Resume
no image
Location: San Juan, Puerto Rico
University: Interamericana
Major: Business Administration

Resume

Ivelisse Rodríguez Hernández
Colinas View # 8| Cayey PR 00736-5801 |xxx-xxx-xxxx | Email: xxx-xxx-xxxx

OFFICE MANAGER
Over 15 years of experience providing top-notch support to VPs, directors and managers

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.
Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. Good communication skills, continuously project a highly polished professional image.
Computers: Considered a “power user” of Microsoft Office 365 and G-Suite; quickly learn and master new technology.
Accounting: Account payable experience, known for being able to maintain a good relationship with suppliers and handling issues between supplier and the company. Provided reports in a timely fashion, identified areas of opportunity for cost avoidance due to
accounting cycle and software deficiencies.

KEY STRENGTHS
Excellent Communications Skills Customer Service Oriented Database Management Works well under pressure Social Media Knowledge Appointment Setting
Accounting Cycle Experience Critical Thinker Advance Clerical Knowledge Bilingual (written and oral) Filling and Archiving (paper and electronic)COMPUTER SKILLS
Microsoft Programs: Word, Excel Pivot Tables, PowerPoint, Access, Outlook, Publisher, Front Page
Accounting & CRM: QuickBooks, Peachtree Pro Accounting, SAP
Adobe: Photoshop, Creator
Web Developing: HTML editors, JAVA, Flash
Operating Systems: Windows (all versions), Mac OS X

EXPERIENCE
Rico Banana
Office Manager- 2004 to present.
Maintains office services by organizing office operations and procedures; Design filing systems and document scanning; Supervises administrative staff; Supervises accounting processes (including Billing, A/R A/P and Payroll); Accounts receivable collection; Coordinates office activities and operations to ensure efficiency and compliance to company policies; Handle costumer service issues in accordance with the company policies; Managing schedules and appointments; Reply to correspondence and e-mails; Provides support in all Human Resource functions including recruitment, on boarding, and terminations; Manages and maintains benefits and works directly with insurance and benefits brokers; Maintain office efficiency by planning and implementing office systems layouts, and equipment procurement; Prepare and keep assigned reports up to date by using Pivot Tables; Manages and maintains insurance policies, government licenses, and certifications; Provides administrative support where needed.

M-R Data Systems
Web Development & Document Scanning System - 2000 to 2004
Develop web pages for commercial clients and manufacturing facilities. Develop the corporate image of the M-R Data Systems and sister company Mirus CG. Develop the document management portal for the local offices of a Fortune 500 company. Develop and maintain an application to manage a documents library. Documents part of the library were scanned, categorized, renamed and entered into the management application.

Habibe Enterprises
Accounts Payable Specialist – Accounting Assistant - 1996 to 1998
Accounts payable for seven divisions under the Habibe Enterprises umbrella. Report and metrics management Assist the Accounting; Manager in the day to day operations in fast paced environment

Mercator Corp
Office Administrator – 1994 to 1996
Provide administrative support to the company management group (president, CFO, Vice president) and the field operations group.
Coordinate travel schedule for management and contractors, including contractors from South America and Europe. Answer telephones and promptly and courteously assist clients and employees throughout the organization. Maintain calendars, coordinating extensive appointments, meetings and domestic/international travel Serve as initial point of contact for customers, vendors and associates. Educate customers and visitors regarding company services and products. Conquistador Hotel

William Hospitality Management – Accounts Payable - 1992 to 1994
Accounts payable duties for the Hotel
Report and metrics management

EDUCATION AND CERTIFICATES
BBA: Marketing & Management – Interamerican University – Cupey 1995
Good Documentation Practices – Basic GDPs for the Regulated Industry 2000-2004
CPR Certification – Current CPR Certification
Personal Trainer and Spinning Instructor

Administrative