1465 C St, San Diego, CA 92101 |xxx-xxx-xxxx | xxx-xxx-xxxx
I’m a recent transplant to San Diego looking for a part-time job to supplement my full time job. My common line of work is in customer service, healthcare administration, and fitness and health. My goal is to move into a management position and pass on the knowledge that has made me successful in my work experience thus far.
Typing speed 80 wpm
University Compounding Pharmacy / Customer Service Representative
Jan 2019 - Present, San Diego, CA
Preserved a stellar reputation of the company by being the first point of contact over the phone and handling high volume of calls with outstanding customer service and professionalism
Streamlined significant revenue by finalizing and processing online and automated orders while multitasking incoming phone call orders
Exceeded daily expectations by fulfilling, on average, 14% more tasks than minimum requirements while consistently staying below a 2% error rate.
Overcame obstacles in sales by providing affordable alternatives, courteous discounts, and presenting promotions.
Cunning Dental Group / New Patient Coordinator
July 2013 - December 2018, Montclair, CA
Achieved high customer satisfaction on the phone and on live chat software through professional communication while abiding by HIPAA legislation.
Increased company revenue through insurance billing by efficiently handling billing claims, disputes, narratives, and procedure codes.
Achieved yearly raises for constantly going above and beyond normal duties by working efficiently without sacrificing accuracy.
Ensured patients well being through appropriate data entry of any current medications, allergies, and health history for doctor’s awareness.
LA Fitness / Certified Personal Trainer
April 2017 - September 2017, West Covina, CA
Instilled confidence upon clients by helping them reach their personal fitness and health goals.
Cultivated a fruitful clientele by providing adaptive workout prescriptions and nutrition advice.
Improvised different workout routines when equipment wasn't available or if clients had any preexisting conditions.
San Francisco State University
August 2007 - May 2012, BA Broadcast Communications
Certified Personal Trainer - National Academy of Sports Medicine
CPR & AED Certified - Hands to Heart
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