Resume
Rebeca Martinez
4221 S. Washtenaw, Chicago, IL 60632 | ------------ | ------------
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Dependable club associate with outstanding interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing 8 years of caddy experience and proficient troubleshooting skills.
Skills
• Improving performance
• Relationship Building
• Interpersonal communication
• Customer assistance
• Fluent in Spanish
• Teamwork
• Resolution-oriented
• Excellent time management
• Equipment maintenance
Experience
GOLF CADDY | April 2011 – August 2018
Beverly Country Club - Chicago, IL
• Supported members needs by providing information and answering questions concerning facility, events and organizational rules and policies
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Provided outstanding service to new and long-standing members, by attending closely to concerns and developing solutions.
• Interacted with a diverse group of highly successful individuals, and frequently requested by several members of which included corporate CEO’s, professional athletes and politicians.
• Promoted to highest rank after three years, as a result of positive experiences and high satisfaction from members and guests which also led to an increase in membership.
SALES ASSOCIATE | October 2018 – May 2019
T.J. Maxx - Saginaw, MI
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Answered customers' questions and addressed problems and complaints in person and via phone, by providing information about products, services, store hours, policies and promotions.
• Assisted customers during selection process and helped choose perfect products to meet individual needs by explaining unique features and educating customers on proper application.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices, which contributed to obtain weekly goal of card members at our store locations.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products, in both Spanish and English.
• Trained in different departments to become familiar with systems being used, to increase knowledge and expand skills, which allowed me to quickly adapt and understand the work environment better.
VOLUNTEER COACH | September 2018 – March 2019
Saginaw Valley State University - Saginaw, MI
• Demonstrated proper form and stroke technique to athletes in water.
• Oversaw rigorous practice sessions to enhance individual skills and team competition.
• Notified head coach of problems with discipline, performance, and other decision-making areas.
• Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
Education and Training
Saginaw Valley State University - Bay City, MI | Some College (No Degree)
Mechanical Engineering
• Completed four years, and currently a standing Senior.
Intercollegiate Varsity Athletics
Became part of the first Women's Swimming and Diving Team at Saginaw Valley in 2014 and competed till 2018. As a collegiate athlete, I devoted 20 hours per week while carrying a full course load of 25-30 credits per year. I qualified and competed at NCAA's for Division II, for four years in a row.
Rebeca Martinez
4221 S. Washtenaw, Chicago, IL 60632 | ------------ | ------------
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Dependable club associate with outstanding interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing 8 years of caddy experience and proficient troubleshooting skills.
Skills
• Improving performance
• Relationship Building
• Interpersonal communication
• Customer assistance
• Fluent in Spanish
• Teamwork
• Resolution-oriented
• Excellent time management
• Equipment maintenance
Experience
GOLF CADDY | April 2011 – August 2018
Beverly Country Club - Chicago, IL
• Supported members needs by providing information and answering questions concerning facility, events and organizational rules and policies
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Provided outstanding service to new and long-standing members, by attending closely to concerns and developing solutions.
• Interacted with a diverse group of highly successful individuals, and frequently requested by several members of which included corporate CEO’s, professional athletes and politicians.
• Promoted to highest rank after three years, as a result of positive experiences and high satisfaction from members and guests which also led to an increase in membership.
SALES ASSOCIATE | October 2018 – May 2019
T.J. Maxx - Saginaw, MI
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Answered customers' questions and addressed problems and complaints in person and via phone, by providing information about products, services, store hours, policies and promotions.
• Assisted customers during selection process and helped choose perfect products to meet individual needs by explaining unique features and educating customers on proper application.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices, which contributed to obtain weekly goal of card members at our store locations.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products, in both Spanish and English.
• Trained in different departments to become familiar with systems being used, to increase knowledge and expand skills, which allowed me to quickly adapt and understand the work environment better.
VOLUNTEER COACH | September 2018 – March 2019
Saginaw Valley State University - Saginaw, MI
• Demonstrated proper form and stroke technique to athletes in water.
• Oversaw rigorous practice sessions to enhance individual skills and team competition.
• Notified head coach of problems with discipline, performance, and other decision-making areas.
• Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
Education and Training
Saginaw Valley State University - Bay City, MI | Some College (No Degree)
Mechanical Engineering
• Completed four years, and currently a standing Senior.
Intercollegiate Varsity Athletics
Became part of the first Women's Swimming and Diving Team at Saginaw Valley in 2014 and competed till 2018. As a collegiate athlete, I devoted 20 hours per week while carrying a full course load of 25-30 credits per year. I qualified and competed at NCAA's for Division II, for four years in a row.