Resume
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Resume

IBRAHIM ALI
Phone: ------------
I------------
270-8507 120th st
Delta, BC V4C6R3
To obtain the position of Business Analyst. Bringing experience supporting business
functional components, coordinating meetings between IT teams and internal business
analyst; and ensuring smooth flow of business processes.
SKILLS
• Analytical ability to use & implement applicational platforms such as Tableau, JIRA,
Power BI, Python, SQL, HTML, CSS, SIMUL8, SAP NetWeaver 2.0, & SYSPRO
• Acquired significant knowledge on system deployment and user behavior through
operations analyst experience
• Developed strong attention to details skills through User Acceptance Testing and A/B
testing.
• Strong communication skills in English and Urdu (Written and Oral), in addition to Hindi
and Punjabi (Oral)
EDUCATION
BACHELOR OF BUSINESS ADMINSTRATION | BCIT | MAY 2018
• Advanced understanding or organizational processes & designs
• Built upon existing business oriented mathematical abilities while advancing knowledge
through new Calculus based mathematical tools
• Applied & practiced strategic analysis to projects or proposed projects in the form of case
studies followed by formal presentations ending with Q&A
DIPLOMA IN BUSINESS INFORMATION SYSTEMS | BCIT | JUNE 2016
• Combines in-demand technical computer skills with practical business knowledge to solve
unique business issues
• Design business solutions
• Manage complex projects
• Integrate business processes with ERP software
• Build e-commerce websites, databases, and networks
• Use Microsoft Access, .NET, SQL, XML

WORK EXPERIENCE
CUSTOMER OPERATIONS COORDINATOR| TuGo | RICHMOND | JUL 2018 –
CURRENT
• Collaborate with Business Development to evaluate, document and implement efficient,
customer focused operational functions for business development opportunities.
• Develop and implement technical solutions required to increase efficiencies for business
support
• Test operational processes to ensure design aligns with business requirements, proactively
identify, recommend, implement and document improvement opportunities
• Serve as the primary point of contact for the Customer Operations Team for partner support
functions, including system or operational issues, create/report/track challenges through a
workflow management process.
• Project lead for implementing and integrating Zoho CRM.
• Part of project team switching the company’s Oracle based external systems to the cloud.
• Extensively use Microsoft Excel and Power BI to gather and document partner data.
• Automated various processes through Excel VBA Macros to enhance efficiency.
• Developed user stories on JIRA and worked with the Scrum Master to prioritize the stories.
• Analyzed consumer data through Google Analytics and Heap Analytics to enhance user
experience.
• Maximized resource utilization of a team of 40 people in TuGo’s call center to enhance
efficiency through different strategic framework implementation.
COLLECTIONS OFFICER | CBV COLLECTIONS SERVICES LTD | BURNABY |
JUN 2016- JUL 2018
• Selling & educating clients on the implications of collections for individual financial health
& freedom.
• Client account Management: payment posting, payment receipt, scheduling payments &
payment method, managing client credit records, client scheduling, payment plans, & data
security.
• Focused & improved on effective customer service retention & management in high stress
situations.
• Received training, knowledge, & practice regarding consumer credit, credit screening
process, client cold-calling, data entry, & financial loans approval processes
• Enhanced emotional intelligence, situational awareness, persuasive dialogue, & sales skills.
• Refined ability to communicate & actively listen when training new employees
EXTERNAL CONSULTANT | SAP | YALETOWN |MAR 2016- JUN 2016
• Investigating the activities that engineers engage in during their daily work that will
significantly improve incident time resolution
• Workflow improvements for support engineers so that knowledge is not lost in incident
notes
• Research conducted on physiological analysis, business needs/benefits and analysis of
competitors
• Provided a step by step action plan and pilot program