Resume
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Location: Takoma Park, MD, USA
University: Everest University
Major: Criminal Justice

Resume

• Dispatch Work Order Service Tickets to Technicians through the use of MAXIMO
• Input data regarding work orders status changes, and other pertinent information
• Validate purchase request for parts and supplies
• Order and issue parts and supplies
• Work closely with vendors for order tracking and stock availability
• Provide administrative support for management
• Assist employees with time card issues using Deltek
• Maintain the bathrooms, by cleaning the urinals, sinks, mopping floors and taking out the trash
• Fix coffee in the mornings


EMCOR Bethesda, MD:
2017-2018
SERVICE ORDER DISPATCHER
• Performed filing, typing and other complex clerical duties as directed by Management in a fast paced environment
• Answered multiple phone lines, taking Customer Service calls
• Faxed, Emailed, Copied and Scanned documents
• Dispatched Work Order Service Tickets to Foreman’s and Technicians
• Created and Closing Service Work Orders
• Worked under little or no supervision


Monumental Sports, Washington, DC:
2014 - 2016
GUEST SERVICE REPRESENTATIVE
• Welcomed all visitors with a warm smile while providing first-class customer service
• Verified tickets and directed guest to the appropriate seating area

Walter Reed Army Medical Center, Washington, DC:
2006 - 2011
ADMINISTRATIVE SUPPORT ASSISTANT – S-3 (OPERATIONS)
• Draft and edited technical papers, correspondences, and other related documents
• Maintained time and attendance reports and pay related actions
• Produced a variety of recurring internal reports, charts, and statistical data
• Maintained office calendar for scheduling conferences, appointments, and other related material regarding important event dates and/or deadlines
• Processes all travel requirements using the Defense Travel System (DTS)
• Processed work orders through Directorate of Public Works and Directorate of Information Management
• Processed all repair and maintenance request for S-3 (Operations)
• Other duties included maintaining the reception area, receiving visitors and addressed telephone inquiries.
• Booked medical appointments and navigated within the Composite Health Care System (CHCS)

2002 - 2006
MEDICAL RECORDS TECHNICIAN
• Transcribed physician and nursing orders
• Received patients and visitors, verified eligibility for patient care, and maintained all patient records both electronically and written
• Responsible for clerical duties regarding patient admission and discharge
• Draft various correspondence
• Filed original medical documentation in patient record files
• Performed quality assurance using appropriate tools relative to the completion and content of patient records within CHCS
• Provided administrative support

Walter Reed Army Medical Center, Washington, DC & Radar Army Medical Center, Fort Myers VA:
2001 - 2002
CALL CENTER/MEDICAL CLERK
• Coordinated and scheduled patient appointments CHCS
• Resolved patient complaints and provided referrals to appropriate authorities
• Drafted and edited routine correspondence and progress reports
• Provided administrative support

EDUCATION

Associate of Arts in Criminal Justice, 2012
Everest Institute, Silver Spring, MD

Calvin Coolidge High School
Washington DC

QUALIFICATIONS

• Microsoft Office Suite: Word | Excel | PowerPoint (Proficient)
• Knowledge of medical terminology, records, and transcription
• Database Management/ Data Entry
• Excellent Written and Verbal Communication skills
• Multiple Telephone Line Operator
• Defense Medical Logistics Support System (DMLSS)
• Composite Health Care System (CHCS)
• Defense Travel System (DTS)
• Excellent Customer Service
• Ability to manage others
• Ability to multitask while meeting company deadlines in high pressure environments with close attention to details

*References Available Upon

Customer Service, Medical Support, Dispatcher