Resume

Ulta Beauty / Retail Operations Manager
September 2017 - January 2019, BRONX, NY
Built a team of task associates to ensure store is set to standard
Interpret financial and operational reports
Identified underperforming metrics and strategize to improve and grow business
Trained, coached and developed associates to use company programs, tools and resources

Corona Driving School / Front Desk Associate
January 2016 - August 2016, CORONA, NY
Provided face to face and over the phone customer service
Scheduled classes and road tests
Handled customers information and filed according to standard

Kohl’s / Cash Lead/ Customer Service Representative
October 2015 - September 2017, REGO PARK, NY
Ensured all cash registers had the right amount of money at the beginning and end of each shift
Provided customer assistance when an issue was at hand
Ensured Credit and sales goals were met
Quickly and efficiently perform sales, returns and other services the customer would need
Assist customers with any issues or questions they might inquire while delivering the best customer service
Answer phone calls from vendors and customers