Resume
Emily Whalen
WORK EXPERIENCE
Advanced Medical Support Assistant 01/2018-Current
The Office of Community Care
Veterans Affairs Hospital
• Accurately problem solve various payment issues and resolve patient complaints
• Correctly create and processes authorizations
•Ability to efficiently and correctly follow instructions and standard operating procedures
• Use online program to gather department information, create an organized report, and use professional judgment to prioritize and decide where assistance in the department is needed most
• Coordinate internal and external care for veterans
• Prepare required pre-appointment documents
• Assist the department Leads and Supervisor with administrative backlog and any other task needed
• Ability to navigate Electronic Medical Record and various programs in order to look up information, help problem solve patient issues, and accurately answer patient questions
• Help create a friendly environment and effectively communicate with patients, community vendors, and co-workers
Medical Support Assistant 01/2017-01/2018
Physical Medicine and Rehabilitation Department
Veteran Affairs
• Ability to navigate Electronic Medical Record and various programs in order to look up information and answer patient questions accurately and efficiently
•Schedule, cancel, and reschedule patient appointments with a variety of clinics
•Carry out and process orders from medical staff correctly and proficiently
•Interpret and execute medical staff triaging notes in order to schedule new consults for patients
•Verify and update patient’s insurance information
•Relay messages from patients to the medical staff accurately and in a timely manner
•Ability to prioritize and multitask in a fast-paced environment
•Modify and update patient information in EMR system
•Ability to use knowledge of clinic policies and procedures to complete daily tasks
• Proficient in using Microsoft Outlook, CPRS, VISTA, Visual Aid, and ICB
•Help to create a welcoming environment for both patients and medical staff
Server 9/19/2016-01/02/2017
Bodacious Pig BBQ
34 East State Street, Eagle, ID 83616
•Deliver friendly and efficient service to customers in order to create a welcoming and enjoyable dining experience
•Perfected ability to multitask in a fast-paced environment
•Answer questions regarding food and drink menu in a friendly manner
•Relay orders to kitchen staff accurately and in a timely manner
•Accurately process and collect payments from customers
•Responsible for selling restaurant merchandise to customers
•Promoted to Server Manager, acquiring more responsibilities that include verifying all mandatory kitchen and server staff tasks are completed correctly and closing down the restaurant
Patient Service Representative 9/7/2015-8/22/2016
Spine Institute of Idaho
360 East Montvue Drive, Meridian, ID 83642
•Experience using EMR system, AthenaNet, to accomplish various tasks
•Schedule and cancel patient appointments, both through the phone and in person
•Enter and verify patient’s insurance information
•Modify and update patient information in EMR system
•Ability to read and interpret clinical notes from previous appointments to answer patient questions
•Relay messages from patients to medical staff via email, EMR, phone, or in person
•Inform patients of resources within the organization
•Triage, track, and assign incoming referrals
•Ability to multitask and prioritize in a fast-paced environment
•Proficient in understanding and interpreting medical terminology
Intern for Service to the Armed Forces and International Service Department
American Red Cross 5/4/2015- 8/3/2015
995 East Broad St, Columbus, OH 43205
•Speak at the Columbus Veteran Affairs Hospital to share information to veterans regarding the SAF department
•Assist in educating children at local events regarding the Red Cross’s Pillow Case Project
•Carry out casework and perform Family Follow-up calls
•Experience filing papers, using Microsoft Word, Microsoft Excel, Outlook, answering phones, and accurately and efficiently entering data
Server
Rishi Sushi Kitchen and Bar 2/17/2014-4/10/2015
114 North 3rd St, Columbus, OH 43215
•Responsible for describing menu and drink items and answering any customer questions in a friendly manner
•Relay orders to kitchen quickly and accurately
•Buss and clean tables when staff was low
•Train new servers on menu and restaurant operations
•Responsible for creating a friendly and welcoming environment
Caretaker 5/02/2010-08/18/2014
3803 Beech Hill, North Canton, OH 44720
• Watched and cared for a young boy with developmental disabilities
• Responsible for caring, feeding, and entertaining child
Cashier
Sam's Club Memberships 5/6/2013-8/12/20
4790 Portage St NW, Canton, OH 44720
• Responsible for selling Sam's Club Memberships to customers
• Experience handling cash and balancing cash drawer at end of shift
EDUCATION
The Ohio State University 9/05/2011-8/3/2015
1590 North High St, Columbus, OH 43201
Major: Bachelor's in Sociology Specializing in Health and Medicine
Minor: Global Public Health
Hoover High School 8/2007-6/2011
525 7th Street, North Canton, Ohio 44720
High School Diploma
VOLUNTEER EXPERIENCE
Ohio State Wexner Medical Center 9/24/2012-2013
410 W 10th Ave, Columbus, OH 43210
Diabetes and Burn Victim Floor
•Organized and restocked patient rooms
•Interacted with patients and assisted medical staff with any needed tasks
Akron Children’s Hospital 2010-2012
214 W Bowery St, Akron, OH 44308
•Met with children who were to undergo Spinal Fusion surgery
•Answered questions children and/or parents had regarding surgery from my past experience
Mercy Medical Center 10/15/2010-5/09/2011
1320 Mercy Drive NW, Canton, OH 44708
Radiology Department
• Help patients to their exam room
• Prep and organize paperwork needed for patient’s appointments
• Assisted radiology staff with any other task needed
Emily Whalen
WORK EXPERIENCE
Advanced Medical Support Assistant 01/2018-Current
The Office of Community Care
Veterans Affairs Hospital
• Accurately problem solve various payment issues and resolve patient complaints
• Correctly create and processes authorizations
•Ability to efficiently and correctly follow instructions and standard operating procedures
• Use online program to gather department information, create an organized report, and use professional judgment to prioritize and decide where assistance in the department is needed most
• Coordinate internal and external care for veterans
• Prepare required pre-appointment documents
• Assist the department Leads and Supervisor with administrative backlog and any other task needed
• Ability to navigate Electronic Medical Record and various programs in order to look up information, help problem solve patient issues, and accurately answer patient questions
• Help create a friendly environment and effectively communicate with patients, community vendors, and co-workers
Medical Support Assistant 01/2017-01/2018
Physical Medicine and Rehabilitation Department
Veteran Affairs
• Ability to navigate Electronic Medical Record and various programs in order to look up information and answer patient questions accurately and efficiently
•Schedule, cancel, and reschedule patient appointments with a variety of clinics
•Carry out and process orders from medical staff correctly and proficiently
•Interpret and execute medical staff triaging notes in order to schedule new consults for patients
•Verify and update patient’s insurance information
•Relay messages from patients to the medical staff accurately and in a timely manner
•Ability to prioritize and multitask in a fast-paced environment
•Modify and update patient information in EMR system
•Ability to use knowledge of clinic policies and procedures to complete daily tasks
• Proficient in using Microsoft Outlook, CPRS, VISTA, Visual Aid, and ICB
•Help to create a welcoming environment for both patients and medical staff
Server 9/19/2016-01/02/2017
Bodacious Pig BBQ
34 East State Street, Eagle, ID 83616
•Deliver friendly and efficient service to customers in order to create a welcoming and enjoyable dining experience
•Perfected ability to multitask in a fast-paced environment
•Answer questions regarding food and drink menu in a friendly manner
•Relay orders to kitchen staff accurately and in a timely manner
•Accurately process and collect payments from customers
•Responsible for selling restaurant merchandise to customers
•Promoted to Server Manager, acquiring more responsibilities that include verifying all mandatory kitchen and server staff tasks are completed correctly and closing down the restaurant
Patient Service Representative 9/7/2015-8/22/2016
Spine Institute of Idaho
360 East Montvue Drive, Meridian, ID 83642
•Experience using EMR system, AthenaNet, to accomplish various tasks
•Schedule and cancel patient appointments, both through the phone and in person
•Enter and verify patient’s insurance information
•Modify and update patient information in EMR system
•Ability to read and interpret clinical notes from previous appointments to answer patient questions
•Relay messages from patients to medical staff via email, EMR, phone, or in person
•Inform patients of resources within the organization
•Triage, track, and assign incoming referrals
•Ability to multitask and prioritize in a fast-paced environment
•Proficient in understanding and interpreting medical terminology
Intern for Service to the Armed Forces and International Service Department
American Red Cross 5/4/2015- 8/3/2015
995 East Broad St, Columbus, OH 43205
•Speak at the Columbus Veteran Affairs Hospital to share information to veterans regarding the SAF department
•Assist in educating children at local events regarding the Red Cross’s Pillow Case Project
•Carry out casework and perform Family Follow-up calls
•Experience filing papers, using Microsoft Word, Microsoft Excel, Outlook, answering phones, and accurately and efficiently entering data
Server
Rishi Sushi Kitchen and Bar 2/17/2014-4/10/2015
114 North 3rd St, Columbus, OH 43215
•Responsible for describing menu and drink items and answering any customer questions in a friendly manner
•Relay orders to kitchen quickly and accurately
•Buss and clean tables when staff was low
•Train new servers on menu and restaurant operations
•Responsible for creating a friendly and welcoming environment
Caretaker 5/02/2010-08/18/2014
3803 Beech Hill, North Canton, OH 44720
• Watched and cared for a young boy with developmental disabilities
• Responsible for caring, feeding, and entertaining child
Cashier
Sam's Club Memberships 5/6/2013-8/12/20
4790 Portage St NW, Canton, OH 44720
• Responsible for selling Sam's Club Memberships to customers
• Experience handling cash and balancing cash drawer at end of shift
EDUCATION
The Ohio State University 9/05/2011-8/3/2015
1590 North High St, Columbus, OH 43201
Major: Bachelor's in Sociology Specializing in Health and Medicine
Minor: Global Public Health
Hoover High School 8/2007-6/2011
525 7th Street, North Canton, Ohio 44720
High School Diploma
VOLUNTEER EXPERIENCE
Ohio State Wexner Medical Center 9/24/2012-2013
410 W 10th Ave, Columbus, OH 43210
Diabetes and Burn Victim Floor
•Organized and restocked patient rooms
•Interacted with patients and assisted medical staff with any needed tasks
Akron Children’s Hospital 2010-2012
214 W Bowery St, Akron, OH 44308
•Met with children who were to undergo Spinal Fusion surgery
•Answered questions children and/or parents had regarding surgery from my past experience
Mercy Medical Center 10/15/2010-5/09/2011
1320 Mercy Drive NW, Canton, OH 44708
Radiology Department
• Help patients to their exam room
• Prep and organize paperwork needed for patient’s appointments
• Assisted radiology staff with any other task needed