Resume
BRITTANY DARLEY
13229 US Highway 98 S, Sebring, FL, 33876 · ------------
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To obtain full time position to grow with a company where business will be conducted with integrity and in a positive and respectful environment.
EXPERIENCE
01/11/2019 – 05/24/2019
CUSTOMER SERVICE REPRESENTATIVE, BOSCH
• Account managing for BMW, Rolls Royce, and Mini Cooper.
• Walk customers through on how to access their features in the car, application, and inside the vehicle.
• Dispatch emergency services to customers who were involved in accidents.
• Precise documentation of what the customer was calling in about and how the issue was resolved.
08/10/2015 – 11/30/2018
CUSTOMER SERVICE REPRESENTATIVE, AGERO
• Dispatching roadside assistance for automotive breakdowns, with the responsibility of dispatching 911 for emergency-based situations.
• Solve customer issues and provide resolutions for the customers satisfaction. Escalates issues as needed to the appropriate individuals or departments.
• Detailed documentation of customers incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
• Provide the highest quality of customer service and exceed in expectations of customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
EDUCATION
AUGUST 2018 YEAR
ASSOCIATES, SOUTH FLORIDA STATE COLLEGE
Still currently working on my Associates Degree.
JUNE 2014
DIPLOMA, SEBRING HIGH SCHOOL
SKILLS
• Able to type 55+ WPM.
• Very efficient at multi-tasking. • Great phone skills.
BRITTANY DARLEY
13229 US Highway 98 S, Sebring, FL, 33876 · ------------
------------
To obtain full time position to grow with a company where business will be conducted with integrity and in a positive and respectful environment.
EXPERIENCE
01/11/2019 – 05/24/2019
CUSTOMER SERVICE REPRESENTATIVE, BOSCH
• Account managing for BMW, Rolls Royce, and Mini Cooper.
• Walk customers through on how to access their features in the car, application, and inside the vehicle.
• Dispatch emergency services to customers who were involved in accidents.
• Precise documentation of what the customer was calling in about and how the issue was resolved.
08/10/2015 – 11/30/2018
CUSTOMER SERVICE REPRESENTATIVE, AGERO
• Dispatching roadside assistance for automotive breakdowns, with the responsibility of dispatching 911 for emergency-based situations.
• Solve customer issues and provide resolutions for the customers satisfaction. Escalates issues as needed to the appropriate individuals or departments.
• Detailed documentation of customers incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
• Provide the highest quality of customer service and exceed in expectations of customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
EDUCATION
AUGUST 2018 YEAR
ASSOCIATES, SOUTH FLORIDA STATE COLLEGE
Still currently working on my Associates Degree.
JUNE 2014
DIPLOMA, SEBRING HIGH SCHOOL
SKILLS
• Able to type 55+ WPM.
• Very efficient at multi-tasking. • Great phone skills.