Resume
DIANA MAYTORENA
624 ½ East 79th Street, Los Angeles, CA 90001 | ------------ | ------------
Professional Summary
Meticulous hard working individual, excellent at managing multiple tasks and working under pressure. Wide rage of knowledge in political science, history, international relations, and technology. Outstanding relationship building, the ability to research, source and examine information thoroughly. Capable of critically analyzing evidence and construct coherent arguments, and excellent written and coherent skills.
Skills
Conflict resolution skills
Extremely organized
Strong verbal communicator
Local/state laws knowledge
Proficient in cash management
Creative problem solver
Detail oriented
Active listening skills
Bilingual (Spanish)
Good verbal communication skills
Multitasking capability
Interpersonal skills
Technical skills
Quick learner
Word processing and typing
Goal oriented
Data management
Computer literate
Clerical skills
Typing skills ~45 wpm
Education
Bachelor of Arts: Political Science/ International Affairs JUNE 2018
University of California, Riverside - Riverside, CA
Emphasis in international law, sub fields include American government and politics comparative government and politics, international relations, political theory, and public administration
Emphasis in European and Asian history and government
Coursework in Speech and Communication, Ethics, Public Relations, Sociology, Psychology, and Law
Continuing further education in History and Political Science
Mentored in Mathematics
Work History
RESERVATIONIST 08/2018 to PRESENT
California Science Center – Los Angeles, CA
Provided exceptional customer services.
Assisted guests with booking reservations and appointments over the phone using Avaya IP Office software.
Processed individual and group sales.
Entered sales in ticketing system using Tessitura CRM software.
Mailed out confirmations and education/information packets.
Soliciting information from groups as to sales related information.
General maintenance, fulfillment, processing and filing of important/confidential documents, invoices, checks, money orders, and purchase orders.
General office and clerical duties.
Trained to perform as a receptionist for other areas as needed.
CUSTOMER SERVICE REPRESENTATIVE 08/2014 to 09/2017
Domino's Pizza – Los Angeles, CA
Assisted customers with food selection, inquiries and order customization requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Politely assisted customers in person and via telephone.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Earned management trust by serving as key holder, responsibly opening and closing store.
Helped drive sales goals and achieve monthly quotas.
DIANA MAYTORENA
624 ½ East 79th Street, Los Angeles, CA 90001 | ------------ | ------------
Professional Summary
Meticulous hard working individual, excellent at managing multiple tasks and working under pressure. Wide rage of knowledge in political science, history, international relations, and technology. Outstanding relationship building, the ability to research, source and examine information thoroughly. Capable of critically analyzing evidence and construct coherent arguments, and excellent written and coherent skills.
Skills
Conflict resolution skills
Extremely organized
Strong verbal communicator
Local/state laws knowledge
Proficient in cash management
Creative problem solver
Detail oriented
Active listening skills
Bilingual (Spanish)
Good verbal communication skills
Multitasking capability
Interpersonal skills
Technical skills
Quick learner
Word processing and typing
Goal oriented
Data management
Computer literate
Clerical skills
Typing skills ~45 wpm
Education
Bachelor of Arts: Political Science/ International Affairs JUNE 2018
University of California, Riverside - Riverside, CA
Emphasis in international law, sub fields include American government and politics comparative government and politics, international relations, political theory, and public administration
Emphasis in European and Asian history and government
Coursework in Speech and Communication, Ethics, Public Relations, Sociology, Psychology, and Law
Continuing further education in History and Political Science
Mentored in Mathematics
Work History
RESERVATIONIST 08/2018 to PRESENT
California Science Center – Los Angeles, CA
Provided exceptional customer services.
Assisted guests with booking reservations and appointments over the phone using Avaya IP Office software.
Processed individual and group sales.
Entered sales in ticketing system using Tessitura CRM software.
Mailed out confirmations and education/information packets.
Soliciting information from groups as to sales related information.
General maintenance, fulfillment, processing and filing of important/confidential documents, invoices, checks, money orders, and purchase orders.
General office and clerical duties.
Trained to perform as a receptionist for other areas as needed.
CUSTOMER SERVICE REPRESENTATIVE 08/2014 to 09/2017
Domino's Pizza – Los Angeles, CA
Assisted customers with food selection, inquiries and order customization requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
Politely assisted customers in person and via telephone.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Earned management trust by serving as key holder, responsibly opening and closing store.
Helped drive sales goals and achieve monthly quotas.