Resume
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Resume

Sears, Andrea Sales Assistant
1509 Cimarron Trl Hurst TX 76054 |------------ | ------------

Objective:
Skilled healthcare professional with twelve years of experience. Extensive knowledge of clinical workflow with concentration in medical information technology. Successfully implemented new workflow processes, employee training and data extraction techniques to improve clinical Accountable Care Organization and Meaningful Use scores. Supported, trained and coordinated all implemented aspects of Allscripts Professional EHR products in the clinical setting for a large healthcare organization. Provided physician and staff support of computer applications and workflow processes.

Work Experience:

Sales Assistant/Team Lead | Broadwing Aviation | November 2016 - current
Responsibilities:
Maintained and built customer relations
Ensured the team met deadline and customer requirements
Development of manuals and tip sheets
Maintained the quality of product and customer qualifications were met
Managed team efforts and team efficiency
Coordinated communication between the shipping department and customer
Skills Used:
Microsoft Office products, Quantum

Lead EHR Implementation Specialist | Texas Health Resources | July 2011 - july 2016
Responsibilities:
Managed the Allscripts training team schedule, training material, classroom content and development of clinical workflows for the implementation of Allscripts and related programs
Analyzed and developed new clinical workflows for Allscripts Professional clients based on billing, compliance and specialized program requirements.
Supported end users of Allscripts Professional EHR based on clinical workflow analysis, specialized programs, and billing requirements
Developed and conducted User Acceptance Tests (UAT) by independent validation and verification of analyzed program results.
Skills Used:
Microsoft Office products, Flowcast, Salesforce, Sharepoint, Follow My Health, Allscripts Professional EHR V10-15, Epic Ambulatory V15

LABORATORY aSSISTANT | Texas Health Resources | JANUARY 2011 – jULY 2011
Responsibilities:
Ensured accurate specimen was collected with appropriate labeling
Corrected and routed laboratory orders after confirming with the ordering facility
Cancelled laboratory orders if specimens were considered unable to be tested
Skills:
Harvest ordering and resulting system, Microsoft Office products
lead polysomnogram technician | Texas Health Resources | July 2006 – Dec. 2010
Responsibilities:
Informed the patient of study expectations prior and following the completion of the study
Provided patient education and counseling on sleep disorders and treatments
Maintained CPR certification
Created assistive materials for each sleep clinic location which included all appropriate protocols, equipment maintenance instructions and required patient paperwork.
Performed all aspects of polysomnography testing (electrode placement, quality assurance, monitoring of EEG, EMG, ECG) during and throughout the study
Scored sleep studies and titrated patients to CPAP/BiPAP machines on patient vitals and breathing patterns
Maintained inventory of sleep supplies and cleanliness of assigned clinics
Skills:
Microsoft Office products, Flowcast, IDX, Sandman, Salesfore

Professional Achievements
Epic Ambulatory V.15
AMB 100 Test score: 87 Project Score: 90
Dale Carnegie Course
Course Focus: Public Speaking and Effective Speaking
Technician Lead and Technician of the Month
Received the lead technician position for the Southwest Zone at Sleep Healers
Received technician of the month six times
Meaningful Use
Identified and adjusted clinical workflows for failing Allscripts Professional clients and achieved over 95% passing for Meaningful Use Stage 1 providers
Identified and adjusted clinical workflows for failing Allscripts Professional clients and achieved over 86% passing for Meaningful Use Stage 2 providers
Statistical analysis performed to anticipate workflow changes and their impact on stage 2 Meaningful Use scores
Accountable Care Organization (ACO)
Project Manager of the ACO program for the Allscripts Professional clients, performed and created a gap analysis for collaborative effort with outside vendors
Identified and adjusted clinical workflows for failing Allscripts Professional clients and achieved a 25% increase in specific measures
Developed and implemented clinical workflows to maximize efficiency and passing rate within the program

Education
Criswell College - Current Student
Major: Bachelors in Psychology
Estimated Completion date: May 2020
Tarrant County College - 2012
Major: Associate of Arts