Resume
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Resume

Leasing Professional January 2018 - Current
Southern Management, Riverdale, MD
• Convert lease calls to appointments daily to increase property occupancy
• Retrieved 14 approved rental applications in 5 days during our marketing campaign
• Encourage and close prospective tenants to lease from us by positioning our property and its units in a favorable light
• Process and review rental applications by reviewing credit, income, and background check to determine prospect eligibility
• Worked to reduce delinquency rates and improve customer retention on a daily bases
• Managed the properties social media page to market and sell the properties available units
• Process maintenance requests from current residents and ensure prompt response to inquiries from our maintenance team
• Conduct quarterly audits to ensure company safety and operational standards are met
• Settled residents disputes, concerns, or request

Operations/Production Manager June 2014- January 2018
Biqiltu, OYA, Washington DC
• Managed the operational budget
• Coordinated the daily activities of the production and operation teams
• Recruited, selected, and managed our committee groups as well as our sales force
• Oversaw inventory, ordered new equipment, and slashed equipment cost by 30% by implementing new order agreements
• Created and managed OYA’S social page as well as attracting over 6,000 followers within the first active month
• Delegated production assignments to appropriate teams and personnel
• Increased international sales by 40 percent through targeted marketing campaigns
• Constantly met or exceed gross profit goals which are aimed to aid targeted civilians in Ethiopia
• Settled disputes with any problems that arise with the operation process or with our customers
• Created memos and reports that are communicated on a weekly bases with the Executive Board

Sales Manager October 2015- May 2016
Primerica, Lanham, MD
• Recruited, selected, oriented, and trained top tier Sales Representatives to market and sell the companies financial services
• Developed sales opportunities by converting cold calls to appointments and by gaining and retaining referrals
• Instrumented a complete turnaround of under-preforming sales team by mentoring and motivating troubled employees
• Helped middle income families become debt free through debt elimination services
• Sold a variety of financial services; Life insurance, Mutual fund, Pre-paid legal services, e.g
• Developed and implemented weekly and monthly goals for every individual member on the sales team

Sales Representative November 2014- October 2015
Fitness Evolution, Hyattsville, MD
• Marketed and sold gym membership to increase cliental
• Increased memberships by 20% during my first quarter in the company
• Ranked as #1 Sales Representative for registering the most memberships
• Collected payments, renewed memberships and resolved billing issues for a smooth customer experience
• Met membership goals, wrote out agreements, and entered new members into the database
• Resolved all customers complaint and concerns
• Gave tours to clients who were interested in a membership
• Handled payments or any billing issues
SKILLS

Work skills: Advance skills in Microsoft Office and Yardi. Trained in Fair housing laws

Language: Fluent in Oromo and proficient reading skills in Arabic