Resume
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Resume


Education
Virginia Commonwealth University
Marketing
2018

Objective
Detail oriented, customer- focused leader with a demonstrated history of working Retail and Customer Service Industry. Analytical mindset with a proven leadership track record.



Work Experience
Bloomingdale’s, Fine Jewelry Specialist April 2019 – Present
• Exceed department sales goal by 15% in designer fine jewelry
• Maintain relationships with buyer for special order quotes and procedures

Christie’s Auction House, Gallery Assistant March 2019 – Present
• Facilitate and aided in organizing the sales of over $100,000 of art
• Develop cross-cultural communication skills, a high degree of adaptability and resilience to work in a close-knit team

Macy’s, Origins Counter Manager Sep. 2017 – January 2018
• Drove conversion through coaching new hires on counter operations, inventory, sales goal breakdowns, ordering stock, and individual evaluations
• Created new weekly sales plans from observing client responses, team performance, and detecting current problems
• Boosted counter profits by 92%; ranked 189th in my territory and climbed to 2nd in two months

Asian Fusion Buffet, Assistant Manager April 2010 – August 2013
• Slashed marketing costs by 30% from collaborating with local hotels, tourist agencies, and college campuses, capturing 44% new customers for the business
• Rebranded restaurant image and designed new business logo
• Created new business through community involvement



Experience
alpha Kappa Delta Phi Sorority, Inc. April 2018 – Dec. 2018
Vice President of Service
• Maximized fixed event budget by negotiating with businesses on sponsorships while ensuring the administration of philanthropy banquet planning
• Designed and promoted banquet promotional flyers, social media marketing tools, and event brochures
• Replaced low return traditional fundraisers with creative alternatives, raising 4x the profit from previous year
• Increased chapter involvement and productivity by 80% through organized excel spreadsheets, recap emails, and tailored communication

Alpha Kappa Psi Business Fraternity April 2016 – Dec. 2018
Service Committee
• Oversaw planning of volunteering events
• Managed project deadlines and monitored milestones through completion stage
Skills
• Computer skills: Microsoft Word (Certified), PowerPoint (Certified), Excel
• Fluent: English, Mandarin, and Fujianese
• Social media skills: Facebook, Instagram, Twitter, Weibo

Awards
Outstanding Philanthropy Award/ 2019

PBL Social Media Award/ 2016