Resume
Danitza Maravilla- ?Los Angeles, CA
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Seeking an opportunity to become part of an energetic team; to obtain a position, which will utilize my strong interpersonal skills.?Summary: Well-rounded with busy setting atmosphere, able to adapt quickly, being under pressure, familiar with quick response answering service.
Work Experience
Intake Coordinator
?Law Office of Parker Stanbury LLP - Los Angeles, CA?
December 2016 to Present
Work with all types of legal matters collecting information that is required for the file. I am responsible for setting up the intakes/cases before it is sent to the attorney, determine what area of
law the file falls under, confirming the clients information and set up phone appointments if needed. It is a fast pace environment and multitasking is a must. Be able to answer incoming calls quickly.
Customer Service Representative
Tel-Us inc - Los Angeles, CA
January 2016 to January 2017
Answer and respond to incoming calls by dispatching, transferring, accurately document and report dispositions on the calls received. Effectively communicate information to other departments and/or clients in a timely manner such as dispatching hospital calls, scheduling appointment for clients and being detailed when speaking to doctors regarding clients concerns.
Sales Associate
Forever 21, Hollywood, CA?
March 2014 to August 2015
Assisted customers in finding or selecting items and provided recommendations of purchases for craft projects. Stocked, replenished, and organized inventory with accuracy and efficiency
Achieved 100% monthly sales goals. Managed attractive merchandise display, ensuring strategic placement of products that maximized purchases
Accomplishments?Resolved customer complaints by identifying problems and taking appropriate corrective action resulting in 50% increase in department’s efficiency. I’m able to demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback from customers. Received several commendation from clients for providing customer service.
Skills:
Fast learner with excellent organizational, customer service, time management skills,
Proficient in Microsoft Word and Microsoft PowerPoint, Microsoft Excel, and Google Suite
Education
California State University Los Angeles
Associate- Pending
Helen Bernstein High School - Apex Academy,
I was part of the Journalist committee, I was in charge of communicating with my fellow peers of upcoming or organizing events. Create PowerPoints and presentations. I have held many leadership positions throughout High School giving me the confidence to succeed. I have learned from experience on how to interact with various personalities and how to approach each certain individual.
Danitza Maravilla- ?Los Angeles, CA
?------------?------------?
Seeking an opportunity to become part of an energetic team; to obtain a position, which will utilize my strong interpersonal skills.?Summary: Well-rounded with busy setting atmosphere, able to adapt quickly, being under pressure, familiar with quick response answering service.
Work Experience
Intake Coordinator
?Law Office of Parker Stanbury LLP - Los Angeles, CA?
December 2016 to Present
Work with all types of legal matters collecting information that is required for the file. I am responsible for setting up the intakes/cases before it is sent to the attorney, determine what area of
law the file falls under, confirming the clients information and set up phone appointments if needed. It is a fast pace environment and multitasking is a must. Be able to answer incoming calls quickly.
Customer Service Representative
Tel-Us inc - Los Angeles, CA
January 2016 to January 2017
Answer and respond to incoming calls by dispatching, transferring, accurately document and report dispositions on the calls received. Effectively communicate information to other departments and/or clients in a timely manner such as dispatching hospital calls, scheduling appointment for clients and being detailed when speaking to doctors regarding clients concerns.
Sales Associate
Forever 21, Hollywood, CA?
March 2014 to August 2015
Assisted customers in finding or selecting items and provided recommendations of purchases for craft projects. Stocked, replenished, and organized inventory with accuracy and efficiency
Achieved 100% monthly sales goals. Managed attractive merchandise display, ensuring strategic placement of products that maximized purchases
Accomplishments?Resolved customer complaints by identifying problems and taking appropriate corrective action resulting in 50% increase in department’s efficiency. I’m able to demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback from customers. Received several commendation from clients for providing customer service.
Skills:
Fast learner with excellent organizational, customer service, time management skills,
Proficient in Microsoft Word and Microsoft PowerPoint, Microsoft Excel, and Google Suite
Education
California State University Los Angeles
Associate- Pending
Helen Bernstein High School - Apex Academy,
I was part of the Journalist committee, I was in charge of communicating with my fellow peers of upcoming or organizing events. Create PowerPoints and presentations. I have held many leadership positions throughout High School giving me the confidence to succeed. I have learned from experience on how to interact with various personalities and how to approach each certain individual.