Resume
Marcos Pena
25 Milford St Cranston, RI 02910 ? ------------ ? P------------
Education
Rhode Island College - Providence, RI 2015-present
Major undecided
CCRI- Warwick, RI 2011-2014
General Education
Cranston High School East - Cranston, RI 2009-2011
High School Diploma
Work Experience
Mccormick & Schmick – Providence, RI May 2018- July 2018
Server
Responsibilities:
- Restock supplies for preparation
- Set up plates and silverware before opening
- Welcome and greet customers into the restaurant
- Seat them and take their orders
- Check on customers from time to time to see if they’re in need of something
- Cash out/Hand in bill to customer when they appear to be finished with meal or ask if they need their check
- Pre-bus tables once the customer is finished
Skills used: Ability to quickly adapt to a fast pace environment
Accomplishments: Learned how to stay composed and patient in a stressful situation
Downtown Providence Marriott – Providence, RI December 2016- October 2017
Bellman
Responsibilities:
- Greeting and welcoming guests with a courteous and heart-felt attitude
- Politely asking guests if they need any luggage assistance
- Storing and delivering luggage to guest if it was requested through the PMS system
- Dropping guests off to their destination within 1.5 mile radius
- Pick them up from their location and drop them back off to the hotel
- Making sure the door is open whether guests are going in or out of the shuttle
- Scheduling pick ups and drop offs appointments in the shuttle log to keep track
Accomplishments: Being able to manage time wisely when it comes to picking up and dropping guests off
Skills used: Based on experience and memorization, using short cuts or shorter routes is the best way to get to the destination much quicker
FedEx Ground -Johnston , RI September 2016 – January 2017
Package Handler
Responsibilities :
- Following company procedures such as Being able to stand, walk, or lift heavy objects for required hours
- Scanning the bar code that is attached to various boxes
- loading packages that were sent from other sections of the warehouse.
- Stacking packages until the trailer is completely filled.
Accomplishments : Being able to utilize technology devices that were handed to me such as a scanner.
- providing special attention to packages that hazardous
Skills used: being able to work alone on a busy day
Sunflower’s Convenience Store- North Providence, RI September 2011 – August 2016
Store Clerk
Responsibilities:
- Providing great customer service and satisfying their needs
- Following basic store procedures such as taking out trash before clocking out, and other maintenance duties
- Sweeping and mopping the floors to make the establishment more appealing
- Organizing and places various of items in their rightful place
- Counting inventory
Accomplishments: Customer satisfaction
Omni Hotel & Resorts- Downtown Providence, RI June 2012 - October 2015
Laundry Attendant
Responsibilities:
- Perform physical activities such as pulling, bending, and lifting
- Load dirty sheets, linen, pillow cases, and any other variety of washable materials that are sent from guests
- Properly press the pillows cases and sheets into the ironer
- Separate the large sheets from the smaller ones and place them into their belongings
- Following company procedures
Accomplishments: reached personal goals such as improving awareness of important things and able to adapt to a fast pace situation
Skills used: Basic knowledge
Burger King 50 Bald Hill RD, Warwick, RI 02988 December 2010 to July 2011
Cook
Responsibilities:
- fulfilling customer's orders and presenting a warm-hearted attitude
- following company procedures such as washing utensils, taking out the trash, sweeping and mopping floors, and counting inventory
Accomplishments: Learning how to interact with customer’s in a bad situation and able to work in a fast pace environment
Skills used: cultivate for the upcoming customers. Well-Organized in order to focus on priorities.
Languages:
-English
-Spanish
Marcos Pena
25 Milford St Cranston, RI 02910 ? ------------ ? P------------
Education
Rhode Island College - Providence, RI 2015-present
Major undecided
CCRI- Warwick, RI 2011-2014
General Education
Cranston High School East - Cranston, RI 2009-2011
High School Diploma
Work Experience
Mccormick & Schmick – Providence, RI May 2018- July 2018
Server
Responsibilities:
- Restock supplies for preparation
- Set up plates and silverware before opening
- Welcome and greet customers into the restaurant
- Seat them and take their orders
- Check on customers from time to time to see if they’re in need of something
- Cash out/Hand in bill to customer when they appear to be finished with meal or ask if they need their check
- Pre-bus tables once the customer is finished
Skills used: Ability to quickly adapt to a fast pace environment
Accomplishments: Learned how to stay composed and patient in a stressful situation
Downtown Providence Marriott – Providence, RI December 2016- October 2017
Bellman
Responsibilities:
- Greeting and welcoming guests with a courteous and heart-felt attitude
- Politely asking guests if they need any luggage assistance
- Storing and delivering luggage to guest if it was requested through the PMS system
- Dropping guests off to their destination within 1.5 mile radius
- Pick them up from their location and drop them back off to the hotel
- Making sure the door is open whether guests are going in or out of the shuttle
- Scheduling pick ups and drop offs appointments in the shuttle log to keep track
Accomplishments: Being able to manage time wisely when it comes to picking up and dropping guests off
Skills used: Based on experience and memorization, using short cuts or shorter routes is the best way to get to the destination much quicker
FedEx Ground -Johnston , RI September 2016 – January 2017
Package Handler
Responsibilities :
- Following company procedures such as Being able to stand, walk, or lift heavy objects for required hours
- Scanning the bar code that is attached to various boxes
- loading packages that were sent from other sections of the warehouse.
- Stacking packages until the trailer is completely filled.
Accomplishments : Being able to utilize technology devices that were handed to me such as a scanner.
- providing special attention to packages that hazardous
Skills used: being able to work alone on a busy day
Sunflower’s Convenience Store- North Providence, RI September 2011 – August 2016
Store Clerk
Responsibilities:
- Providing great customer service and satisfying their needs
- Following basic store procedures such as taking out trash before clocking out, and other maintenance duties
- Sweeping and mopping the floors to make the establishment more appealing
- Organizing and places various of items in their rightful place
- Counting inventory
Accomplishments: Customer satisfaction
Omni Hotel & Resorts- Downtown Providence, RI June 2012 - October 2015
Laundry Attendant
Responsibilities:
- Perform physical activities such as pulling, bending, and lifting
- Load dirty sheets, linen, pillow cases, and any other variety of washable materials that are sent from guests
- Properly press the pillows cases and sheets into the ironer
- Separate the large sheets from the smaller ones and place them into their belongings
- Following company procedures
Accomplishments: reached personal goals such as improving awareness of important things and able to adapt to a fast pace situation
Skills used: Basic knowledge
Burger King 50 Bald Hill RD, Warwick, RI 02988 December 2010 to July 2011
Cook
Responsibilities:
- fulfilling customer's orders and presenting a warm-hearted attitude
- following company procedures such as washing utensils, taking out the trash, sweeping and mopping floors, and counting inventory
Accomplishments: Learning how to interact with customer’s in a bad situation and able to work in a fast pace environment
Skills used: cultivate for the upcoming customers. Well-Organized in order to focus on priorities.
Languages:
-English
-Spanish