Samantha Jo Rainelli Ballis
1020 Kruse Street
West Saint Paul, MN 55118
E mail: xxx-xxx-xxxx
Bachelor of Arts, Augsburg College, Minneapolis, MN (April 30, 2016)
Honors: Dean’s List student, Augsburg Regents’ Scholarship
Certification: NAPSR Pharmaceutical Sales Representative Training (Reference Number: 641242018)
Introductory Biology (lab) Immunology (lab)
Evolution, Ecology & Diversity (lab) Introductory Statistics
Invertebrate Biology (lab) Environmental Connections Quantitative Reasoning
Animal Behavior (lab)
General Chemistry I & II (lab) Genetics (lab)
Introductory Cellular Biology (lab) Developmental Biology (lab)
Introduction to Physics (lab) Ecology (lab)
Proficient in Microsoft Office Applications (Word, PowerPoint, Outlook and Excel)
Online applications including Google programs and Medical Databases (Argus, Case Explorer, Siebel)
Scientific Lab Programs (Logger Pro)
RELATED WORK EXPERIENCE
ProPharma Group, Pharmacovigilance Coordinator, Saint Paul, MN (May 2016 – Current)
Oversee Drug Safety inbox of client communication and assist with triaging questions
Enter new cases into the safety database and all new case information for existing cases received from clients via email or postal service
Attach new and follow-up files to Case Explorer and ARGUS
Enter reportable literature cases
When follow up is received from a client (typically via email); add any communications to the applicable case, along with supporting documents that may have been provided.
When follow up is received via HCP or consumer (typically via electronic fax), attach fax to case and update any applicable information with new details provided.
New information may be added to patient information or medical history, medications may be updated and dosing of medications (either suspect or concomitant) may be specified. Aware dates can be changed, and events or narratives may be noted as needing updates per client request.
Generate a daily review list twice a day. Review all Product Retrieval PCs and No Service Provided cases on the report and verify case entry accuracy. Review for embedded adverse event (AE), medical information (MI) product complaint (PC) cases, and possible 3 day alerts. Determine if follow-up is necessary or if the case contains information that should be conveyed internally or to the client. Field questions from the Call Center staff regarding Product retrieval processes.
Product Complaint Cases and Retrieval:
Review cases in effort to coordinate, prepare and send product retrieval materials on behalf of clients to assure that retrieval has been properly communicated and arranged.
Update client specific work instructions for product retrieval as necessary.
Letters and Faxes:
Review pre-written follow up for any grammatical or spelling errors
Format follow up per standards outlined in company Standard Operating Procedure
Conduct follow up (either via fax or postal mail) as designated by case owner, found in action item note.
Wilson’s Leather, Eagan Outlet Mall, Eagan, MN (May 2017 – Nov. 2017)
Organization of stock room and regularly unpacking shipment boxes
Promoting a clean and orderly work environment by replacing items in the appropriate places, while allowing for myself and other employees to see what merchandise needs to be restocked.
Strong customer service skills, including greeting customers, informing them of promotions and sales, assisting customers in getting merchandise down from high wall hooks or showing them features and benefits of products, and ringing up purchases in a timely manner while at the cashwrap.
Bebe, Mall of America, Bloomington, MN (May 2015 – April 2017)
Work with clients in order to achieve the desired outfit/wardrobe that suits their particular needs.
Consistently achieve sales goals for the day, while also maintaining store standards of cleanliness during down time and client satisfaction when store is busy.
Ability to work under stressful and hectic environments when helping several clients at the same time.
Wildlife Rehabilitation Center Avian Intern, Roseville, MN (Summer 2015)
Aided in health care and routine maintenance/feeding for up to 150 orphaned, injured and disabled native Minnesota birds and waterfowl.
Communicated and organized with both volunteers and fellow interns in order to help shifts run smoothly and prepare materials for the next shift.
Humane Society for Companion Animals, Roseville, MN (2006 – 2012)
Worked independently to care for resident animals, including bathing, walking and regular socialization.
Prepare enrichment activities and toys for adoptable dogs and cats.
Food Drive for Dorothy Day Homeless Shelter, Saint Paul, MN (2012)
Over a period of 2-3 weeks, I was able to work with my local Cub Foods grocery store to donate bags for my food drive, and hand out 150+ bags throughout my neighborhood. Approximately 100 bags were returned full on collection day, consisting of both non-perishable goods and basic hygiene products, which were donated same day to the shelter.