon and Vonage past due bills
Managed an average of 250 accounts daily
Processed phone payments
LDG Financial Services Account Manager Norcross, GA 06/2007-07/2010
Collected on 1st and 3rd party automotive (past 20 to 45 days), bankcard and bank loan delinquent balances
Skip traced with Accurint and TLO systems
Made a combination of dialer and manual calls. Was focus on making calls that keep customer relationships