Resume
Melisa Austin
999 NE 38th Street, Oakland Park, FL 33334. ------------
PROFILE: Creative, result-oriented leader, who is dynamic, determined and self-motivated to produce quality work and perform at high levels in team-oriented environments; possess strong interpersonal skills and has a passion for leadership and program development. Currently seeking to gain further experience in a leadership position that seeks to develop the employees on all levels.
EXPERIENCE:
JetBlue Airlines February 2019 –Present
Flight Attendant Ft. Lauderdale, FL
• Ensured a safe environment for passengers by doing preflight checks on all emergency and aircraft equipment and providing thorough demonstrations of all equipment.
• Diffuse passenger situations through listening and quick problem solving.
• Administered first aid to passengers or coordinated first aid efforts, when needed
• Advanced understanding of bulletins, procedures, and policies
• Worked efficiently with new crew members daily and adjusted to different personalities
• Adhered to strict timing guidelines
Spirit Airlines January 2018 – February 2019
Guest Relations Coordinator Miramar, FL
Conducted research, responded and resolved all Guest inquiries, complaints, and compliments in a timely and through manner as well as educates Guests on company policies related to their specific travel needs
Spirit Airlines April 2015 – January 2018
Flight Attendant Ft. Lauderdale, FL
Worked with new crewmembers daily to ensure on time departure and ensured the safety of all onboard the aircraft by completing preflight safety checks and remaining situationally aware of imminent danger to the cabin.
Spirit Airlines October 2014 – April 2015
Customer Service Representative Ft. Lauderdale, FL
Greeted customers and assisted them through the check in process including checking bags, re-booking and special service requests for passengers. Provided clear and accurate communications to passengers, agents, flight crews and vendors.
EDUCATION:
Florida International University August 2013
Bachelor of Science: Hospitality and Tourism Management Miami, FL
COMPETENCIES:
- MS Office Suite - Detail Oriented/Organized - Strong Written and Verbal Communication Skills
- Team Leadership - Timeline Management - Problem Resolution – Multi-Tasking – Project and Management/Development
Melisa Austin
999 NE 38th Street, Oakland Park, FL 33334. ------------
PROFILE: Creative, result-oriented leader, who is dynamic, determined and self-motivated to produce quality work and perform at high levels in team-oriented environments; possess strong interpersonal skills and has a passion for leadership and program development. Currently seeking to gain further experience in a leadership position that seeks to develop the employees on all levels.
EXPERIENCE:
JetBlue Airlines February 2019 –Present
Flight Attendant Ft. Lauderdale, FL
• Ensured a safe environment for passengers by doing preflight checks on all emergency and aircraft equipment and providing thorough demonstrations of all equipment.
• Diffuse passenger situations through listening and quick problem solving.
• Administered first aid to passengers or coordinated first aid efforts, when needed
• Advanced understanding of bulletins, procedures, and policies
• Worked efficiently with new crew members daily and adjusted to different personalities
• Adhered to strict timing guidelines
Spirit Airlines January 2018 – February 2019
Guest Relations Coordinator Miramar, FL
Conducted research, responded and resolved all Guest inquiries, complaints, and compliments in a timely and through manner as well as educates Guests on company policies related to their specific travel needs
Spirit Airlines April 2015 – January 2018
Flight Attendant Ft. Lauderdale, FL
Worked with new crewmembers daily to ensure on time departure and ensured the safety of all onboard the aircraft by completing preflight safety checks and remaining situationally aware of imminent danger to the cabin.
Spirit Airlines October 2014 – April 2015
Customer Service Representative Ft. Lauderdale, FL
Greeted customers and assisted them through the check in process including checking bags, re-booking and special service requests for passengers. Provided clear and accurate communications to passengers, agents, flight crews and vendors.
EDUCATION:
Florida International University August 2013
Bachelor of Science: Hospitality and Tourism Management Miami, FL
COMPETENCIES:
- MS Office Suite - Detail Oriented/Organized - Strong Written and Verbal Communication Skills
- Team Leadership - Timeline Management - Problem Resolution – Multi-Tasking – Project and Management/Development