Resume
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Resume

DIANA MAYTORENA

624 ½ East 79th Street, Los Angeles, CA 90001 |  ------------ | ------------

Professional Summary

Meticulous hard working individual, excellent at managing multiple tasks and working under pressure. Wide rage of knowledge in political science, history, international relations, and technology. Outstanding relationship building, the ability to research, source and examine information thoroughly. Capable of critically analyzing evidence and construct coherent arguments, and excellent written and coherent skills.

Skills

Conflict resolution skills

Extremely organized

Strong verbal communicator

Local/state laws knowledge

Proficient in cash management

Creative problem solver

Detail oriented

Active listening skills

Bilingual (Spanish)

Good verbal communication skills

Multitasking capability

Interpersonal skills

Technical skills

Quick learner

Word processing and typing

Goal oriented

Data management

Computer literate

Clerical skills

Typing skills ~45 wpm

Education

Bachelor of Arts: Political Science/ International Affairs     JUNE 2018

University of California, Riverside - Riverside, CA

Emphasis in international law, sub fields include American government and politics comparative government and politics, international relations, political theory, and public administration

Emphasis in European and Asian history and government 

Coursework in Speech and Communication, Ethics, Public Relations, Sociology, Psychology, and Law

Continuing further education in History and Political Science

Mentored in Mathematics

Work History

RESERVATIONIST     08/2018 to PRESENT

California Science Center – Los Angeles, CA

Provided exceptional customer services.

Assisted guests with booking reservations and appointments over the phone using Avaya IP Office software.

Processed individual and group sales.

Entered sales in ticketing system using Tessitura CRM software.

Mailed out confirmations and education/information packets.

Soliciting information from groups as to sales related information.

General maintenance, fulfillment, processing and filing of important/confidential documents, invoices, checks, money orders, and purchase orders.

General office and clerical duties.

Trained to perform as a receptionist for other areas as needed.


CUSTOMER SERVICE REPRESENTATIVE     08/2014 to 09/2017

Domino's Pizza – Los Angeles, CA

Assisted customers with food selection, inquiries and order customization requests.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

Politely assisted customers in person and via telephone.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Earned management trust by serving as key holder, responsibly opening and closing store.

Helped drive sales goals and achieve monthly quotas.